Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we’re unlocking the next era of autonomous transportation with technology that’s powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech.

With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: www.waabi.ai

At the heart of our mission is an unwavering commitment to safety. We are seeking a practical and decisive systems engineer to bridge the gap between our AI development and  trucking operations. You will lead the definition of operational procedures, deep-dive investigations into field events, and inform when and where our autonomy is ready to deploy.

You will…

- Lead Field Safety at Waabi by proactively establishing processes to escalate issues, reacting to any fleet issues in the field and owning Waabi’s incident response.

- Define and conduct operational readiness testing for Waabi’s autonomous vehicle operations and create the necessary evidence in the readiness framework.

- Work with operations and software teams to define protocols for nominal and off-nominal situations (e.g., severe weather response, sensor degradation, connectivity outages, and trip interruptions).

- Create processes for ongoing field safety monitoring and support the establishment of leading and lagging safety indicators and tooling needed.

- Analyze operational trends and past field events to drive systemic safety enhancements across both development and operations.

- Support the Operations team in developing and executing incident response training and operational preparedness activities.

- Interface with regulatory bodies and contribute to industry standards discussions around AV operational safety validation approaches.

Qualifications:

- Undergrad in Robotics, Mechanical Engineering, Aerospace Engineering, or related technical field; advanced degree preferred.

- 7+ years of experience in safety-critical system development, validation, or operations.

- Strong understanding of systems engineering principles including requirements decomposition, V&V processes, and hazard analysis techniques (HAZOP, FMEA, FTA, STPA, etc.).

- Familiarity with relevant safety standards (ISO 26262, ISO 21448/SOTIF, UL 4600).

- Experience monitoring safety metrics and designing/executing test plans for complex autonomous or robotic systems.

Excellent technical communication skills with ability to present complex safety arguments to diverse stakeholders.

- Strong project management skills and ability to coordinate across multiple technical teams.

- Track record of driving high-stakes engineering decisions with incomplete information.

Bonus:

- Direct experience with autonomous vehicle safety validation or deployment.

- Previous work in trucking, logistics, or commercial vehicle operations.

- Experience with operational safety management systems.

- Knowledge of regulatory frameworks for autonomous vehicles (FMVSS, SAE standards, state/provincial regulations).

The US yearly salary range for this role is: $189,000  - $242,000 USD in addition to competitive perks & benefits. Waabi US Inc. and Waabi Canada Inc.’s yearly salary ranges are determined based on several factors in accordance with the Company’s compensation practices. The salary base range is reflective of the minimum and maximum target for new hire salaries for the position across all US and Canada locations.  Note: The Company provides additional compensation for employees in this role, including discretionary equity incentive awards and discretionary annual performance bonus.

Perks/Benefits:

Waabi provides a competitive benefits package that includes:

- Competitive compensation and equity awards.

- Health and Wellness benefits that include Medical, Vision and Dental coverage.

- Unlimited Vacation.

- Flexible hours and Work from Home support.

- Daily drinks, snacks and catered meals (when in office).

- Regularly scheduled team building activities and social events.

- As we grow, this list continues to evolve!

Waabi is a technology start-up building technologies to transform the way the world moves. Join our talented team to be a part of the future and to make an impact!

Waabi is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive, inclusive, and accessible workplace for all our employees. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, military or veteran status, marital status, pregnancy or parental status, caregiver status, disability, or any other characteristic protected by law. We make workplace accommodations for qualified individuals with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

If you’re tired of just pulling tickets from a backlog and want to actually architect a revenue engine, this is your next move.

The Role:

Minted is looking for an operational lead to manage and scale the supply chain network for our core stationery business. In this role, you will oversee supplier relationships, optimize peak-season capacity, and ensure our print and fulfillment partners deliver exceptional quality on tight timelines.

You will sit at the intersection of supply chain strategy, vendor operations, and cross-functional execution—working directly with external manufacturing partners and internal product, engineering, and customer ops teams to drive down costs while keeping customer satisfaction high.

You will:

• Vendor & Network Management: Directly manage our network of manufacturers. Monitor day-to-day vendor performance across key metrics like on-time delivery, defect rates, and unit costs.
• Capacity Planning & Scaling: Build capacity models and route orders dynamically to support aggressive sales growth and seasonal spikes. Onboard new manufacturing partners & vendors as needed.
• Fulfillment Strategy: Own execution strategies for specialty products like foil-pressed cards, maximizing throughput and operational efficiency while keeping capital expenditures low.
• Quality Control & Customer Advocacy: Partner with Customer Operations to analyze feedback, identify root causes for late or damaged orders, and execute corrective action plans directly with vendors.
• Cross-Functional & Systems Improvements: Collaborate with Product and Engineering to translate operational needs into technical specifications for our routing, inventory, and order-management systems.

You have:

• 5+ years of experience in on-demand supply chain, manufacturing, vendor operations, or e-commerce fulfillment.
• Data & Modeling Skills: Advanced proficiency in Excel/Google Sheets and BI tools (e.g., Looker) to build cost, forecasting, and capacity models. Experience in utilizing AI to automate manual processes & build efficiencies.
• Vendor Management: Proven track record of managing third-party manufacturers/3PLs, enforcing SLAs, and running quarterly business reviews.
• Cross-Functional Leadership: Ability to translate complex supply chain trade-offs to product managers, engineers, and executive stakeholders.
• Peak Season Experience: Experience navigating high-volume e-commerce seasonality, especially with on-demand D2C fulfillment.

Bonus Points:

• Background in print, paper, custom manufacturing, or high-SKU/personalized e-commerce.
• Degree in Supply Chain, Industrial Engineering, Business, or a related field.

Compensation:

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $89,080 - $116,918

Geo 3: All other U.S. metro locations - $81,744 - $107,289

Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for bonus and stock options.

Benefits:

Benefits will be effective on the first of each month following your initial hire date.

- Medical, Dental, and Vision Benefits

- Employer-Funded Health Savings Account

- 10 Paid Holidays

- Paid Time Off and Sick Leave

- Paid Parental Leave

- Monthly Gym/Wellness Reimbursement

- 401(k) retirement savings plan

- Employer-Funded Commuter Benefits

- Employee Discount

- Friends and Family Discount

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug...

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower...

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up...

We are looking for an experienced Senior Operations Manager / Squad Lead for operations responsible mainly for Change Management, Patch & Release Management, and Capacity Management.

Sprout Social is looking for a Senior System Administrator to join our IT team. In this role, you’ll be a key player in maintaining and enhancing the technological backbone of our company. Our environment is dynamic and forward-thinking, and we’re looking for someone who can not only keep up but also bring fresh ideas and perspectives to the table.

Why join Sprout’s IT team?

Joining Sprout’s IT team means being part of our central internal operations model, working alongside adjacent teams like AI & Automation and Business Systems. This structure is a fantastic opportunity for anyone looking to grow their career in technology. You’ll get to experience a range of projects across our discipline, a rarity in many organizations. Our setup allows for quick, efficient collaboration with minimal friction or red tape. As a member of this team, you’ll have the space to stretch beyond your core functions and make a significant impact on the broader organization. In essence, the work you do here is not only valued, but you’ll feel its importance every day.

What you’ll do

As a Senior Systems Administrator, you’ll provide technical assistance to our end-users while looking for ways to improve their overall experience. You’ll become well-versed in our tooling and systems and play a crucial role in their maintenance. As the newest member of our team, your perspective will be particularly valuable. We’re eager for you to share your fresh ideas and feedback on our processes, helping us to see things from a new angle and continuously improve.

What you’ll bring

We are seeking a unique blend of talents in our next Senior Systems Administrator: a quick learner, a collaborative team player, and someone who excels in self-management. You’ll have the ability to independently identify and act on priorities, a skill we trust and value highly. At the same time, your collaborative spirit ensures you remain an integral part of our team, contributing to the improvement and enhancement of our tools and services. If you’re someone who thrives in a dynamic, fast-paced environment and enjoys solving complex problems through technology, all while staying connected and engaged with the team, we’re eager to meet you!

T he minimum qualifications for this role include:

• 4+ years experience as a Systems Administrator
• Requirement to work from our Kraków office at least one day per week
• Proven technical support experience with both Apple and Windows computers
• Capable of lifting 30+ pounds

Preferred qualifications for this role include:

• Proven capability in managing and maintaining IT Inventory, particularly employee computers, with experience in MDM solutions such as JAMF and InTune
• A strong understanding of Generative AI and Large Language Models
• Advanced experience in troubleshooting Conference Room Technology, with a preference for expertise in Zoom Rooms
• Experience managing conference room technology, such as Zoom
• Experience with Jira administration
• Demonstrated experience providing IT onboarding and offboarding

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to supporting our usersLearn our existing tooling and technologies and begin taking on a variety of support tickets
• Work with the internal IT team to identify some of the potential areas of improvement
• Become knowledgeable on various technical procedures including: onboarding/offboarding, event hosting, inventory management, and customer serviceUnderstand our conference room technologies and provide support surrounding these physical locations
• Participate in team meetings and bring your ideas to the table
• Begin participating in meetings to welcome new employees.

Within 3 months, you’ll start hitting your stride by:

• Work with your manager and teammates to create and prioritize quarterly team goals
• Begin making recommendations for improving our processes and internal documentation
• Become an expert on answering, prioritizing, and escalating support tickets for the organization and serve as a resource for escalation to the other members of the team
• Build connections with members from other teams through active networking and community-building.

Within 6 months, you’ll be making a clear impact through:

• Participate in the maintenance and upkeep of our IT and AV inventory
• Assess and upgrade users’ equipment as it pertains to our policies and goals
• Assist with upgrading users’ equipment as it pertains to our policy
• Become an escalation point for all complex IT issues that may arise amongst the team
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Contribute towards documenting our processes within the knowledge base for all internal and end-user processes.

Within 12 months, you’ll make this role your own by:

• Be a go-to expert on all IT support tickets across the organization
• Continuously improve and maintain the various conference rooms and AV systems, adapting to changing requirements and needs throughout our offices
• Assisting in the management of our core IT tooling
• Surprise us! Use your unique ideas and abilities to contribute to Sprout IT and our user experience in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs)
• Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide “Rest & Recharge” days.
• Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents.
• Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs.
• Remote & Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement.
• Mental Health & Well-being: Access to dedicated mental health resources and company-wide wellness programs.
• International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration.
• Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: 15,500 - 16,500 monthly on B2B contract. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full base pay range for this role is PLN 15,500 - 23,000 monthly.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

We’re Karat , the world’s largest interviewing company.

Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.

Come join our Interview Delivery team

The Interview Delivery team is committed to delivering and scaling a seamless interview experience at Karat. As one of the organization’s core teams, we play a critical role in both driving business outcomes and shaping the future of technical recruiting. We work closely with candidates, clients, Interview Engineers, and internal partners to ensure every interview runs smoothly and effectively.

What you will do

As Senior Manager of Supply Acquisition for Karat’s Interview Delivery team, you will scale and strengthen our global network of Interview Engineers. You will lead a Program Manager and a Coordinator, designing and executing acquisition initiatives that attract high-quality Interview Engineers at scale and improve the health of our interviewer marketplace.

• Serve as the strategic lead and executor of Karat’s supply acquisition initiatives, strengthening an interviewer marketplace that keeps pace with customer demand.
• Leverage AI and data analysis to continuously optimize Karat’s supply acquisition funnel, from screening through conversion, ensuring the pipeline delivers not just volume, but the best available talent.
• Identify untapped opportunities for sourcing high-quality Interview Engineers within Karat’s existing hiring geographies, developing new approaches where no established playbook exists.
• Manage and coach a Program Manager and a Coordinator, building a team focused on growth and continuous improvement.
• Partner cross-functionally with Interview Delivery, Marketing, Product, Analytics, and Operations teams to drive acquisition programs and improve marketplace growth and supply health.
• Lead cross-functional projects that improve acquisition processes, aligning stakeholders and resources to implement solutions that scale with Karat’s growth.

The experience you will bring

• 8+ years of experience in marketplace operations, supply acquisition, talent acquisition, recruiting operations, or a related field within a high-growth environment
• 3+ years of experience leading and developing small, high-performing teams, with a track record of driving results through others
• Demonstrated success executing acquisition, growth, or marketplace strategies that scale talent, contractor, or supply networks
• Proven history of leveraging AI tools to inform sourcing, screening, or funnel optimization decisions
• Strong analytical and problem-solving skills, with experience using data to define metrics, evaluate performance, and inform decision-making
• Proven ability to lead complex cross-functional initiatives and influence stakeholders across operations, marketing, product, analytics, and customer-facing teams
• Executive-level communication skills, with the ability to influence cross-functional stakeholders and drive alignment across technical and non-technical teams
• Native-level English proficiency with exceptional written and verbal communication skills

This position is only available to candidates residing in Mexico City. While our team operates 100% remotely , we are currently limiting hiring to this specific location. Applications from other cities in Mexico will not be considered at this time.

This position is open to candidates authorized to work in Mexico only. No visa sponsorship provided.

Additional Information

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

Statement of Inclusivity

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

Description

Sprout Social is looking for a Senior System Administrator to join our IT team. In this role, you’ll be a key player in maintaining and enhancing the technological backbone of our company. Our environment is dynamic and forward-thinking, and we’re looking for someone who can not only keep up but also bring fresh ideas and perspectives to the table.

Why join Sprout’s IT team?

Joining Sprout’s IT team means being part of our central internal operations model, working alongside adjacent teams like AI & Automation and Business Systems. This structure is a fantastic opportunity for anyone looking to grow their career in technology. You’ll get to experience a range of projects across our discipline, a rarity in many organizations. Our setup allows for quick, efficient collaboration with minimal friction or red tape. As a member of this team, you’ll have the space to stretch beyond your core functions and make a significant impact on the broader organization. In essence, the work you do here is not only valued, but you’ll feel its importance every day.

What you’ll do

As a Senior Systems Administrator, you’ll provide technical assistance to our end-users while looking for ways to improve their overall experience. You’ll become well-versed in our tooling and systems and play a crucial role in their maintenance. As the newest member of our team, your perspective will be particularly valuable. We’re eager for you to share your fresh ideas and feedback on our processes, helping us to see things from a new angle and continuously improve.

What you’ll bring

We are seeking a unique blend of talents in our next Senior Systems Administrator: a quick learner, a collaborative team player, and someone who excels in self-management. You’ll have the ability to independently identify and act on priorities, a skill we trust and value highly. At the same time, your collaborative spirit ensures you remain an integral part of our team, contributing to the improvement and enhancement of our tools and services. If you’re someone who thrives in a dynamic, fast-paced environment and enjoys solving complex problems through technology, all while staying connected and engaged with the team, we’re eager to meet you!

T he minimum qualifications for this role include:

• 4+ years experience as a Systems Administrator
• Requirement to work from our Kraków office at least one day per week
• Proven technical support experience with both Apple and Windows computers
• Capable of lifting 30+ pounds

Preferred qualifications for this role include:

• Proven capability in managing and maintaining IT Inventory, particularly employee computers, with experience in MDM solutions such as JAMF and InTune
• A strong understanding of Generative AI and Large Language Models
• Advanced experience in troubleshooting Conference Room Technology, with a preference for expertise in Zoom Rooms
• Experience managing conference room technology, such as Zoom
• Experience with Jira administration
• Demonstrated experience providing IT onboarding and offboarding

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to supporting our usersLearn our existing tooling and technologies and begin taking on a variety of support tickets
• Work with the internal IT team to identify some of the potential areas of improvement
• Become knowledgeable on various technical procedures including: onboarding/offboarding, event hosting, inventory management, and customer serviceUnderstand our conference room technologies and provide support surrounding these physical locations
• Participate in team meetings and bring your ideas to the table
• Begin participating in meetings to welcome new employees.

Within 3 months, you’ll start hitting your stride by:

• Work with your manager and teammates to create and prioritize quarterly team goals
• Begin making recommendations for improving our processes and internal documentation
• Become an expert on answering, prioritizing, and escalating support tickets for the organization and serve as a resource for escalation to the other members of the team
• Build connections with members from other teams through active networking and community-building.

Within 6 months, you’ll be making a clear impact through:

• Participate in the maintenance and upkeep of our IT and AV inventory
• Assess and upgrade users’ equipment as it pertains to our policies and goals
• Assist with upgrading users’ equipment as it pertains to our policy
• Become an escalation point for all complex IT issues that may arise amongst the team
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Contribute towards documenting our processes within the knowledge base for all internal and end-user processes.

Within 12 months, you’ll make this role your own by:

• Be a go-to expert on all IT support tickets across the organization
• Continuously improve and maintain the various conference rooms and AV systems, adapting to changing requirements and needs throughout our offices
• Assisting in the management of our core IT tooling
• Surprise us! Use your unique ideas and abilities to contribute to Sprout IT and our user experience in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs)
• Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide “Rest & Recharge” days.
• Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents.
• Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs.
• Remote & Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement.
• Mental Health & Well-being: Access to dedicated mental health resources and company-wide wellness programs.
• International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration.
• Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: 15,500 - 16,500 monthly on B2B contract. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full base pay range for this role is PLN 15,500 - 23,000 monthly.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

About AlphaSense:  The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from...

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Senior Quality Specialist, you will independently lead quality management activities, including quality assurance reviews, audits, and process improvement initiatives, while ensuring service delivery consistently meets agreed service levels. You will maintain and develop knowledge management systems, lead small collaborative projects, and provide training and guidance to colleagues on quality practices. This is a great opportunity to deepen your quality management expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Service level management

• Ensure that service delivery meets agreed service levels, implementing SLA/SLO benchmarking best practices and suggesting improvements.
• Analyze service delivery performance to identify actions required to maintain or improve levels of service.
• Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Quality management

• Contribute to quality management plans for projects.
• Conduct quality assurance reviews and support corrective actions.
• Contribute to the review of best practices and standards for a specific area or project, creating and updating documentation of methods and tools.
• Participate in process improvement initiatives and provide training and support on quality practices.

Quality assurance

• Contribute to the collection of evidence and the conduct of formal audits or reviews of activities.
• Examine records for evidence that appropriate testing and other quality control activities have taken place.
• Determine compliance with organizational directives, standards, and procedures, identifying non-compliances and abnormal occurrences.

Change control

• Develop, document, and implement changes based on requests for change.
• Apply change control procedures, tools, techniques, and processes to manage and report on change requests.

Knowledge management

• Maintain knowledge management systems and content to meet business needs.
• Support others in completing knowledge management activities and forming knowledge management habits.
• Configure and develop knowledge management systems and standards.

Must-have skills (required)

• Strategic thinking: able to develop plans and solutions that align with strategic goals, evaluating impacts with a comprehensive understanding of departmental and project strategy.
• Planning: able to independently develop detailed plans for projects or tasks, coordinate resources, track progress, and adjust plans as needed.
• Data analysis and interpretation: able to lead data analysis tasks, synthesizing data from multiple sources to develop insights from complex datasets.
• Problem-solving and decision-making: able to lead problem-solving initiatives, synthesizing information from multiple sources to resolve complex issues.
• Communication skills: effective communicator with a wide range of stakeholders, with excellent writing skills for complex reports and proposals, and skilled at presenting to larger groups and senior management.
• Collaboration and teamwork: able to initiate and lead small collaborative projects, encouraging team input and fostering a cooperative environment.
• Leadership: able to lead small teams, set clear objectives, delegate tasks, and monitor progress.

Academic and professional requirements

• Bachelor’s degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
• 4–6 years of experience in quality management, quality assurance, or a related process/documentation role.

Nice-to-have skills (preferred)

• Experience leading process improvement initiatives across teams or projects.

• Familiarity with quality management frameworks or standards (e.g., ISO 9001).

• Experience mentoring or training junior colleagues on quality practices

• Great Mission and Culture

• Meaningful Work

• Market competitive salary

• Quarterly variable compensation

• Hybrid Working Model

• Comprehensive medical cover

• Group life insurance

• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to join the forefront of technology as an Operations Engineer in Netcompany?

As an Operations Engineer you will:

• Investigate and resolve complex application issues, developing permanent fixes, workarounds, or temporary patches to restore service quickly.
• Maintain and optimize application performance, data integrity, and security across production and pre-production environments using proper data sanitization and anonymization practices.
• Manage and execute seamless application releases and infrastructure changes using automated deployment tools to support strict change management and governance standards.
• Provision and adapt hybrid, cloud, and virtualized infrastructure components to continuously meet evolving operational and service needs.
• Automate repetitive tasks and system provisioning by writing scripts and leveraging Infrastructure as Code (IaC) and orchestration platforms.
• Containerize and orchestrate applications to standardize delivery pipelines, improve system scalability, and streamline rollback procedures.
• Implement observability solutions and real-time monitoring tools to track system health, ensure cybersecurity policy compliance, and enable rapid incident response.
• Design, test, and document high-availability disaster recovery plans, operational runbooks, and incident response playbooks to minimize RTO and RPO.

Qualifications

What would make you a fit for the role:

• A relevant Bachelor’s degree and minimum 5 years of experience.
• Good knowledge of the application and infrastructure stack being supported, including web servers, application logic, and scripting for automation (e.g., Bash, PowerShell, Python).
• Knowledge of Java (JEE), PHP, .Net or other technologies and/or frameworks required to perform the tasks.
• Knowledge of relational database management systems (e.g., PostgreSQL, MySQL, Oracle) for basic querying, performance monitoring, and supporting developers.
• Experience in component-based and service-oriented applications development or configuration.  Understanding modelling languages or tools (e.g. UML).
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) for deploying and managing applications.
• Experience with monitoring and observability platforms (Prometheus, Grafana, ELK, Dynatrace) and experience with CI/CD pipelines (e.g., Jenkins, Bamboo, GitLab CI) for operational deployments.
• Fluency with English language (C1+)

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-VT1

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

GENERAL SUMMARY:

This position reports to the Director, Quality Systems and contributes to the development, implementation, and successful execution of 4DMT’s Quality Assurance and Compliance mission, objectives, and strategic plan by overseeing 4DMT’s GxP Compliance Audit and Supplier Quality Management Programs.

MAJOR DUTIES & RESPONSIBILITIES:

The Sr. Manager, Audit and Supplier Management, will be responsible for the operational management of 4DMT’s GxP Compliance Audit and Supplier Quality Management Programs, ensuring audits are managed and documented and Suppliers assessed and qualified according to 4DMT procedures. Specific responsibilities include:

Audit Program:

• Coordinate and manage clinical site, internal, and vendor audits by working with Quality Assurance, Functional Area Management, and Contract auditors to facilitate scheduling, planning, tracking, documentation, and closure of audits
• Perform detailed review of audit deliverables to ensure accuracy, consistency with 4DMT standards, and compliance with GxP regulations.
• Track and facilitate timely and compliant finalization of key Audit deliverables such as Audit Confirmation Letters, Audit Reports, Audit Observation Responses, and Audit Certificates by responsible parties
• Ensure audit deliverables are reviewed, distributed, and archived in alignment with 4DMT procedural requirements.
• Schedule pre/post-audit meetings with auditors and key stakeholders
• Collaborate with relevant 4DMT team members to ensure auditors have required system access / documentation in support of audits.
• Work with Quality Assurance Management to establish and periodically update risk-based Annual Audit Schedule
• Coordinate with stakeholders to ensure the Annual Audit Schedule is executed, including the scheduling of GxP audits for clinical sites, internal 4DMT systems / processes, and vendors / suppliers such as contract manufacturers, testing laboratories, and clinical research organizations.
• Collaborate with QA Auditors to ensure responses to significant audit observations include adequate Corrective and Preventive Actions (CAPAs) and Effectiveness Checks (ECs), as applicable.
• Monitor, track, and collect/archive evidence of completion of Corrective and Preventive Actions (CAPAs) and Effectiveness Checks (ECs) for significant audit observations, when required.
• Ensure QA Auditors are qualified and trained per 4DMT procedures

Supplier Quality Management Program:

• Ensure 4DMT’s Approved GxP Supplier List is accurate and complete by working with stakeholders to support timely identification, assessment, qualification, and periodic re-assessment of GxP Suppliers
• Coordinate and manage the completion of supplier risk assessments
• Ensure appropriate supplier evaluation / qualification requirements are identified based on risk, communicated as appropriate, and executed
• Support compliance with 4DMT’s Supplier Quality Management procedure

General

• Develop excellent working relationships with the quality team, cross-functional business partners, vendors, and other functions
• Develop and report meaningful audit and supplier quality metrics for Quality Assurance Management Review reporting
• Support a quality-focused work environment that fosters learning, respect, open communication, collaboration, integration, and teamwork:
• Drive the development and continuous improvement of the Quality Management System through the development / refinement of QA processes / initiatives as assigned

QUALIFICATIONS:

Education:

• B.S./B.A. in a science or related life science field or equivalent; advanced scientific degree preferred.

Experience:

• 8+ years working within a regulated environment such as Regulatory, Quality, Pharmacovigilance or Clinical Development / Operations within the Biotech or similar industry. Minimum of 3+ years of experience in a role including responsibility for providing GxP QA oversight

Other Qualifications/Skills:

• Proven experience with GxP Quality Management Systems and QA audit support, including knowledge of quality investigation / root cause analysis techniques
• In-depth understanding of GMP and GCP requirements for investigational products
• Extensive practical experience and understanding of clinical quality assurance as applied throughout the clinical development life cycle
• Excellent communication skills, both oral and written
• Excellent interpersonal skills, collaborative approach is essential
• Comfortable in a fast-paced small company environment with minimal direction and able to adjust workload based upon changing priorities

Travel: 5%

Physical Requirements and Working Conditions:

• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Hourly compensation range: $75.00 – 86.00/hr

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

We’re looking for a Senior Revenue Operations Specialist to drive operational excellence, efficiency, and scalability across Roofr’s Revenue organization. As a key member of the RevOps team, you’ll play a hands-on role optimizing GTM processes, improving our technology ecosystem, strengthening data integrity, and building AI-ready systems that enable our Revenue teams to perform at their best.

You’ll work closely with Sales, Marketing, Customer Success, and Enablement to identify operational challenges, develop solutions, automate manual processes, and ensure our systems and workflows support a seamless customer and revenue lifecycle.

This is a highly collaborative, execution-oriented role for someone who enjoys solving complex operational problems, working deeply in systems and data, and turning business needs into scalable and AI-forward technology solutions.

What You’ll Do:

Optimize Revenue Processes & Systems

• Identify operational challenges across the Revenue org and develop scalable solutions that improve efficiency, productivity, and the GTM experience.
• Design, implement, and continuously optimize Revenue processes, workflows, and systems across the customer lifecycle.
• Apply a structured, project-management-oriented approach to understand problems, evaluate solutions, manage implementation, and measure outcomes.
• Partner with Revenue leaders and ICs to understand their needs, gather feedback, test solutions, and ensure initiatives meaningfully improve team performance.
• Look for opportunities to simplify processes, eliminate unnecessary manual work, and design human-in-the-loop AI workflows to improve efficiency for Revenue teams.

Drive Process Automation & AI Enablement

• Identify opportunities to automate repetitive and manual processes using existing technology, integrations, and automation platforms.
• Build and maintain workflows, automations, routing, notifications, and other system-based solutions that improve team productivity.
• Leverage connectors such as Fivetran, Zapier, or similar platforms to connect systems and improve data flow.
• Continuously evaluate opportunities to use AI and emerging technologies to improve Revenue productivity and operational scale.

Own & Optimize the Revenue Technology Stack

• Serve as a subject matter expert and administrator for HubSpot Marketing Hub and Sales Hub.
• Own the creation, maintenance, and optimization of pipelines, workflows, custom views, templates, playbooks, lists, and other HubSpot functionality supporting Revenue initiatives.
• Manage and optimize key Revenue technologies including Aircall, Sakari, Gong, Stripe, Hippo Video, and Guru.
• Ensure systems are configured effectively, adopted appropriately, and integrated into Revenue workflows.
• Stay current on product capabilities and emerging features, identify opportunities to improve our technology stack, and maintain relationships with key technology vendors.

Strengthen Data & Revenue Insights

• Maintain strong data integrity practices across the tools, processes, and automations you own.
• Ensure GTM data is clean, consistently structured, and AI-ready.
• Use data to identify trends, diagnose operational issues, and measure the impact of Revenue initiatives.
• Support analysis related to lead scoring, customer health, pipeline performance, conversion, productivity, and other Revenue performance indicators.
• Translate data and operational insights into actionable recommendations for Revenue teams.

Partner Across Revenue

• Work closely with leaders and ICs across Sales, Marketing, Customer Success, and Enablement to inform your roadmap and prioritize initiatives.
• Partner with the Revenue Enablement Specialist to ensure new tools, processes, and AI-assisted workflows are effectively rolled out, documented, and adopted.
• Engage Revenue team members as partners in testing new processes and tools, and incorporate their feedback into solutions.

Documentation & Operational Excellence

• Create and maintain clear documentation for tools, systems, processes, workflows, and automations.
• Ensure documentation is accessible and easy for Revenue teams to understand and use.
• Partner with Enablement to support training and adoption of new tools and processes.
• Establish repeatable processes that make it easier for teams to understand and consistently use Revenue systems.

What You’ll Bring:

• 4+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Customer Success Operations.
• Hands-on HubSpot administration experience across Marketing Hub and Sales Hub.
• Experience owning, implementing, and optimizing Revenue technology and GTM systems such as CRM, conversation intelligence, sales engagement, communication, customer education, and payment platforms.
• Strong understanding of Revenue processes and how systems, data, and workflows support the broader GTM motion.
• Experience building and optimizing workflows, automations, integrations, and data flows.
• Strong analytical skills and the ability to use data to identify problems, inform decisions, and measure impact.
• Demonstrated experience evaluating or implementing AI-powered GTM tools — not just familiarity, but hands-on work with AI-assisted workflows, automation platforms, or agentic tooling.
• Strong project management skills with the ability to independently drive initiatives from concept through implementation.
• Ability to thrive in a fast-paced, agile, and dynamic environment where priorities can change quickly.
• Strong cross-functional collaboration skills and the ability to work effectively with stakeholders at all levels.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, actionable recommendations.

Who You Are:

• You’re a builder and problem solver who enjoys figuring out how things work and finding better ways to make them work.
• You naturally look for opportunities to simplify, automate, and scale processes and you think critically about where AI creates real leverage versus where humans still need to be in the loop.
• You’re highly detail-oriented and understand that clean, well-structured data is the foundation of effective RevOps.
• You’re comfortable getting deep into systems and technical details while keeping the broader business objective in mind.
• You take ownership and don’t need a playbook to get started.
• You are curious about new technology, including AI and automation, and think critically about where it can create meaningful business value.
• You’re an effective cross-functional partner who understands that successful RevOps solutions start with understanding the people and processes they support.
• You are comfortable operating in a PLG and/or PLS environment and understand how operational processes and systems need to support both self-serve and sales-assisted customer journeys.

Bonus:

• HubSpot certifications, including HubSpot Certified Administrator, HubSpot Marketing Software, or HubSpot Sales Software.
• Experience integrating GTM technologies directly as well as using Zapier or similar integration and automation platforms.
• Experience working in an organization supporting both PLG/self-serve conversion and PLS/sales-assisted conversion models.
• Demonstrated proficiency with tools such as Aircall, Sakari, Gong, Zendesk, Stripe, Hippovideo, Guru, and Asana.
• Experience with AI-enabled Revenue Operations tools and automation.
• Experience working with SaaS metrics such as pipeline conversion, velocity, retention, customer health, and productivity.

Compensation Band: $90k-105k CAD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

About the Team

The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful.

About the Role

As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion.

This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership.

You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query.

Responsibilities

• Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes  and translate the findings into decisions the CS org acts on.
• Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we forecast GRR, NRR, and expansion pipeline. You’re technical enough to wire up the inputs yourself.
• The CS operating cadence. Run the rhythm - business reviews, executive deep dives, leadership offsites - and make sure the right questions get asked with the right data behind them.
• CS systems and tooling. Partner with our systems team on our CS platform and its integrations with Salesforce and our product data. You’ve deployed or deeply operated one of these before and know where the leverage is.
• AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.
• Strategic partnership with Global CS leadership. Act as a true business partner in the room, in the work, jointly owning the outcomes. You’ll also coordinate with peers supporting other functions to make sure the post-sales view connects to the broader GTM picture.

We’re Looking for Someone Who Has

• 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company. Ideally smaller, fast-moving environments where you own outcomes end-to-end.
• Direct experience supporting a Customer Success or Post-Sales organization. You’ve worked alongside CS leadership, understand the mechanics of retention and expansion, and have driven measurable impact on GRR, NRR, or churn.
• Hands-on with a CS platform. You’ve deployed, administered, or deeply operated a CSP. You understand health scoring, playbooks, and lifecycle workflows.
• Strong technical and analytical instincts. You write your own SQL, build your own models, and work directly with operational data.
• Enterprise product experience. You’ve worked on a product sold to Enterprise customers.
• Structured thinking and commercial judgment. Your work is rigorous, your priorities are clear, and you build for impact.
• Exceptional communication. You can move from a SQL query to an exec-level recommendation in the same hour.
• Genuine, daily AI fluency. You’ve built skills, agents, or automated workflows that others use.

#LI-Hybrid

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning...

Job Summary and Purpose: The Senior Operations Specialist leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency and effectiveness of the delivery...

Job Summary and Purpose: The Senior Operations Specialist leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency and effectiveness of the delivery...

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning...