Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing.

You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine.

Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts.

This is an action-oriented leadership role for an operational “athlete” - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting.

Your Impact:

• Global Team Leadership: Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture.
• Annual Planning & Execution: Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams.
• Retention & Growth PMO: Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization.
• Executive Facilitation: Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity.
• Commercial Support & Governance: Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows.

Your Qualifications:

• 8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS.
• Proven People Leadership: Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones.
• Core GTM Mechanics: Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes.
• Execution Track Record: High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer.
• Location Preference: East Coast U.S. preferred (ability to align with global time zones and executive leadership).

Standout Qualities:

• Core Traits: High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail.
• Sales Methodology: Familiarity with enterprise value selling frameworks (e.g., Force Management’s Command of the Message, MEDDPICC, or Challenger).
• Target Background: Experience operating in high-growth, execution-oriented B2B SaaS environments

Team Dynamics: You will partner closely with executive leadership and lead a global team of GTM business partners and data visualization specialists. Your team acts as the central nerve center connecting field execution with executive strategy.

Our Work Style: We run Wrike on Wrike. You will use our collaborative work management platform daily to run annual planning, manage operational portfolios, and track team execution. We value intellectual curiosity, data-backed decision-making, and swift cross-functional execution.

Benefits & Perks:

• Flexible Time Off (FTO)
• Company 401(k) Match
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health (medical, dental & vision) Insurance (EEs + Dependents)
• Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
• Working from Home Allowance ($40 / Monthly)
• $500 Working from Home home office set-up Stipend

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1

The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.

Total compensation pay range

$180,000—$205,000 USD

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

The Role We Need

We’re hiring a Director of Technology Operations to lead the three functions that keep PadSplit’s technology and business operations healthy: Quality Assurance, IT & internal tooling, and Security. You’ll inherit existing teams across each area and be responsible for modernizing how they work: moving QA toward automation, IT toward proactive enablement, and Security toward a structured, risk-based program.

This is a hands-on leadership role. You’ll set strategy and own outcomes across all three areas, while staying close enough to the work to evaluate a test architecture, challenge a vendor renewal, or lead an incident review yourself.

The Person We Are Looking For

We’re looking for a technology leader who has led multiple technology operations functions and knows how to turn reactive, manual processes into scalable systems. You should be comfortable moving between strategy and execution, developing teams while also getting into the details when the situation calls for it.

You’ll need strong technical judgment, particularly across QA, IT operations, and Security, and the ability to translate technical risks and tradeoffs into clear business decisions. Most importantly, you’re a player-coach who can modernize these functions without losing sight of the people and teams responsible for delivering the work.

Here’s What You’ll Be Doing Day-to-Day

• Set QA strategy: Define what quality means at PadSplit, how it’s measured, and how quality is built into the development lifecycle rather than addressed at the end.
• Modernize testing: Increase test automation, improve CI/CD quality gates, and move the team from manual regression toward automation engineering.
• Scale with AI: Evaluate and adopt AI-assisted testing tools for test generation, maintenance, and triage so QA can keep pace with product demand without relying solely on headcount growth.
• Develop teams: Coach existing QA, IT, and Security team members, create career paths, and hire where additional expertise is needed.
• Improve IT: Modernize internal tools and workflows, automate repetitive processes, manage the SaaS portfolio, and identify opportunities to consolidate vendors and reduce costs.
• Build service standards: Establish IT SLAs, self-service resources, and documentation so employees receive fast, predictable support as the company scales.
• Lead security: Own the security roadmap across application, infrastructure, corporate/endpoint security, and vendor risk while establishing policies, training, vulnerability management, and incident response processes.
• Lead incidents: Serve as the escalation point for security incidents, leading response and communication and facilitating blameless postmortems that turn incidents into improvements.

Here’s What You’ll Need to Be Successful

• Leadership experience: 10+ years in technology roles and 5+ years leading teams, including direct leadership experience in at least two of the three areas: QA, IT, or Security, and strong working knowledge of the third.
• Modernization track record: Experience transforming a manual QA organization, ad hoc Security function, or reactive IT organization into a more automated, structured, and proactive operation.
• QA expertise: Strong knowledge of test automation, CI/CD integration, quality metrics, agile product development, and modern approaches to AI-assisted testing.
• AWS experience: Hands-on experience with AWS and enough infrastructure knowledge to make informed QA, IT, and Security decisions.
• IT operations: Strong grounding in IAM/SSO, MDM, SaaS administration, network security tooling, and IT budget management.
• Automation knowledge: Familiarity with modern test automation frameworks such as Playwright, Cypress, or Selenium, with enough technical depth to evaluate architecture and coach the team.
• Business judgment: Strong judgment around build-vs-buy decisions, vendor selection, and how to prioritize limited resources across competing technology needs.
• Executive communication: Able to communicate clearly and directly and translate technical risks, tradeoffs, and decisions into language executives and non-technical stakeholders can understand.

The Interview Process:

• Your application will be reviewed for possible next steps by the Hiring Manager.
• If you meet eligibility requirements, the next step would be a video call with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the next step would be a video interview with our CTO for one (1) hour.
• If warranted, the next step would be a video interview with our key stakeholders for one (1) hour.
• If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
• The panel interview will require a candidate to work on a technical assessment where you will showcase your technology experise to the panel for discussion.
• If warranted, then we move to offer!

Compensation, Benefits, and Perks:

• Fully remote position - we swear!
• Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
• National medical, dental, and vision healthcare plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
• 401(k) plan
• Twelve (12) weeks of paid time off for both birth and non-birth parents
• The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis

$160,000 - $180,000 a year

Compensation is based on the role’s scope, national market benchmarks, the person’s expertise and experience, and the impact of their contributions to our business goals.

Please note: Although the job posting says it’s in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.

Notice to Applicants:

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquarters: Remote, USA

About the role

Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing "watchtower" – accountable for correct configuration, rigorous governance, and continuous improvement. 

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own the solution architecture for Genesys Cloud CX — defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time.
• Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider, validating that what gets built actually aligns with Chime's standards and long-term operating model.
• Lead our most complex Genesys initiatives — from new AI platform integrations to major IVR redesigns — translating business and CX requirements into technically sound platform designs and keeping delivery tracks aligned across Engineering, SI, and MSP.
• Own the Genesys vendor relationship on behalf of Operations & Member Experience: managing partner performance to contract and SLAs, escalating issues when needed, and representing Chime's operational priorities to influence the Genesys product roadmap.
• Drive platform effectiveness through data — measuring utilization and feature adoption, identifying optimization opportunities, and building a continuous improvement roadmap that improves routing performance, cost efficiency, and operational resilience.
• Participate in CAB (Change Advisory Board) governance as the platform technical authority, ensuring changes are architecturally sound before release and partnering with the PMO/Change/Governance team to keep things well-sequenced and safe to deploy.
• Build institutional knowledge that outlasts any one vendor or individual — through documentation, runbooks, and architecture decision records that keep Chime genuinely independent in how we operate this platform.

To thrive in this role, you have

• 5+ years of experience in contact center platform operations, architecture, or technical program management — you've been in the weeds on real deployments, not just advised from the sidelines.
• Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration.
• A track record of holding SIs or MSPs accountable — you know how to manage vendor relationships against contracts and SLAs, and you're comfortable escalating when commitments aren't being met.
• Strong solution architecture skills: you think in integration patterns, governance frameworks, and technical standards, and you know how to design for the long term rather than just solving the problem in front of you.
• Experience leading complex, multi-workstream technical programs with third-party implementers — you can keep dependencies untangled and prevent the kind of silent integration failures that only surface at go-live.
• The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders — translating architectural tradeoffs into language that lands with business and CX leaders.
• Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.

#LI-BE1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to family planning reimbursement
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/chime-financial-inc-genesys-platform-program-lead

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

In this role, you will oversee multiple remote teams of case managers responsible for driving pre-litigation personal injury cases through their critical early stages. You’ll lead through the team leads who manage those groups day to day, setting direction for your teams, developing your managers, and holding them to a consistently high standard. Leveraging a suite of industry-leading AI tools and systems, you’ll ensure that every case is handled with precision, urgency, and care, while fostering a culture of excellence, accountability, and collaboration across a distributed team.

This is a fully remote leadership role for a deeply experienced professional who excels in high-volume, detail-driven environments, leads other leaders effectively, and takes pride in developing managers, optimizing workflows, and ensuring that every client’s experience reflects the firm’s highest standards.

What You’ll Do

Leadership & Team Management

• Oversee the day-to-day operations and overall performance of multiple remote case management teams, leading through the team leads who manage them directly.

• Hire, coach, and develop team leads and managers, building their capabilities as people-managers and holding them accountable for their teams’ results.

• Establish the structure, rituals, and standards that keep your distributed, multi-team group aligned and high-performing.

• Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.

• Monitor capacity, workloads, and case distribution across your teams to maintain balance, efficiency, and consistent output.

• Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.

Operational Oversight

• Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.

• Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across your teams.

• Identify and implement process improvements that enhance operational speed, accuracy, and consistency at scale.

• Uphold the firm’s quality standards in every aspect of documentation, communication, and client interaction.

Client & Partner Coordination

• Support your teams in managing client communication, ensuring empathy, clarity, and responsiveness.

• Resolve escalated issues related to treatment, insurance communication, or liens.

• Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.

Cross-Functional Partnership

• Partner closely with cross-functional teams in product, engineering, and data to help build and refine our industry-leading tools and systems.

What You’ll need

• Have 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience leading other managers (a manager of managers).

• Have led and scaled multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.

• Have successfully led remote or distributed teams, and know how to build trust, accountability, and performance across teams you don’t sit with in person.

• Are highly proficient with technology, quick to adopt new tools, and energized by working in an AI-forward environment, leveraging digital systems to drive efficiency, accuracy, and innovation.

• Are a proactive leader who develops strong managers and holds your teams accountable to high standards.

• Communicate clearly, professionally, and confidently with clients, team members, and firm leadership.

• Have strong organizational, problem-solving, and process-improvement skills.

• Thrive with ownership over your teams while partnering effectively within a larger leadership structure.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ABOUT US: Digimarc Corporation (NASDAQ: DMRC) is the global leader in product digitization. A pioneer in digital watermarks, Digimarc connects every physical and digital item to a digital twin that...

Headquarters: Remote - USA

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

The Senior Manager, Clearing Operations will own the end-to-end post-trade clearing function for Coinbase Derivatives Exchange (CDE), serving as the primary interface with external clearinghouses, clearing members, and FCM counterparties. This role on our Finance team is central to scaling Coinbase's CFTC-regulated derivatives, options, and prediction markets operations to industry-leading institutional standards.

What you'll do:

• Own day-to-day clearing, settlement, margin, and position reconciliation across CDE, including incident management and escalation with Engineering, Risk, Legal, Compliance, and external counterparties.
• Lead relationships with external clearinghouses, clearing members, FCM counterparties, and regulators, ensuring timely resolution of clearing issues and strong institutional partnerships.
• Drive the development and continuous improvement of clearing procedures, controls, and risk frameworks to meet CFTC regulatory standards across listed derivatives, options, and prediction markets.
• Partner with Product and Engineering to ensure clearing infrastructure supports new product launches, including emerging prediction market structures, through operational readiness testing and mock-day exercises.
• Build and scale a high-performing clearing operations team, establishing KPIs, SLAs, workflows, and succession plans that grow with Coinbase.
• Support regulatory filings, DCO/FCM governance requirements, and audit responses as Coinbase's subject matter expert in clearing operations.

Required Skills and Experience:

• 7+ years of experience in clearing operations at a CFTC-regulated exchange, clearinghouse, FCM, or comparable institution, with direct experience at a CFTC-registered DCO, DCM, or FCM in a clearing or post-trade capacity.
• Deep expertise in the full trade lifecycle for CFTC-regulated derivatives: clearing, settlement, margining, default management, position reconciliation, and delivery across listed futures, options on futures, and prediction markets.
• Proven experience managing relationships with industry clearinghouses and utilities (e.g., CME Clearing, ICE Clear U.S., OCC) and overseeing clearing member and FCM counterparty obligations.
• Track record of building and leading teams responsible for operationally critical functions, with demonstrated ability to establish scalable processes, controls, and risk frameworks.
• Strong working knowledge of CFTC regulations, DCO rulebook requirements, and FCM obligations, with experience contributing to regulatory filings and audit responses.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77059

#LI-Remote

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). 

 

Annual base salary range (excluding equity and bonus):$227,630—$267,800 USD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
  

To apply: https://weworkremotely.com/remote-jobs/coinbase-senior-manager-clearing-operations

Supervisor Job Description: POSITION SUMMARY

Manage a team dedicated to executing Natera’s billing strategy. This essential function will lead our efforts to collect payments for our services from patients and provide support from internal Natera team members Team.

PRIMARY RESPONSIBILITIES

•  Supervise a team of Patient Success Specialist

• Daily supervision of staff to include all department sub-teams

• Assists with feedback on hiring, discipline, and performance

evaluations.

• Ensures the team exceeds all performance KPIs and metrics

• Responsible for monitoring and QA of inbound and outbound calls and

providing feedback

• Responsible for monitoring and QA of emails and faxes.

• Over sees the process of providing coverage for employee vacation and sick calls.

• Provides backup for scheduling as needed.

• Provides department orientation for all direct reports and coordinates training per job description.

• Assures that ongoing training is provided for established employees.

• Liaison with internal departments to promote ongoing communication and ensure accuracy.

• Acts as the first level of escalation to patient concerns and complaints.

Assists staff with enforcing policy.

• Assists management with regular meetings for all staff and ensures meeting minutes are completed within 24 hours.

• Works with the sub-teams to manage the entire process from insurance

verification to final collection.

• Handles the supply orders for the department

• Monitors and validates adherence to Policies and Procedures, auditing as necessary. Monitors and evaluates employee productivity and performance to goal.

• Assists with the completion of all required projects and reports in a timely

fashion on a daily, weekly, or monthly basis per the direction of

management.

• Develops, monitors, coaches, and manages staff, ensuring the development of

employees through orientation, training, establishing objectives,

communicating rules, and constructive discipline.

• Promotes a positive working environment through role modeling, team development,

respect, fairness, and consistency.

• This role regularly works with PHI in paper and electronic form and has access

to various technologies to access PHI (paper and electronic) to perform

the job.

• The employee must complete HIPAA/PHI privacy training, General Policies

and Procedure Compliance training, and security training as soon

as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS

• Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field

• Required – 5(+) years of Healthcare experience

• Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS, platform a plus)

• Thorough knowledge of the healthcare reimbursement environment (government and private payers), including coverage, coding, and

payment and understanding of insurance billing practices

• Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues

• Strong communication skills, both verbal and written

• Strong computer skills

KNOWLEDGE, SKILLS, AND ABILITIES

Training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations. It typically requires at least two (2) years of directly related and progressively responsible experience. Ability to perform simple analysis and discuss with upper management. Skilled in Microsoft Office: Word and Excel. Ability to communicate effectively both orally and in writing. Strong interpersonal skills. Strong organizational skills and attention to detail. Ability to proficiently use computers and standard office equipment. Working knowledge of Microsoft Office. Knowledge of payer eligibility and benefits. Healthcare research and analysis skills sufficient to support payer research healthcare policy library and state management. Ability to resolve associate issues effectively and efficiently.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Duties are typically performed in an office setting. This position requires using a computer keyboard, communicating over the telephone, and reading printed material. Sometimes, duties may require working outside regular hours (evenings and weekends).

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams

- FBI Cyber Crime resource page

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ABOUT THE OPPORTUNITY

Xsolla is seeking a Head of Fund Operations to stand up and run the operating machinery of the Xsolla Credit Fund. You have taken a private fund from formation through first close before, and you know the full stack: structure and LPA work with counsel, service-provider selection, LP onboarding, capital calls, valuation policy, reporting, and audit readiness.

This is a builder’s mandate. You will design the fund’s operating playbook, run it, and document it so the fund operates to institutional standards from day one — and mentor the junior operations hires who join as the fund scales.

The role reports directly to Stan Rudoi, Chief Credit Officer and Head of the Xsolla Credit Fund.

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

Beyond its core commerce platform, Xsolla is building a private credit fund that lends to video game studios, underwritten with a data advantage no traditional lender has: Xsolla’s own payments telemetry across thousands of games. The fund is in its capital formation phase and is led by Stan Rudoi, Chief Credit Officer. This is a ground-floor opportunity to help raise a first-time fund inside a profitable, global gaming-commerce company, alongside the broader Xsolla capital markets ecosystem (Xsolla Funding Club, Xsolla SPAC 1 — Nasdaq: XSLLU, and other strategic vehicles).

For more information, visit xsolla.com.

Responsibilities

Fund Formation and Structuring

• Drive fund formation with external fund counsel: vehicle and jurisdiction selection, LPA and side letters, GP and management company setup, and the regulatory perimeter.
• Own the LPA from the operator’s seat: terms, economics, and governance mechanics — and translate them into operational reality once signed.

Service Provider Stack

• Select and manage the provider stack: fund administrator, auditor, tax advisors, banking/custody, and compliance vendors — and manage them to institutional standards.
• Own provider economics: negotiate scopes and fees; keep the fund’s operating cost model lean and LP-defensible.

Fund Operations

• Run the core machinery: capital calls and distributions, LP onboarding and KYC/AML, expense management, and cash movement controls.
• Own valuation and NAV: valuation policy, NAV oversight with the administrator, and credit-fund specifics such as borrowing-base mechanics and leverage facility administration.

LP Reporting and Diligence Readiness

• Build the reporting stack: quarterly reporting (ILPA-aligned), capital account statements, and LP communications infrastructure.
• Keep the fund diligence-ready: DDQ responses, operational due-diligence readiness, and the operations sections of the data room — before LPs ask.

Compliance and Governance

• Establish the policy framework: valuation, allocation, conflicts, and ESG/AML policies; regulatory filings with counsel; audit coordination.
• Design for scrutiny: so every process has a documented owner, control, and audit trail that stands up to institutional operational due diligence.

Operating Playbook and Team Building

• Codify the fund’s operating playbook: documented processes, controls, and owners for every core workflow — built for operational due diligence from day one.
• Scale the function: as the fund scales, build out and mentor the junior operations team (controller, fund accountants) and integrate with Xsolla’s finance and legal teams.

Qualifications and Skills

Experience

• 7+ years in fund operations, fund CFO, or fund controllership roles at private credit or other private capital funds.
• You have taken at least one private fund from formation through first close — this is the core requirement. You know what breaks, in what order, and how to prevent it.
• Deep working knowledge of LPA terms, fund administration, capital call mechanics, and ILPA reporting standards.
• Credit-fund specifics — leverage facilities, borrowing bases, loan administration, asset-level reporting — are a strong plus.

Skills and Competencies

• Hands-on operator: comfortable being the entire operations function on day one, with providers as your leverage.
• Rigorous documentation and controls discipline; you build processes that pass operational due diligence, not just processes that work.
• Strong commercial judgment on provider selection, fee negotiation, and build-vs-outsource decisions.
• Clear communicator who can explain fund mechanics to non-fund people — including investors, borrowers, and Xsolla leadership.

Education and Credentials

• A bachelor’s degree in finance, accounting, economics, or a related field; CPA, a CFA charter, or an MBA is preferred.

Benefits

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration

For the Head of Underwriting – Credit Fundposition, we will conduct a background check that may include the following:

• Criminal history check
• Employment verification
• Education verification
• Credit history check

Relevance to Job Responsibilities

The background check is relevant to this position because of the following role responsibilities:

• Handling sensitive financial information and supporting fund analytics, financial models, and deal data
• Accessing confidential company data
• Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Manager, Benefit Verification & Authorization Operations

About the Role

The Senior Manager of BVA will play a critical role in building and scaling BVA into a fully operational, high-performing service. In partnership with leadership, this person will help shape how the business operates and build the processes, structure, and operating model needed to support continued growth.

This is a highly operational role for someone who enjoys building. BVA is continuing to evolve, and this leader will be responsible for taking areas that may be manual, inconsistent, or still developing and creating clear, repeatable ways of working. They will look across the operation to understand what is working, where we are creating unnecessary complexity, and what needs to change to support the next stage of the business.

The Senior Manager will work closely with Managers and Team Leads to ensure the day-to-day operation is performing while also staying focused on longer-term improvements. They will build the systems and expectations that allow leaders to effectively manage performance, quality, capacity, and customer needs.

A significant part of this role will be partnering with our AI Engineering team. The Senior Manager will bring a strong understanding of BVA operations into that partnership—identifying opportunities to automate work, improve workflows, and develop tools that make the team more effective and allow the service to scale.

This person will also help define what a strong BVA customer experience looks like. They will build a consistent approach to onboarding new customers, strengthen ongoing customer partnerships, and ensure what we learn from customers is incorporated into how the service evolves.

What You’ll Do

Build and Scale the BVA Operation

• Partner with leadership to build and scale the BVA service, translating business priorities into operational plans and execution.

• Develop the processes, workflows, SOPs, ownership models, handoffs, and operating rhythms needed to create a consistent and scalable operation.

• Evaluate how work is being completed today and identify opportunities to simplify, standardize, automate, or redesign processes.

• Build processes with future growth in mind, ensuring solutions can scale as customer volume, team size, and service complexity increase.

• Create clear ownership and accountability across the operation so teams understand who owns what, how work moves between teams, and when issues need to be escalated.

• Identify operational risks and recurring pain points and solve root causes rather than relying on ongoing manual intervention.

• Develop mechanisms to ensure new processes are successfully implemented, adopted, and maintained.

• Continuously evaluate the operating model and adjust as the BVA service and customer needs evolve.

Drive Operational Excellence

• Establish clear expectations and measures for quality, productivity, service levels, capacity, and overall operational performance.

• Build reporting and operating cadences that give leadership visibility into how the business is performing and where support or intervention is needed.

• Use operational data to identify trends, understand root causes, prioritize improvements, and measure impact.

• Partner with Managers and Team Leads to identify performance gaps and create sustainable solutions.

• Develop quality assurance and process controls that create consistency while allowing the operation to move efficiently.

• Improve how the team plans for volume and capacity so staffing and resources align with customer needs.

• Create feedback loops between frontline team members, leaders, customers, and cross-functional partners to continuously improve how BVA operates.

• Ensure operational changes are supported by clear documentation, training, and expectations.

Partner with AI Engineering

• Build a strong working partnership with the AI Engineering team and serve as a key operational partner in the development of tools and automation for BVA.

• Develop a deep understanding of where the team spends time today and identify high-impact opportunities to reduce manual work and improve workflows through AI and automation.

• Translate operational problems into clear use cases and requirements for technical partners.

• Bring frontline and customer context into solution development to ensure tools solve the intended problem and work within BVA operations.

• Partner on testing and piloting new capabilities before broader implementation.

• Lead the operational implementation of new tools and workflows, including process changes, documentation, training, adoption, and feedback.

• Monitor how new solutions are performing and partner with AI Engineering and BVA leaders on continued improvement.

• Help measure the impact of AI and automation on efficiency, capacity, quality, and customer experience.

Build the Customer Experience

• Help define and build the BVA customer experience from initial onboarding through ongoing service delivery.

• Develop a structured and repeatable onboarding process that creates clear expectations, captures the information the team needs, and sets both the customer and BVA team up for success.

• Identify common onboarding challenges and build processes that make implementations more efficient and consistent.

• Establish clear ownership and handoffs throughout the customer journey.

• Build strong ongoing partnership practices with customers, including communication expectations, performance discussions, feedback, and escalation processes.

• Develop mechanisms for gathering customer feedback and ensure that feedback translates into meaningful improvements to the service.

• Look across customers to identify common needs, challenges, and opportunities that should influence how BVA evolves.

• Ensure customers experience BVA as a consistent and reliable partner as the service continues to grow.

Lead and Develop the Team

• Lead and develop BVA Managers and other leaders, creating clear expectations around ownership, performance, and leadership.

• Coach leaders to move beyond day-to-day issue resolution and develop stronger problem-solving and operational management skills.

• Ensure Managers and Team Leads have the tools, processes, and information needed to effectively run their teams.

• Create accountability for operational performance while providing leaders with the support needed to address challenges.

• Develop a strong leadership bench and identify opportunities for continued growth and development across the team.

• Create an environment where leaders and frontline team members are encouraged to identify problems, challenge inefficient processes, and contribute ideas for improvement.

• Partner with leadership on organizational needs as the business grows, including team structure, leadership capacity, and evolving roles and responsibilities.

• Help connect the day-to-day work of the team to the broader goals and direction of BVA.

Partner Across the Business

• Serve as a strong cross-functional partner and represent BVA operational needs across the organization.

• Bring together the right partners to solve problems that cross team or functional boundaries.

• Communicate operational challenges, priorities, and tradeoffs clearly to leadership and cross-functional stakeholders.

• Partner with leadership to evaluate new opportunities and understand the operational requirements needed to support them.

• Ensure changes across the organization are thoughtfully incorporated into BVA processes and communicated to the team.

Minimum Requirements

• 7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.

• 3+ years of experience leading people leaders, including Managers and/or Team Leads.

• Demonstrated experience building, standardizing, and improving operational processes in a growing or changing environment.

• Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions.

• Proven ability to identify operational gaps, determine root causes, and implement scalable solutions.

• Experience leading cross-functional initiatives and partnering with teams outside of your direct organization.

• Experience building or improving customer onboarding, implementation, or ongoing service-delivery processes.

• Strong written and verbal communication skills, with the ability to work effectively across frontline teams, leadership, customers, and technical partners.

• Demonstrated ability to lead through ambiguity, manage competing priorities, and drive work from problem identification through implementation.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don’t hesitate to inquire with our team.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.

Job Title: Team Lead, Enterprise RCM Operations

The Role:

The Enterprise RCM Operations Team Lead serves as the operational lead and subject matter expert for assigned enterprise-level client accounts, functioning as an extension of the client’s revenue cycle team. This role is responsible for overseeing accounts receivable performance, identifying operational improvement opportunities, supporting enterprise client workflows, and driving successful revenue cycle outcomes through proactive partnership and operational leadership.

The Enterprise RCM Operations Team Lead partners closely with Client Success Managers, internal operational teams, and client stakeholders to ensure efficient revenue cycle operations, issue resolution, workflow optimization, and high-quality client support. This role combines operational oversight, team leadership, root cause analysis, and customer-facing collaboration to support enterprise client success.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities:

Enterprise Client Partnership & Operational Oversight

• Serve as the primary operational point of contact for assigned enterprise client accounts related to Accounts Receivable, Billing, Payment Posting, and revenue cycle workflows.

• Develop and maintain expert-level knowledge of assigned client workflows, payer behavior, operational processes, provider nuances, and account-specific requirements.

• Function as an extension of the client’s revenue cycle team by building strong working relationships and maintaining a deep understanding of client operations and workflows.

• Partner closely with Client Success Managers to support overall client health, operational alignment, escalations, and performance initiatives.

• Collaborate directly with enterprise clients to identify workflow inefficiencies, operational gaps, denial trends, and revenue cycle improvement opportunities.

• Provide operational guidance and revenue cycle best practice recommendations to support client success and workflow optimization.

• Participate in client meetings, operational reviews, and escalation discussions related to AR performance and operational initiatives.

Revenue Cycle Performance & Root Cause Analysis

• Conduct detailed root cause analysis of denied claims, rejected claims, underpayments, payment variances, and workflow breakdowns across payer systems, clearinghouses, and internal platforms.

• Identify systemic operational issues impacting reimbursement performance and partner with internal teams and clients to implement corrective actions and sustainable process improvements.

• Proactively monitor Accounts Receivable (AR), denial trends, aging performance, and payment anomalies to prevent escalation and minimize revenue cycle disruption.

• Serve as the first line of escalation for team members encountering barriers in claim resolution, payer issues, or workflow challenges.

• Translate operational findings and account trends into actionable recommendations for both internal teams and enterprise clients.

Team Leadership & Operational Management

• Assign and prioritize weekly workloads based on enterprise client needs, claim volumes, account priorities, and service expectations.

• Oversee daily operational performance across AR, Billing, Payment Posting, and related revenue cycle functions.

• Utilize dashboards, reporting tools, clearinghouse data, and productivity metrics to validate work quality, monitor performance, and ensure completion of assigned tasks.

• Identify operational risks, workflow bottlenecks, and performance concerns while driving accountability and resolution efforts.

• Ensure all end-of-month processes, reconciliations, and reporting deliverables are completed accurately and within required timelines.

• Support operational consistency and adherence to internal workflows, payer requirements, and client expectations.

Training, Coaching & Team Development

• Facilitate onboarding and ongoing training for team members across enterprise client workflows, payer requirements, systems, and operational processes.

• Provide hands-on support and coaching related to claim preparation, submission quality, denial resolution, payment posting, and AR follow-up.

• Conduct regular 1:1 meetings, team syncs, and development discussions focused on performance improvement, accountability, and professional growth.

• Mentor team members on effective operational problem-solving, client communication, and revenue cycle best practices.

• Foster a culture of collaboration, continuous improvement, operational ownership, and high-quality client support.

Reporting, Analytics & Strategic Support

• Generate, review, and distribute monthly reporting related to AR performance, patient balances, refund balances, denial trends, payment variances, and operational KPIs.

• Leverage AR Aging Reports, Denial/Rejection Dashboards, EOB Tracking Logs, Claim Submission Logs, Productivity Reports, and client-specific analytics to guide operational oversight and decision-making.

• Ensure timely and accurate reporting that supports financial analysis, operational planning, and client discussions.

• Research and recommend account adjustments, write-offs, workflow enhancements, and operational improvements with supporting analysis for leadership review.

• Support enterprise client audits, operational reviews, escalations, and strategic initiatives as assigned.

• Perform additional duties and special projects as assigned by leadership.

Minimum Requirements:

• A minimum of 2 years of hands-on experience with a proven track record in effectively managing the day-to-day functions of a billing and collections team, including reviewing, coding, and collecting professional services provided. Demonstrated proficiency in navigating the complexities of revenue cycle management within the healthcare industry is essential.

• A proactive change agent capable of driving organizational transformation and guiding teams through change management initiatives to propel the organization towards future success. Possesses strong leadership qualities and strategic vision to implement innovative solutions and adapt to evolving industry trends and regulations.

• Exceptional supervisory competencies, including demonstrated proficiency in leadership and team development, coaching, mentoring, and situational assessment skills. Proven track record of fostering a culture of continuous improvement and building high-performing teams that deliver exceptional results

• Proficient in utilizing a variety of software applications essential for revenue cycle management, including Google for Business, Microsoft Excel, Word, and other relevant tools and platforms. Familiarity with clearinghouses and other Software as a Service (SaaS) products used in the healthcare billing and collections process is highly desirable.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.

We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our HR department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manager, Benefit Verification & Authorization Operations

Salary Range: $80k-$90k

The Role

The Manager, Benefit Verification & Authorization Operations is responsible for leading Prompt’s Benefit Verification and Authorization teams, ensuring accurate, timely, and consistent execution across our RCM clients.

This role directly manages the Benefit Verification and Authorization Team Leads and is accountable for overall team performance, quality, service levels, and operational efficiency. The Manager will use data to identify performance gaps, resolve escalations, develop team leaders, and continuously improve processes that support patient access and prevent downstream billing and reimbursement issues.

Key Responsibilities

Team Leadership & Operations

• Lead the Benefit Verification and Authorization functions, ensuring teams consistently meet quality, productivity, and turnaround-time expectations.

• Directly manage and develop the Benefit Verification and Authorization Team Leads.

• Ensure workloads, staffing, and priorities are aligned with client volumes and business needs.

• Establish clear expectations and accountability across both teams.

• Support Team Leads with complex operational, payer, client, and employee escalations.

• Build a high-performing culture centered on accuracy, urgency, accountability, and ownership.

Performance & Quality

• Own key performance metrics and SLAs across Benefit Verification and Authorization.

• Monitor verification accuracy, turnaround times, authorization approval rates, pending authorizations, backlog, productivity, and authorization-related denials.

• Use reporting and dashboards to identify performance gaps, payer trends, and operational risks.

• Partner with Team Leads to implement corrective action plans when performance falls below expectations.

• Ensure consistent quality assurance and auditing processes are in place across both teams.

Operational Oversight & Escalations

• Ensure patients have accurate benefit information and required authorizations are identified and managed appropriately.

• Ensure teams proactively identify missing, pending, expiring, or exhausted authorizations before they impact scheduled visits or reimbursement.

• Serve as the management-level escalation point for complex payer, client, and workflow issues.

• Analyze recurring verification and authorization issues to identify root causes and prevent future occurrences.

• Partner with Billing, AR, and other RCM teams to reduce downstream denials and reimbursement delays.

Process Improvement

• Identify opportunities to improve Benefit Verification and Authorization workflows, accuracy, and scalability.

• Standardize processes and best practices across teams and clients.

• Identify opportunities for automation and system improvements that reduce manual work.

• Partner with RCM leadership, Product, and BI on reporting, workflow, and system enhancements.

• Ensure process and system changes are effectively communicated, implemented, and monitored.

Training & Team Development

• Ensure Team Leads have effective onboarding, training, and ongoing coaching programs in place.

• Develop Team Leads into strong operational leaders who can independently manage daily team performance.

• Identify knowledge and skill gaps and ensure appropriate training is provided.

• Maintain clear SOPs, payer resources, and workflow documentation across both functions.

Minimum Requirements

• 5+ years of experience in healthcare revenue cycle management, patient access, Benefit Verification, Prior Authorization, or related healthcare operations.

• 2+ years of people management experience, preferably within healthcare operations.

• Strong knowledge of insurance eligibility, benefits, prior authorization, and payer requirements.

• Experience managing teams against productivity, quality, and turnaround-time expectations.

• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.

• Demonstrated ability to manage complex operational and payer escalations.

• Strong leadership, coaching, and performance management skills.

• Experience improving and standardizing operational processes.

• Experience with practice management systems, payer portals, healthcare technology platforms, and reporting tools.

• Ability to operate independently and effectively manage competing priorities in a fast-paced environment.

HIPAA Requirements

All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.