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Operations Revenue Operations Systems Administrator (Hybrid @ Bellevue, WA) at OfferUp

Administers and optimizes multi-platform revenue operations systems (Salesforce, Zuora, Zendesk, HubSpot) across CRM, billing, support, and marketing functions.

Mid Hybrid Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don’t expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You’ll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You’ll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You’ll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you’ll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You’ll Do

  • Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
  • Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
  • Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
  • HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
  • Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
  • Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don’t disrupt live Sales and CS workflows.
  • AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
  • KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
  • Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
  • Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We’re Looking For

  • Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
  • Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
  • Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
  • Familiarity with Zendesk or a comparable CS helpdesk platform
  • Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
  • Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
  • Strong documentation instincts: you write down how things work so others can follow
  • Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

  • Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won’t cut it
  • HubSpot experience
  • Zoom Revenue Accelerator or comparable conversation intelligence platform
  • Background supporting a two-sided or consumer marketplace business
  • Experience supporting both a direct sales team and a customer success team
  • Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

  • Top 10 Shopping app in the App Store and Google Play Store for three years
  • 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
  • OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

Read the full description
Operations Director of Technology Operations at PadSplit

Director leads three technology operations functions (QA, IT, Security), modernizes processes from manual to automated, develops teams, and translates technical risks into business decisions.

Exec Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

The Role We Need

We’re hiring a Director of Technology Operations to lead the three functions that keep PadSplit’s technology and business operations healthy: Quality Assurance, IT & internal tooling, and Security. You’ll inherit existing teams across each area and be responsible for modernizing how they work: moving QA toward automation, IT toward proactive enablement, and Security toward a structured, risk-based program.

This is a hands-on leadership role. You’ll set strategy and own outcomes across all three areas, while staying close enough to the work to evaluate a test architecture, challenge a vendor renewal, or lead an incident review yourself.

The Person We Are Looking For

We’re looking for a technology leader who has led multiple technology operations functions and knows how to turn reactive, manual processes into scalable systems. You should be comfortable moving between strategy and execution, developing teams while also getting into the details when the situation calls for it.

You’ll need strong technical judgment, particularly across QA, IT operations, and Security, and the ability to translate technical risks and tradeoffs into clear business decisions. Most importantly, you’re a player-coach who can modernize these functions without losing sight of the people and teams responsible for delivering the work.

Here’s What You’ll Be Doing Day-to-Day

  • Set QA strategy: Define what quality means at PadSplit, how it’s measured, and how quality is built into the development lifecycle rather than addressed at the end.
  • Modernize testing: Increase test automation, improve CI/CD quality gates, and move the team from manual regression toward automation engineering.
  • Scale with AI: Evaluate and adopt AI-assisted testing tools for test generation, maintenance, and triage so QA can keep pace with product demand without relying solely on headcount growth.
  • Develop teams: Coach existing QA, IT, and Security team members, create career paths, and hire where additional expertise is needed.
  • Improve IT: Modernize internal tools and workflows, automate repetitive processes, manage the SaaS portfolio, and identify opportunities to consolidate vendors and reduce costs.
  • Build service standards: Establish IT SLAs, self-service resources, and documentation so employees receive fast, predictable support as the company scales.
  • Lead security: Own the security roadmap across application, infrastructure, corporate/endpoint security, and vendor risk while establishing policies, training, vulnerability management, and incident response processes.
  • Lead incidents: Serve as the escalation point for security incidents, leading response and communication and facilitating blameless postmortems that turn incidents into improvements.

Here’s What You’ll Need to Be Successful

  • Leadership experience: 10+ years in technology roles and 5+ years leading teams, including direct leadership experience in at least two of the three areas: QA, IT, or Security, and strong working knowledge of the third.
  • Modernization track record: Experience transforming a manual QA organization, ad hoc Security function, or reactive IT organization into a more automated, structured, and proactive operation.
  • QA expertise: Strong knowledge of test automation, CI/CD integration, quality metrics, agile product development, and modern approaches to AI-assisted testing.
  • AWS experience: Hands-on experience with AWS and enough infrastructure knowledge to make informed QA, IT, and Security decisions.
  • IT operations: Strong grounding in IAM/SSO, MDM, SaaS administration, network security tooling, and IT budget management.
  • Automation knowledge: Familiarity with modern test automation frameworks such as Playwright, Cypress, or Selenium, with enough technical depth to evaluate architecture and coach the team.
  • Business judgment: Strong judgment around build-vs-buy decisions, vendor selection, and how to prioritize limited resources across competing technology needs.
  • Executive communication: Able to communicate clearly and directly and translate technical risks, tradeoffs, and decisions into language executives and non-technical stakeholders can understand.

The Interview Process:

  • Your application will be reviewed for possible next steps by the Hiring Manager.
  • If you meet eligibility requirements, the next step would be a video call with a member of the PeopleOps team for about thirty (30) minutes.
  • If warranted, the next step would be a video interview with our CTO for one (1) hour.
  • If warranted, the next step would be a video interview with our key stakeholders for one (1) hour.
  • If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
  • The panel interview will require a candidate to work on a technical assessment where you will showcase your technology experise to the panel for discussion.
  • If warranted, then we move to offer!

Compensation, Benefits, and Perks:

  • Fully remote position - we swear!
  • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
  • National medical, dental, and vision healthcare plans
  • Company provided life insurance policy
  • Optional accidental insurances, FSA, and DCFSA benefits
  • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
  • 401(k) plan
  • Twelve (12) weeks of paid time off for both birth and non-birth parents
  • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis

$160,000 - $180,000 a year

Compensation is based on the role’s scope, national market benchmarks, the person’s expertise and experience, and the impact of their contributions to our business goals.

Please note: Although the job posting says it’s in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.

Notice to Applicants:

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Staff Systems Engineer - Operational Readiness and Field Safety at Waabi

Leads field safety operations and incident response for autonomous vehicles, defining operational procedures, conducting readiness testing, and analyzing safety trends across fleet operations.

Senior Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we’re unlocking the next era of autonomous transportation with technology that’s powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech.

With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: www.waabi.ai

At the heart of our mission is an unwavering commitment to safety. We are seeking a practical and decisive systems engineer to bridge the gap between our AI development and  trucking operations. You will lead the definition of operational procedures, deep-dive investigations into field events, and inform when and where our autonomy is ready to deploy.

You will…

- Lead Field Safety at Waabi by proactively establishing processes to escalate issues, reacting to any fleet issues in the field and owning Waabi’s incident response.

- Define and conduct operational readiness testing for Waabi’s autonomous vehicle operations and create the necessary evidence in the readiness framework.

- Work with operations and software teams to define protocols for nominal and off-nominal situations (e.g., severe weather response, sensor degradation, connectivity outages, and trip interruptions).

- Create processes for ongoing field safety monitoring and support the establishment of leading and lagging safety indicators and tooling needed.

- Analyze operational trends and past field events to drive systemic safety enhancements across both development and operations.

- Support the Operations team in developing and executing incident response training and operational preparedness activities.

- Interface with regulatory bodies and contribute to industry standards discussions around AV operational safety validation approaches.

Qualifications:

- Undergrad in Robotics, Mechanical Engineering, Aerospace Engineering, or related technical field; advanced degree preferred.

- 7+ years of experience in safety-critical system development, validation, or operations.

- Strong understanding of systems engineering principles including requirements decomposition, V&V processes, and hazard analysis techniques (HAZOP, FMEA, FTA, STPA, etc.).

- Familiarity with relevant safety standards (ISO 26262, ISO 21448/SOTIF, UL 4600).

- Experience monitoring safety metrics and designing/executing test plans for complex autonomous or robotic systems.

Excellent technical communication skills with ability to present complex safety arguments to diverse stakeholders.

- Strong project management skills and ability to coordinate across multiple technical teams.

- Track record of driving high-stakes engineering decisions with incomplete information.

Bonus:

- Direct experience with autonomous vehicle safety validation or deployment.

- Previous work in trucking, logistics, or commercial vehicle operations.

- Experience with operational safety management systems.

- Knowledge of regulatory frameworks for autonomous vehicles (FMVSS, SAE standards, state/provincial regulations).

The US yearly salary range for this role is: $189,000  - $242,000 USD in addition to competitive perks & benefits. Waabi US Inc. and Waabi Canada Inc.’s yearly salary ranges are determined based on several factors in accordance with the Company’s compensation practices. The salary base range is reflective of the minimum and maximum target for new hire salaries for the position across all US and Canada locations.  Note: The Company provides additional compensation for employees in this role, including discretionary equity incentive awards and discretionary annual performance bonus.

Perks/Benefits:

Waabi provides a competitive benefits package that includes:

- Competitive compensation and equity awards.

- Health and Wellness benefits that include Medical, Vision and Dental coverage.

- Unlimited Vacation.

- Flexible hours and Work from Home support.

- Daily drinks, snacks and catered meals (when in office).

- Regularly scheduled team building activities and social events.

- As we grow, this list continues to evolve!

Waabi is a technology start-up building technologies to transform the way the world moves. Join our talented team to be a part of the future and to make an impact!

Waabi is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive, inclusive, and accessible workplace for all our employees. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, military or veteran status, marital status, pregnancy or parental status, caregiver status, disability, or any other characteristic protected by law. We make workplace accommodations for qualified individuals with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Revenue Operations Systems Administrator (Hybrid @ Bellevue, WA) at OfferUp

Administers and optimizes multiple revenue operations platforms (Salesforce, Zuora, Zendesk, HubSpot) to support CRM, billing, customer support, and marketing workflows.

Mid Hybrid Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don’t expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You’ll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You’ll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You’ll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you’ll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You’ll Do

  • Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
  • Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
  • Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
  • HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
  • Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
  • Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don’t disrupt live Sales and CS workflows.
  • AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
  • KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
  • Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
  • Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We’re Looking For

  • Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
  • Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
  • Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
  • Familiarity with Zendesk or a comparable CS helpdesk platform
  • Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
  • Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
  • Strong documentation instincts: you write down how things work so others can follow
  • Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

  • Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won’t cut it
  • HubSpot experience
  • Zoom Revenue Accelerator or comparable conversation intelligence platform
  • Background supporting a two-sided or consumer marketplace business
  • Experience supporting both a direct sales team and a customer success team
  • Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

  • Top 10 Shopping app in the App Store and Google Play Store for three years
  • 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
  • OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

Read the full description
Operations Director, Global GTM Strategy & Operations at Wrike

Leads global GTM operations team, owns revenue planning, quota setting, territory management, and cross-functional alignment across sales, customer success, and marketing.

Lead Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing.

You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine.

Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts.

This is an action-oriented leadership role for an operational “athlete” - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting.

Your Impact:

  • Global Team Leadership: Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture.
  • Annual Planning & Execution: Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams.
  • Retention & Growth PMO: Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization.
  • Executive Facilitation: Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity.
  • Commercial Support & Governance: Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows.

Your Qualifications:

  • 8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS.
  • Proven People Leadership: Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones.
  • Core GTM Mechanics: Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes.
  • Execution Track Record: High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer.
  • Location Preference: East Coast U.S. preferred (ability to align with global time zones and executive leadership).

Standout Qualities:

  • Core Traits: High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail.
  • Sales Methodology: Familiarity with enterprise value selling frameworks (e.g., Force Management’s Command of the Message, MEDDPICC, or Challenger).
  • Target Background: Experience operating in high-growth, execution-oriented B2B SaaS environments

Team Dynamics: You will partner closely with executive leadership and lead a global team of GTM business partners and data visualization specialists. Your team acts as the central nerve center connecting field execution with executive strategy.

Our Work Style: We run Wrike on Wrike. You will use our collaborative work management platform daily to run annual planning, manage operational portfolios, and track team execution. We value intellectual curiosity, data-backed decision-making, and swift cross-functional execution.

Benefits & Perks:

  • Flexible Time Off (FTO)
  • Company 401(k) Match
  • Parental Leave: 18 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
  • Health (medical, dental & vision) Insurance (EEs + Dependents)
  • Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
  • Working from Home Allowance ($40 / Monthly)
  • $500 Working from Home home office set-up Stipend

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1

The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.

Total compensation pay range

$180,000—$205,000 USD

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

đź’Ş Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

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Operations Revenue Operations Systems Administrator (Hybrid @ Bellevue, WA) at OfferUp

Administers and optimizes multi-platform revenue operations systems including Salesforce, Zuora, Zendesk, and HubSpot to support billing, CRM, and customer support workflows.

Mid Hybrid Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don’t expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You’ll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You’ll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You’ll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you’ll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You’ll Do

  • Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
  • Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
  • Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
  • HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
  • Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
  • Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don’t disrupt live Sales and CS workflows.
  • AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
  • KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
  • Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
  • Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We’re Looking For

  • Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
  • Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
  • Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
  • Familiarity with Zendesk or a comparable CS helpdesk platform
  • Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
  • Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
  • Strong documentation instincts: you write down how things work so others can follow
  • Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

  • Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won’t cut it
  • HubSpot experience
  • Zoom Revenue Accelerator or comparable conversation intelligence platform
  • Background supporting a two-sided or consumer marketplace business
  • Experience supporting both a direct sales team and a customer success team
  • Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

  • Top 10 Shopping app in the App Store and Google Play Store for three years
  • 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
  • OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

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Operations Director of Technology Operations at PadSplit

Leads three technology operations functions (QA, IT, Security) to modernize processes, scale teams, and implement automation and AI-assisted tools while owning strategic outcomes.

Lead Posted about 3 hours ago RemoteFirstJobs Product
What this role involves

The Role We Need

We’re hiring a Director of Technology Operations to lead the three functions that keep PadSplit’s technology and business operations healthy: Quality Assurance, IT & internal tooling, and Security. You’ll inherit existing teams across each area and be responsible for modernizing how they work: moving QA toward automation, IT toward proactive enablement, and Security toward a structured, risk-based program.

This is a hands-on leadership role. You’ll set strategy and own outcomes across all three areas, while staying close enough to the work to evaluate a test architecture, challenge a vendor renewal, or lead an incident review yourself.

The Person We Are Looking For

We’re looking for a technology leader who has led multiple technology operations functions and knows how to turn reactive, manual processes into scalable systems. You should be comfortable moving between strategy and execution, developing teams while also getting into the details when the situation calls for it.

You’ll need strong technical judgment, particularly across QA, IT operations, and Security, and the ability to translate technical risks and tradeoffs into clear business decisions. Most importantly, you’re a player-coach who can modernize these functions without losing sight of the people and teams responsible for delivering the work.

Here’s What You’ll Be Doing Day-to-Day

  • Set QA strategy: Define what quality means at PadSplit, how it’s measured, and how quality is built into the development lifecycle rather than addressed at the end.
  • Modernize testing: Increase test automation, improve CI/CD quality gates, and move the team from manual regression toward automation engineering.
  • Scale with AI: Evaluate and adopt AI-assisted testing tools for test generation, maintenance, and triage so QA can keep pace with product demand without relying solely on headcount growth.
  • Develop teams: Coach existing QA, IT, and Security team members, create career paths, and hire where additional expertise is needed.
  • Improve IT: Modernize internal tools and workflows, automate repetitive processes, manage the SaaS portfolio, and identify opportunities to consolidate vendors and reduce costs.
  • Build service standards: Establish IT SLAs, self-service resources, and documentation so employees receive fast, predictable support as the company scales.
  • Lead security: Own the security roadmap across application, infrastructure, corporate/endpoint security, and vendor risk while establishing policies, training, vulnerability management, and incident response processes.
  • Lead incidents: Serve as the escalation point for security incidents, leading response and communication and facilitating blameless postmortems that turn incidents into improvements.

Here’s What You’ll Need to Be Successful

  • Leadership experience: 10+ years in technology roles and 5+ years leading teams, including direct leadership experience in at least two of the three areas: QA, IT, or Security, and strong working knowledge of the third.
  • Modernization track record: Experience transforming a manual QA organization, ad hoc Security function, or reactive IT organization into a more automated, structured, and proactive operation.
  • QA expertise: Strong knowledge of test automation, CI/CD integration, quality metrics, agile product development, and modern approaches to AI-assisted testing.
  • AWS experience: Hands-on experience with AWS and enough infrastructure knowledge to make informed QA, IT, and Security decisions.
  • IT operations: Strong grounding in IAM/SSO, MDM, SaaS administration, network security tooling, and IT budget management.
  • Automation knowledge: Familiarity with modern test automation frameworks such as Playwright, Cypress, or Selenium, with enough technical depth to evaluate architecture and coach the team.
  • Business judgment: Strong judgment around build-vs-buy decisions, vendor selection, and how to prioritize limited resources across competing technology needs.
  • Executive communication: Able to communicate clearly and directly and translate technical risks, tradeoffs, and decisions into language executives and non-technical stakeholders can understand.

The Interview Process:

  • Your application will be reviewed for possible next steps by the Hiring Manager.
  • If you meet eligibility requirements, the next step would be a video call with a member of the PeopleOps team for about thirty (30) minutes.
  • If warranted, the next step would be a video interview with our CTO for one (1) hour.
  • If warranted, the next step would be a video interview with our key stakeholders for one (1) hour.
  • If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
  • The panel interview will require a candidate to work on a technical assessment where you will showcase your technology experise to the panel for discussion.
  • If warranted, then we move to offer!

Compensation, Benefits, and Perks:

  • Fully remote position - we swear!
  • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
  • National medical, dental, and vision healthcare plans
  • Company provided life insurance policy
  • Optional accidental insurances, FSA, and DCFSA benefits
  • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
  • 401(k) plan
  • Twelve (12) weeks of paid time off for both birth and non-birth parents
  • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis

$160,000 - $180,000 a year

Compensation is based on the role’s scope, national market benchmarks, the person’s expertise and experience, and the impact of their contributions to our business goals.

Please note: Although the job posting says it’s in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.

Notice to Applicants:

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Summer Intern (Ecommerce Operations)

Intern supports ecommerce operations across a rapidly scaling acquisition-focused company with global operations.

Junior Posted about 3 hours ago Jobicy AI
What this role involves
About Inspiration Commerce Group (ICG)We’re a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. We’re a global group with...
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Operations Vice President, Revenue Operations

Oversees end-to-end commercial operations, systems infrastructure, and revenue execution for the Employer Services business unit.

Exec Posted about 3 hours ago Himalayas
What this role involves
The Vice President of Revenue Operations owns theend-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit.
Read the full description
Operations Sr. Revenue Systems and Operations Specialist

Designs and optimizes revenue operations systems and processes to drive business growth and efficiency.

Senior Posted about 3 hours ago Himalayas
What this role involves
If you’re tired of just pulling tickets from a backlog and want to actually architect a revenue engine, this is your next move.
Read the full description
Operations Summer Intern (Ecommerce Operations)

Intern supports ecommerce operations tasks within a rapidly scaling acquisitions-focused company.

Junior Posted about 9 hours ago Jobicy AI
What this role involves
About Inspiration Commerce Group (ICG)We’re a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. We’re a global group with...
Read the full description
Operations Chime Financial, Inc: CX Partner Manager

Manages BPO partner performance, SLAs, and operational efficiency while driving cross-functional initiatives to improve member experience and business outcomes.

Mid Remote Posted about 19 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote, USA

About the role

We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners deliver consistent, high-quality, efficient member experiences. You will use data to diagnose performance trends, identify root causes, and drive clear action plans with internal teams and external partner leaders. You will play a hands-on role in partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes.

The base salary offered for this role and level of experience will begin at $105,000.00 and up to $145,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

  • Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
  • Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.
  • Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.
  • Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
  • Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement.
  • Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution.
  • Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

To thrive in this role, you have

  • 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role.
  • Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment.
  • Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes.
  • Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations.
  • Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact.
  • Strong influence, relationship-building, and communication skills, including the ability to drive alignment and accountability without direct authority.
  • Sound business judgment, high ownership, comfort operating autonomously in ambiguity, and willingness to travel domestically and internationally approximately 25% of the time.
  • Proficiency with tools such as Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools.
  • Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.

#LI-Remote #LI-EI1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/chime-financial-inc-cx-partner-manager

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Operations Chime Financial, Inc: Genesys Platform Program Lead

Leads Genesys Cloud CX platform strategy, architecture, and governance for enterprise contact center operations while managing vendor relationships and driving continuous improvement.

Lead Remote Posted about 19 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote, USA

About the role

Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing "watchtower" – accountable for correct configuration, rigorous governance, and continuous improvement. 

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

  • Own the solution architecture for Genesys Cloud CX — defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time.
  • Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider, validating that what gets built actually aligns with Chime's standards and long-term operating model.
  • Lead our most complex Genesys initiatives — from new AI platform integrations to major IVR redesigns — translating business and CX requirements into technically sound platform designs and keeping delivery tracks aligned across Engineering, SI, and MSP.
  • Own the Genesys vendor relationship on behalf of Operations & Member Experience: managing partner performance to contract and SLAs, escalating issues when needed, and representing Chime's operational priorities to influence the Genesys product roadmap.
  • Drive platform effectiveness through data — measuring utilization and feature adoption, identifying optimization opportunities, and building a continuous improvement roadmap that improves routing performance, cost efficiency, and operational resilience.
  • Participate in CAB (Change Advisory Board) governance as the platform technical authority, ensuring changes are architecturally sound before release and partnering with the PMO/Change/Governance team to keep things well-sequenced and safe to deploy.
  • Build institutional knowledge that outlasts any one vendor or individual — through documentation, runbooks, and architecture decision records that keep Chime genuinely independent in how we operate this platform.

To thrive in this role, you have

  • 5+ years of experience in contact center platform operations, architecture, or technical program management — you've been in the weeds on real deployments, not just advised from the sidelines.
  • Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration.
  • A track record of holding SIs or MSPs accountable — you know how to manage vendor relationships against contracts and SLAs, and you're comfortable escalating when commitments aren't being met.
  • Strong solution architecture skills: you think in integration patterns, governance frameworks, and technical standards, and you know how to design for the long term rather than just solving the problem in front of you.
  • Experience leading complex, multi-workstream technical programs with third-party implementers — you can keep dependencies untangled and prevent the kind of silent integration failures that only surface at go-live.
  • The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders — translating architectural tradeoffs into language that lands with business and CX leaders.
  • Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.

#LI-BE1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/chime-financial-inc-genesys-platform-program-lead

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Operations Supply Chain Design Analyst at GAINS

Analyzes supply chain data, designs optimization solutions, and maps processes to improve efficiency and reduce costs for inventory-intensive clients.

Junior Posted 1 day ago RemoteFirstJobs Product
What this role involves

About GAINS

GAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our Decision Engineering & Orchestration (DEO) platform doesn’t just support decisions, it drives them by aligning strategy, planning, and execution across every level of the supply chain. We serve inventory-intensive industries where the stakes are high and the complexity is real, helping customers move from reactive, spreadsheet-driven planning to continuously learning, AI-led operations that deliver measurable results fast. At GAINS, we call it Moving Forward Faster, and it’s not a tagline, it’s how we’re redefining what’s possible in supply chain decision-making.

SUMMARY

As a Supply Chain Design Analyst, you will be an integral part of our dynamic team, contributing to the development and optimization of supply chain strategies. Working closely with senior consultants, you will assist in analyzing and designing end-to-end supply chain solutions to enhance efficiency, reduce costs, and improve overall business performance.

Essential Duties and Responsibilities

  • Data Analysis and Modeling:
    • Collect, analyze, and interpret supply chain data to identify areas for improvement.
    • Utilize advanced modeling tools and software to simulate and optimize supply chain processes.
  • Supply Chain Mapping:
    • Collaborate with clients to understand their existing supply chain structures.
    • Develop comprehensive supply chain maps, identifying key touchpoints and potential bottlenecks.
  • Process Optimization:
    • Assist in designing and implementing streamlined supply chain processes to enhance operational efficiency.
    • Identify and recommend improvements to inventory management, demand planning, and procurement processes.
  • Technology Integration:
    • Evaluate and recommend technology solutions to enhance supply chain visibility and performance.
    • Collaborate with IT teams to implement and integrate new technologies into existing supply chain systems.
  • Client Collaboration:
    • Work closely with clients to understand their business goals and challenges.
    • Communicate findings and recommendations effectively, building strong client relationships.
  • Continuous Improvement:
    • Stay updated on industry trends and best practices in supply chain management.
    • Contribute ideas and suggestions for continuous improvement within the consulting team.
  • Documentation and Reporting:
    • Prepare comprehensive reports, documenting supply chain analysis, recommendations, and implementation plans.
    • Ensure that project documentation is accurate, organized, and accessible.

Qualifications

  • Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or a related field.
  • Strong analytical skills with proficiency in data analysis and modeling tools.
  • Knowledge of supply chain concepts, principles, and best practices.
  • Familiarity with supply chain management software and technology solutions.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team and independently when required.
  • Eagerness to learn and adapt in a fast-paced consulting environment.

Preferred Skills

  • Experience with supply chain optimization tools and software.
  • Knowledge of ERP systems and their integration with supply chain processes.
  • Project management skills and the ability to handle multiple tasks simultaneously.
  • Understanding of sustainability and environmental considerations in supply chain design.

GAINS may use artificial intelligence (AI) tools to assist in screening and/or assessing applications during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request an accommodation. The recruitment team can be reached at: [email protected].

We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, veteran status or medical condition. We encourage people from all backgrounds to apply.

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Operations Supply Chain Design Consultant at GAINS

Analyzes and optimizes client supply chain networks through data modeling, process design, and technology integration recommendations.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

About GAINS

GAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our Decision Engineering & Orchestration (DEO) platform doesn’t just support decisions, it drives them by aligning strategy, planning, and execution across every level of the supply chain. We serve inventory-intensive industries where the stakes are high and the complexity is real, helping customers move from reactive, spreadsheet-driven planning to continuously learning, AI-led operations that deliver measurable results fast. At GAINS, we call it Moving Forward Faster, and it’s not a tagline, it’s how we’re redefining what’s possible in supply chain decision-making.

SUMMARY

As a Supply Chain Design Consultant, you will play a pivotal role in shaping and optimizing end-to-end supply chain strategies for our clients. Leveraging your expertise in supply chain design and logistics, you will collaborate with cross-functional teams to analyze, model, and implement innovative solutions. This role requires a deep understanding of supply chain processes, excellent analytical skills, and the ability to provide strategic recommendations for operational improvements.

Essential Duties and Responsibilities

  • Data Analysis and Modeling:
    • Conduct thorough analyses of existing supply chain processes to identify inefficiencies, bottlenecks, and areas for improvement.
    • Utilize advanced modeling tools to simulate and optimize supply chain networks, inventory management, and distribution strategies.
  • Supply Chain Mapping:
    • Collaborate with clients to understand their existing supply chain structures.
    • Develop comprehensive supply chain maps, identifying key touchpoints and potential bottlenecks.
  • Process Optimization:
    • Design and implement streamlined and scalable supply chain processes, including demand planning, procurement, production, and distribution.
    • Identify and recommend improvements to enhance agility, responsiveness, and customer satisfaction.
  • Technology Integration:
    • Evaluate and recommend cutting-edge technologies and tools to enhance supply chain visibility, automation, and efficiency.
    • Lead the integration of new technologies into existing supply chain systems, collaborating with IT teams as necessary.
  • Client Collaboration:
    • Cultivate strong relationships with clients, serving as a trusted advisor on supply chain design and optimization.
    • Communicate complex concepts and recommendations in a clear and concise manner, ensuring client understanding and satisfaction.
  • Continuous Improvement:
    • Stay abreast of industry trends, emerging technologies, and best practices in supply chain design.
    • Proactively contribute to the continuous improvement of methodologies, tools, and processes within the consulting team.
  • Documentation and Reporting:
    • Prepare comprehensive reports, documenting supply chain analysis, recommendations, and implementation plans.
    • Ensure that project documentation is accurate, organized, and accessible.
  • Strategic Planning:
    • Collaborate with clients to understand their business objectives, supply chain challenges, and long-term goals.
    • Develop and implement strategic supply chain design initiatives to enhance overall operational efficiency and cost-effectiveness.
  • Project Management:
    • Lead and manage supply chain design projects from initiation to completion, ensuring timely delivery and meeting client expectations
    • Collaborate with cross-functional teams to coordinate efforts and achieve project milestones.

Qualifications

  • Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field.
  • 3+ years’ experience in supply chain design, optimization, and strategic planning.
  • Proficiency in supply chain modeling tools, simulation software, and data analytics.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively in a team and independently when required.

Preferred Skills

  • Experience with supply chain software and technology solutions.
  • Knowledge of sustainability practices in supply chain design.
  • Certification in supply chain management or logistics (e.g., CSCMP, APICS).
  • Consulting experience in diverse industries.

GAINS may use artificial intelligence (AI) tools to assist in screening and/or assessing applications during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request an accommodation. The recruitment team can be reached at: [email protected].

We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, veteran status or medical condition. We encourage people from all backgrounds to apply.

Read the full description
Operations Manager, Supply Chain at Minted

Manage and scale supply chain network for on-demand stationery business, overseeing vendor relationships, capacity planning, fulfillment strategy, and cross-functional execution.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

The Role:

Minted is looking for an operational lead to manage and scale the supply chain network for our core stationery business. In this role, you will oversee supplier relationships, optimize peak-season capacity, and ensure our print and fulfillment partners deliver exceptional quality on tight timelines.

You will sit at the intersection of supply chain strategy, vendor operations, and cross-functional execution—working directly with external manufacturing partners and internal product, engineering, and customer ops teams to drive down costs while keeping customer satisfaction high.

You will:

  • Vendor & Network Management: Directly manage our network of manufacturers. Monitor day-to-day vendor performance across key metrics like on-time delivery, defect rates, and unit costs.
  • Capacity Planning & Scaling: Build capacity models and route orders dynamically to support aggressive sales growth and seasonal spikes. Onboard new manufacturing partners & vendors as needed.
  • Fulfillment Strategy: Own execution strategies for specialty products like foil-pressed cards, maximizing throughput and operational efficiency while keeping capital expenditures low.
  • Quality Control & Customer Advocacy: Partner with Customer Operations to analyze feedback, identify root causes for late or damaged orders, and execute corrective action plans directly with vendors.
  • Cross-Functional & Systems Improvements: Collaborate with Product and Engineering to translate operational needs into technical specifications for our routing, inventory, and order-management systems.

You have:

  • 5+ years of experience in on-demand supply chain, manufacturing, vendor operations, or e-commerce fulfillment.
  • Data & Modeling Skills: Advanced proficiency in Excel/Google Sheets and BI tools (e.g., Looker) to build cost, forecasting, and capacity models. Experience in utilizing AI to automate manual processes & build efficiencies.
  • Vendor Management: Proven track record of managing third-party manufacturers/3PLs, enforcing SLAs, and running quarterly business reviews.
  • Cross-Functional Leadership: Ability to translate complex supply chain trade-offs to product managers, engineers, and executive stakeholders.
  • Peak Season Experience: Experience navigating high-volume e-commerce seasonality, especially with on-demand D2C fulfillment.

Bonus Points:

  • Background in print, paper, custom manufacturing, or high-SKU/personalized e-commerce.
  • Degree in Supply Chain, Industrial Engineering, Business, or a related field.

Compensation:

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $89,080 - $116,918

Geo 3: All other U.S. metro locations - $81,744 - $107,289

Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for bonus and stock options.

Benefits:

Benefits will be effective on the first of each month following your initial hire date.

- Medical, Dental, and Vision Benefits

- Employer-Funded Health Savings Account

- 10 Paid Holidays

- Paid Time Off and Sick Leave

- Paid Parental Leave

- Monthly Gym/Wellness Reimbursement

- 401(k) retirement savings plan

- Employer-Funded Commuter Benefits

- Employee Discount

- Friends and Family Discount

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Senior Manager, Pre-Litigation Operations at EvenUp

Oversee multiple remote case management teams through team leads, ensuring high-volume personal injury cases are processed efficiently while developing managers and optimizing workflows.

Lead Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

In this role, you will oversee multiple remote teams of case managers responsible for driving pre-litigation personal injury cases through their critical early stages. You’ll lead through the team leads who manage those groups day to day, setting direction for your teams, developing your managers, and holding them to a consistently high standard. Leveraging a suite of industry-leading AI tools and systems, you’ll ensure that every case is handled with precision, urgency, and care, while fostering a culture of excellence, accountability, and collaboration across a distributed team.

This is a fully remote leadership role for a deeply experienced professional who excels in high-volume, detail-driven environments, leads other leaders effectively, and takes pride in developing managers, optimizing workflows, and ensuring that every client’s experience reflects the firm’s highest standards.

What You’ll Do

Leadership & Team Management

  • Oversee the day-to-day operations and overall performance of multiple remote case management teams, leading through the team leads who manage them directly.

  • Hire, coach, and develop team leads and managers, building their capabilities as people-managers and holding them accountable for their teams’ results.

  • Establish the structure, rituals, and standards that keep your distributed, multi-team group aligned and high-performing.

  • Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.

  • Monitor capacity, workloads, and case distribution across your teams to maintain balance, efficiency, and consistent output.

  • Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.

Operational Oversight

  • Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.

  • Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across your teams.

  • Identify and implement process improvements that enhance operational speed, accuracy, and consistency at scale.

  • Uphold the firm’s quality standards in every aspect of documentation, communication, and client interaction.

Client & Partner Coordination

  • Support your teams in managing client communication, ensuring empathy, clarity, and responsiveness.

  • Resolve escalated issues related to treatment, insurance communication, or liens.

  • Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.

Cross-Functional Partnership

  • Partner closely with cross-functional teams in product, engineering, and data to help build and refine our industry-leading tools and systems.

What You’ll need

  • Have 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience leading other managers (a manager of managers).

  • Have led and scaled multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.

  • Have successfully led remote or distributed teams, and know how to build trust, accountability, and performance across teams you don’t sit with in person.

  • Are highly proficient with technology, quick to adopt new tools, and energized by working in an AI-forward environment, leveraging digital systems to drive efficiency, accuracy, and innovation.

  • Are a proactive leader who develops strong managers and holds your teams accountable to high standards.

  • Communicate clearly, professionally, and confidently with clients, team members, and firm leadership.

  • Have strong organizational, problem-solving, and process-improvement skills.

  • Thrive with ownership over your teams while partnering effectively within a larger leadership structure.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

  • Choice of medical, dental, and vision insurance plans for you and your family.

  • Additional insurance coverage options for life, accident, or critical illness.

  • Flexible paid time off, sick leave, short-term and long-term disability.

  • 10 US observed holidays, and Canadian statutory holidays by province.

  • A home office stipend.

  • 401(k) for US-based employees and RRSP for Canada-based employees.

  • Paid parental leave.

  • A local in-person meet-up program.

  • Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Operations Wealth Operations Manager at Finary

Manages wealth operations and backend processes for a fintech investment platform, ensuring smooth execution of trading, compliance, and customer asset management.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

What is Finary?

We are on a mission to give power back to investors. We’re building the AI-powered one-stop shop for investing, where you can track your assets, manage your budget, invest, and learn. Mounir launched Finary in 2021, and we’ve since crossed 1,000,000 users. We ship cutting-edge products with touches of delight, and we care deeply about experience, performance, and ease of use.

Why now?

A new generation of investors is emerging: ambitious and involved. Money is no longer taboo, and the pension system is under tremendous pressure. We see a world where investing empowers everybody to live the life they’ve always dreamt of.

To fuel that, we raised €40M and are backed by Hedosophia, Y Combinator, and Speedinvest, alongside world-class founders and operators like Steve Anavi & Alexandre Prot (Qonto), Matthieu Rouif (Photoroom), Eric Demuth (Bitpanda), Axel Weber (former UBS Chairman), and Harsh Sinha (CTO at Wise).

And in July 2026, the AMF granted us our MiCA license, on top of our Investment Firm license: Finary is now one of the very few French platforms holding both, offering stocks, ETFs and crypto on a single regulated platform, at the exact moment Europe consolidates around licensed players. There’s never been a more exciting time to join.

What we offer

We hire people who lift the team’s ceiling: A-players who are as kind as they are demanding. We move fast, aim high, and treat ownership as the default. Our culture is direct, transparent, and built on radical candor. We challenge each other openly, then commit. It’s demanding and not for everyone, but if you want to raise the bar every day alongside equally driven teammates, this is the place.

And we don’t hedge on this. We believe AI fluency is the single most important skill of the next decade, and it’s a real bar here, not a buzzword. Everyone at Finary has rebuilt how they work around AI. It’s the first reflex, not a side experiment. If reaching for AI before you reach for the old way isn’t already second nature, this won’t be the right fit. If it is, you’ll be surrounded by people pushing that frontier every day.

Read more about our values here.

What you can expect

  • A high-performing team: work with A-players across every discipline, in an environment that challenges you and helps you grow fast.

  • Ownership from day one: freedom, responsibility, and trust. We hire for talent and get out of the way.

  • Impact that matters: build a product that helps people take control of their financial future.

  • A hybrid setup: teammates across France and Europe, meeting in person in Paris six times a year.

  • Competitive compensation: a package aligned with your experience and impact.

What we don’t care about

  • Your degree or your school. We care about what you bring to the team.

  • Ping pong tables, free laundry, or trendy perks. We focus on what truly matters.

Finary One is building the benchmark digital private wealth platform for entrepreneurs and high-net-worth families: a consolidated view of their wealth, high-touch personal support, and access to premium investment vehicles: Luxembourg life insurance, capitalization contracts, structured products.

We’ve crossed €100M in assets under management, and our collection ambitions for the year ahead are a step change, not an increment. The operation system that gets us there is already live : advisors design allocations in it, generate client decks from it, run projections, track custodian values, and the ingestion pipelines behind it. It’s what makes our current pace possible. Now we want to take it much further, much faster, and for that we need more firepower.

What you’ll build

Most ops roles hand you a system and ask you to run it. Here, the system is being built right now, and building it is the job.

  • You take the advisor to scale. You’ll know their job as well as they do and that’s what lets you build tools that don’t just save them clicks, but change what they’re capable of.

  • You ship what you design. An idea doesn’t turn into a spec waiting in someone else’s backlog: it gets built, deployed, and the team runs on it within hours.

  • You own the client experience end to end. You’re accountable for how a client experiences us at every step, and carrying that yourself is exactly what shapes the next iteration.

  • You build something that outlasts the week. In a year, how Finary One operates: the tools, the data, the automations, the partner who settles a situation in one call, will carry your mark.

What your weeks look like

  • 70% building: you are building the machine that pilots: reading at the source, closing the reconciliation, writing the rules that decide and route without you in the loop.

  • 30% frontline: real files and real partner calls, not to collect the spec but to feel the wait time you are supposed to be killing; the day it creeps toward half your week, you built the wrong thing.

You’d be a great fit if you

  • Have shipped internal tools or apps that other people actually used

  • Use AI as a daily work multiplier, not as something you’re curious about

  • Translate a business problem into a technical one, and back

  • Build lasting relationships with clients and partners while guaranteeing an operational experience of the highest standard

  • Know what a thoughtful, well-timed follow-up is worth to a high-net-worth client

  • Would rather settle a situation in one call than let a thread run for a week

  • Are comfortable working in English

  • Are Paris-based, or ready to be

This role is not for you if

  • You’d rather write the spec and wait for engineering to build it

  • You need a fully defined playbook to operate

  • You see AI and automation as a gimmick rather than your core toolset

  • You measure your day by tasks closed, not by systems built

  • Compliance dates and data feel like admin details to you

Bonus points if you

  • Have exposure to regulated environments

  • Are already fluent in the wealth product

How to apply?

Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.

Read the full description
Operations Manager, Customer Supply Chain Collaboration – Amazon at Sol de Janeiro

Manages day-to-day Amazon supply chain operations, inventory control, and fulfillment execution while driving process improvements across channels.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

Our Story

Launched in 2015, Solde Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Solde Janeirodelivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME1 00’s 2024 Most Influential Companies, Fast Company’s 2024 World’s Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

What You’ll Do

Sol de Janeiro is seeking a Manager, Customer Supply Chain Collaboration – Amazon to own and scale day-to-day Amazon operational excellence while partnering on broader, enterprise-level initiatives across our Global Operations & Logistics (GOAL) organization. This role is responsible for ensuring the health, accuracy, and efficiency of Amazon operations in the U.S. and UK, while supporting cross-channel process improvements that extend across Amazon, DTC, and wholesale networks.

This position sits at the intersection of execution and ownership, maintaining operational rigor today while building scalable processes that support Sol de Janeiro’s continued growth. The role partners closely with the Senior Manager / Director-level Amazon leadership and cross-functional teams including Finance, Planning, IT, Customer Experience, and 3PL partners.

What You’ll Be Working On

Amazon Operations (Core Ownership)

  • Own day-to-day Amazon operational integrity across Seller Central and/or Vendor Central, including account health, compliance, issue resolution, and inbound execution (U.S. and UK).
  • Ensure timely, accurate, and efficient receipt of inventory into Amazon fulfillment networks; monitor and resolve receiving, inventory, and reconciliation discrepancies.
  • Own inventory control workflows and financial reconciliation in partnership with Finance, including variance analysis, SKU mapping accuracy, and reporting integrity.
  • Lead operational planning and execution for key Amazon retail moments (Holiday, Prime events, BFCM), ensuring inventory readiness and inbound alignment.
  • Implement and maintain appropriate inventory controls and ensure accurate inventory data across all systems.

Logistics, Planning & Continuous Improvement

  • Monitor and analyze logistics, warehousing, and carrier KPIs to ensure 3PL partners meet or exceed SLAs; support the development and maintenance of KPI dashboards.
  • Analyze current operational processes and performance, recommending and executing solutions to improve efficiency, accuracy, and scalability.
  • Work closely with Planning to maintain appropriate stock levels across the Amazon catalog, support peak builds, and enable new product launches.

Enterprise Operations & Special Projects

  • Support Transfer Order (TO) lifecycle execution for Amazon & contribute to process standardization, accuracy, and reconciliation.
  • Support reverse logistics and returns optimization, assisting in the design, execution, and stabilization of removals and returns processes to reduce fees and inefficiencies.
  • Execute cross-channel operational pilots and process improvements (e.g., inbound optimization, palletization strategies, inventory evaluations), owning execution, tracking, and documentation against defined success metrics.
  • Support brand protection and compliance initiatives, including gray market monitoring, Transparency program workflows, and IP enforcement execution.

Cross-Functional Leadership & Communication

  • Act as a central operational partner across Amazon, 3PLs, and internal teams owning escalations, driving resolution, and ensuring alignment.
  • Translate complex operational challenges into clear action plans and executive-ready communication.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support operational and strategic goals.

Must Haves

  • Bachelor’s degree with 5+ years of experience in operations, supply chain, logistics, or marketplace environments.
  • Strong operational and financial acumen, including inventory reconciliation, variance analysis, and cost impact assessment.
  • Solid understanding of warehousing, logistics, inventory management, and e-commerce fulfillment best practices.
  • Advanced Excel skills and proficiency in Microsoft Office tools.
  • Proven ability to operate in a fast-paced, ambiguous environment with strong attention to detail and follow-through.

Preferred

  • 2+ years of hands-on experience with Amazon Seller Central and/or Vendor Central.
  • Experience with multi-channel fulfillment, transfer order processes, and reverse logistics.
  • Exposure to 3PL operations and warehouse networks.
  • Familiarity with ERP systems such as NetSuite or SAP, and project management tools such as Asana.
  • Experience in beauty, CPG, or consumer goods industries.

#LI-Hybrid

Salary Range

$90,000—$100,000 USD

Why Sol de Janeiro?

  • Competitive salary and bonus program for full-time team members
  • Flexible hybrid work environment with opportunities for collaboration and growth
  • Inclusive culture that values diverse perspectives and celebrates individuality
  • The chance to be part of a fast-growing, award-winning global beauty brand

The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at careers@soldejaneiro.com.

https://soldejaneiro.com/pages/privacy-policy-sol-de-janeiro

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Operations Supply Chain Design Consultant at GAINS

Supply chain consultant analyzes client processes, models optimization scenarios, and recommends strategic improvements to enhance efficiency and operational performance.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

About GAINS

GAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our Decision Engineering & Orchestration (DEO) platform doesn’t just support decisions, it drives them by aligning strategy, planning, and execution across every level of the supply chain. We serve inventory-intensive industries where the stakes are high and the complexity is real, helping customers move from reactive, spreadsheet-driven planning to continuously learning, AI-led operations that deliver measurable results fast. At GAINS, we call it Moving Forward Faster, and it’s not a tagline, it’s how we’re redefining what’s possible in supply chain decision-making.

SUMMARY

As a Supply Chain Design Consultant, you will play a pivotal role in shaping and optimizing end-to-end supply chain strategies for our clients. Leveraging your expertise in supply chain design and logistics, you will collaborate with cross-functional teams to analyze, model, and implement innovative solutions. This role requires a deep understanding of supply chain processes, excellent analytical skills, and the ability to provide strategic recommendations for operational improvements.

Essential Duties and Responsibilities

  • Data Analysis and Modeling:
    • Conduct thorough analyses of existing supply chain processes to identify inefficiencies, bottlenecks, and areas for improvement.
    • Utilize advanced modeling tools to simulate and optimize supply chain networks, inventory management, and distribution strategies.
  • Supply Chain Mapping:
    • Collaborate with clients to understand their existing supply chain structures.
    • Develop comprehensive supply chain maps, identifying key touchpoints and potential bottlenecks.
  • Process Optimization:
    • Design and implement streamlined and scalable supply chain processes, including demand planning, procurement, production, and distribution.
    • Identify and recommend improvements to enhance agility, responsiveness, and customer satisfaction.
  • Technology Integration:
    • Evaluate and recommend cutting-edge technologies and tools to enhance supply chain visibility, automation, and efficiency.
    • Lead the integration of new technologies into existing supply chain systems, collaborating with IT teams as necessary.
  • Client Collaboration:
    • Cultivate strong relationships with clients, serving as a trusted advisor on supply chain design and optimization.
    • Communicate complex concepts and recommendations in a clear and concise manner, ensuring client understanding and satisfaction.
  • Continuous Improvement:
    • Stay abreast of industry trends, emerging technologies, and best practices in supply chain design.
    • Proactively contribute to the continuous improvement of methodologies, tools, and processes within the consulting team.
  • Documentation and Reporting:
    • Prepare comprehensive reports, documenting supply chain analysis, recommendations, and implementation plans.
    • Ensure that project documentation is accurate, organized, and accessible.
  • Strategic Planning:
    • Collaborate with clients to understand their business objectives, supply chain challenges, and long-term goals.
    • Develop and implement strategic supply chain design initiatives to enhance overall operational efficiency and cost-effectiveness.
  • Project Management:
    • Lead and manage supply chain design projects from initiation to completion, ensuring timely delivery and meeting client expectations
    • Collaborate with cross-functional teams to coordinate efforts and achieve project milestones.

Qualifications

  • Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field.
  • 3+ years’ experience in supply chain design, optimization, and strategic planning.
  • Proficiency in supply chain modeling tools, simulation software, and data analytics.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively in a team and independently when required.

Preferred Skills

  • Experience with supply chain software and technology solutions.
  • Knowledge of sustainability practices in supply chain design.
  • Certification in supply chain management or logistics (e.g., CSCMP, APICS).
  • Consulting experience in diverse industries.

GAINS may use artificial intelligence (AI) tools to assist in screening and/or assessing applications during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request an accommodation. The recruitment team can be reached at: [email protected].

We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, veteran status or medical condition. We encourage people from all backgrounds to apply.

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