WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

The Role

DEPT® is seeking a hybrid Technical Product & Program Manager (TPM) to drive the day-to-day execution of a high-velocity AI-enablement engineering partnership program for a premier global enterprise client. In this role, you will operate at the intersection of product strategy and agile delivery, bridging the gap between localized business stakeholders and a dedicated team of embedded engineers.

You will act as the shared strategic lead across two distinct enterprise business units, directly managing the project workflow for a pod of Forward Deployed Engineers (FDE). Partnering closely with the overarching Group Director, Program Management and the Senior Engineering Lead, you will translate raw marketer ideation and low-code prototypes into strict technical sprints, unblock development queues, and actively manage the day-to-day workflow within the client’s proprietary task and issue-tracking ecosystems.

What you’ll do

Product translation & requirements gathering

• Translate the vision: Partner directly with marketing and business stakeholders to evaluate their custom AI concepts and “vibe-coded” prototypes. Translate these functional mockups into rigorous, actionable technical requirements and user stories for your engineering pod.
• Help define the MVP: Act as the product owner for your specific business units, helping stakeholders prioritize features, define and document business logic, and help determine what is required for a rapid prototype versus a full production build.

Agile execution & workflow management

• Run your program engine: Own the day-to-day sprint management and task execution for your dedicated pod of embedded engineers.
• Master the internal ecosystem: Actively manage and maintain project momentum within the client’s complex, proprietary enterprise task-flow and bug-tracking systems. You will ensure every ticket is properly routed, dependencies are logged, and code-review queues are unblocked.
• Clear the path: Proactively identify and help resolve technical dependencies - such as complex infrastructure permissions, environment setups, and data access approvals - before they slow down engineering velocity.

Cross-pollination & delivery

• Bridge the business units: Serve as a shared resource across two distinct enterprise verticals. You will build deep subject matter expertise in both areas and proactively cross-pollinate technical learnings, ensuring that a breakthrough in one unit is leveraged by the other.
• Ensure SLA compliance: Track and enforce service level agreements (SLAs) for different technical tracks, ensuring your engineering pod delivers rapid prototypes and safe testing environments on time and on budget.
• Maintain architectural alignment: Work closely with the central technical governance team to ensure all localized builds meet strict enterprise architecture, data privacy, and security standards.

What you’ll bring

• Hybrid expertise: 5+ years of experience acting as a Technical Program Manager, Technical Product Manager, or Agile Scrum Master - ideally blending the strategic “why” of product management with the executional “how” of program delivery.
• System navigation: Deep experience operating within complex, proprietary enterprise ticketing, task, and bug-tracking systems (e.g., Jira, Azure DevOps, or proprietary big-tech internal equivalents).
• Technical fluency: A strong understanding of modern web application architecture, API integrations, cloud environments, and emerging AI/LLM capabilities. You do not need to write code, but you must be able to hold your own in deep technical architectural discussions with senior engineers.
• Cross-functional agility: Proven ability to manage competing priorities across multiple distinct business units simultaneously, seamlessly context-switching between different stakeholder needs.
• Unblocker and helper mentality: A relentless, proactive approach to identifying bottlenecks - whether they are bureaucratic approval queues or technical dependencies - and actively clearing the path for your developers.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range

$96,200—$135,000 USD

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations.  You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future.  The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.

What you’ll do (Responsibilities)

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally)  delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

What you’ll need to thrive (Requirements)

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
• Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
• Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

What will help you stand out (Non-essential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$93,000—$149,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$81,000—$130,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$73,000—$117,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)
• Preferred qualifications
  • Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
  • Background in enablement, L&D, or change management in a technology environment
  • Experience in an internal AI or enterprise AI adoption role
  • Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
  • Background in product operations, business operations, or technical program management.
  • Working knowledge of AI governance or Responsible AI principles.

#LI-Onsite #LI-LB1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Company Description

TrueTandem’s mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.

This position requires exceptional leadership, stakeholder engagement, and federal program delivery experience. You will guide cross-functional teams through project initiation, requirements development, architecture planning, Agile delivery, testing, security compliance, deployment, training, and transition to operations.

The Project manager will serve as the primary delivery lead across program management, client engagement, and solution execution, overseeing contractual deliverables, Agile teams, EPLC governance activities, SA&A support, and ATO readiness while managing scope, schedule, budget, risks, and stakeholder expectations.

Role and Responsibilities:

• Leads the planning, execution, and successful delivery of the CWHSP Miners’ Health Portal program, ensuring alignment with contract requirements, mission objectives, and stakeholder expectations.
• Manages program scope, schedule, budget, resources, risks, and dependencies across all phases of the software development lifecycle, from initiation through deployment and closeout.
• Serves as the primary point of contact for CDC and NIOSH stakeholders, facilitating governance reviews, status reporting, executive briefings, and customer engagement activities.
• Drives Agile delivery efforts by leading cross-functional teams of business analysts, architects, developers, testers, security specialists, and trainers to deliver high-quality solutions
• Ensures compliance with federal security, privacy, accessibility, and governance requirements, including FISMA, FedRAMP, NIST, Section 508, EPLC, and Authority to Operate (ATO) activities.
• Develops and maintains program management artifacts, monitors performance metrics, and oversees knowledge transfer, training, and operational readiness activities to support long-term program success

Required Skills

• 8+ years of project management experience supporting Federal Government IT projects.
• 5+ years of experience delivering software development, application modernization, or digital transformation projects.
• Demonstrated experience managing Agile software development projects using Scrum, Kanban, or hybrid methodologies.
• Experience supporting Microsoft-based solutions, including Azure, Power Platform, Dynamics 365, or comparable enterprise technologies.
• Strong understanding of FISMA, FedRAMP, NIST, and Authority to Operate (ATO) processes.
• Proven ability to manage project scope, schedule, budget, risks, and stakeholder communications.
• PMP Certification required
• Bachelor’s Degree
• US Citizen and active Public Trust clearance

Preferred Skills

• Experience supporting CDC, NIOSH, HHS, or other Federal Government agencies.
• Experience managing projects involving citizen-facing portals, case management solutions, or healthcare/public health systems.
• Experience supporting HHS Enterprise Performance Life Cycle (EPLC) processes.
• Agile certification (Scrum Master, PMI-ACP, SAFe, or equivalent).

Additional Information

TrueTandem is an equal opportunity employer, committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

The Role

DEPT® is seeking a hybrid Technical Product & Program Manager (TPM) to drive the day-to-day execution of a high-velocity AI-enablement engineering partnership program for a premier global enterprise client. In this role, you will operate at the intersection of product strategy and agile delivery, bridging the gap between localized business stakeholders and a dedicated team of embedded engineers.

You will act as the shared strategic lead across two distinct enterprise business units, directly managing the project workflow for a pod of Forward Deployed Engineers (FDE). Partnering closely with the overarching Group Director, Program Management and the Senior Engineering Lead, you will translate raw marketer ideation and low-code prototypes into strict technical sprints, unblock development queues, and actively manage the day-to-day workflow within the client’s proprietary task and issue-tracking ecosystems.

What you’ll do

Product translation & requirements gathering

• Translate the vision: Partner directly with marketing and business stakeholders to evaluate their custom AI concepts and “vibe-coded” prototypes. Translate these functional mockups into rigorous, actionable technical requirements and user stories for your engineering pod.
• Help define the MVP: Act as the product owner for your specific business units, helping stakeholders prioritize features, define and document business logic, and help determine what is required for a rapid prototype versus a full production build.

Agile execution & workflow management

• Run your program engine: Own the day-to-day sprint management and task execution for your dedicated pod of embedded engineers.
• Master the internal ecosystem: Actively manage and maintain project momentum within the client’s complex, proprietary enterprise task-flow and bug-tracking systems. You will ensure every ticket is properly routed, dependencies are logged, and code-review queues are unblocked.
• Clear the path: Proactively identify and help resolve technical dependencies - such as complex infrastructure permissions, environment setups, and data access approvals - before they slow down engineering velocity.

Cross-pollination & delivery

• Bridge the business units: Serve as a shared resource across two distinct enterprise verticals. You will build deep subject matter expertise in both areas and proactively cross-pollinate technical learnings, ensuring that a breakthrough in one unit is leveraged by the other.
• Ensure SLA compliance: Track and enforce service level agreements (SLAs) for different technical tracks, ensuring your engineering pod delivers rapid prototypes and safe testing environments on time and on budget.
• Maintain architectural alignment: Work closely with the central technical governance team to ensure all localized builds meet strict enterprise architecture, data privacy, and security standards.

What you’ll bring

• Hybrid expertise: 5+ years of experience acting as a Technical Program Manager, Technical Product Manager, or Agile Scrum Master - ideally blending the strategic “why” of product management with the executional “how” of program delivery.
• System navigation: Deep experience operating within complex, proprietary enterprise ticketing, task, and bug-tracking systems (e.g., Jira, Azure DevOps, or proprietary big-tech internal equivalents).
• Technical fluency: A strong understanding of modern web application architecture, API integrations, cloud environments, and emerging AI/LLM capabilities. You do not need to write code, but you must be able to hold your own in deep technical architectural discussions with senior engineers.
• Cross-functional agility: Proven ability to manage competing priorities across multiple distinct business units simultaneously, seamlessly context-switching between different stakeholder needs.
• Unblocker and helper mentality: A relentless, proactive approach to identifying bottlenecks - whether they are bureaucratic approval queues or technical dependencies - and actively clearing the path for your developers.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range

$96,200—$135,000 USD

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations.  You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future.  The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.

What you’ll do (Responsibilities)

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally)  delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

What you’ll need to thrive (Requirements)

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
• Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
• Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

What will help you stand out (Non-essential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$93,000—$149,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$81,000—$130,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$73,000—$117,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)
• Preferred qualifications
  • Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
  • Background in enablement, L&D, or change management in a technology environment
  • Experience in an internal AI or enterprise AI adoption role
  • Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
  • Background in product operations, business operations, or technical program management.
  • Working knowledge of AI governance or Responsible AI principles.

#LI-Onsite #LI-LB1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Headquarters: Remote - Colombia

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Delivery Project Manager (L3).

About the job

This position is needed to drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.

As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with Enterprise Technology and being the voice of Global Operations, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts. 

Responsibilities

In this role, you’ll:

• Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.
• Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance,to ensure project scalability and total operational readiness.
• Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
• Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
• Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
• Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
• Technical Literacy: Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
• Execution Skills: Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.
• Tooling Proficiency: Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.

Desired:

• Operational Context: Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance.
• PMP, or another program management certification

Location 

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-project-manager-3

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

Responsibilities:

• Effectively lead and motivate client technical teams providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms - from streaming, to data lakes, to analytics, and beyond across a progressively evolving technical stack.
• Maintain knowledge of current modern data technology in order to guide and mentor and collaborate with team members to articulate best practices and improvements to customers on how to best leverage their modern data platform.
• Collaborate with the technical teams to build Epics, Stories, and Tasks in order to mature and improve our customer’s data platform.  Delegate to and coach Architects and Engineers and ensure successful and timely delivery of these Epics.
• Provide Delivery Leadership for multiple customer accounts simultaneously, consistently deliver quality client services by driving high-quality work products within expected timeframes and on budget, ultimately responsible for the overall success of those accounts.
• Develop strong relationships with sponsors and stakeholders, keep them informed of progress and expected outcomes, host leadership discussions, and explore and identify new opportunities to bring value to our customers.
• Ensure the team is trained and prepared to deliver, process documentation is provided and accurate, internal and external communication is being properly handled.
• Maintain proper staffing levels and properly balance delivery between US and India team members to ensure successful handoffs and continuous delivery.
• Actively involved in major incident response to ensure proper communication, escalation, staffing, and cover any gaps.
• Deliver feedback and make improvements to our overall service to benefit all existing and future customers through process improvement, knowledge sharing, and creating accelerators.
• Be an ambassador of company core values and drive initiatives to constantly build upon and improve culture of accountability and responsibility within the delivery teams.

Qualifications:

• At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management.
• Passion and curiosity for learning new technologies and skills.
• Knowledge of technology trends and ability to use current technological trends to build a business strategy.
• Experience with either Amazon Web Services (AWS) or Microsoft Azure
• Technical knowledge deploying and managing some of the following cloud / data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks.
• Passion for leading a technical operations team through multiple large or complex projects and mentoring team members.
• Experience scoping activities on large scale, complex technology infrastructure projects.
• Experience owning Incident and Escalation processes, ensuring coordination and effective communication during major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation.
• Previous experience working directly with global customers and business partners.
• Confidence, excellent communication skills, and customer relationship management skills for guiding discussions with customer stakeholders at the director and VP level through face-to-face interactions, written communication, and formal presentations.
• Experience coordinating with the technical teams managing IT infrastructure services or Modern Data Platforms for multiple customers of various sizes.
• Strong leadership skills.
• Professional track record of creating, challenging, and improving processes and procedures.
• Highly organized.
• Strategic thinker.
• Problem-solver.
• Flexibility in working across timezones as needed.
• Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions
• Bachelor’s degree in Computer Science or a related field (preferred but not required; we value real-world experience).

Why phData? We Offer:

• Remote-First Workplace
• Medical Insurance for Self & Family
• Medical Insurance for Parents
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• Continuous learning and growth opportunities to enhance your skills and expertise
• Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Position Summary

The Deputy Director/Chief of Staff serves as the operational and strategic backbone of the Transformational Classroom and Teacher Development Working Group–a small team responsible for an ambitious portfolio of initiatives to evolve and spread the impact of our learning about transformational classrooms and teacher development.

This “force-multiplier” role enables senior leaders and cross-functional teams to focus on high-impact work by driving execution, strengthening collaboration, improving communication, and ensuring that ambitious global initiatives move from vision to implementation.  The person in this role may support efforts including:

• Multiple virtual courses and workshops on topics ranging from Teaching As Collective Leadership to teacher development
• A new credentialing system for transformational teaching and learning
• Global “learning loops” in which people in all roles in education from around the world come together to learn from exemplary case studies
• Special initiatives to catalyze interrogations of the purpose of education in the United States and the United Kingdom, to spread student leadership development initiatives across and beyond our network, and to accelerate progress toward AI-enabled tools for measuring growth in purpose, wellbeing, connectedness, awareness, agency and expertise
• Evolving and updating resources (including the AI Chatbot) related to our Teaching as Collective Leadership model
• Storytelling to amplify the voices and perspectives of students and teachers who are reimagining teaching and learning in pursuit of students’ collective leadership to shape a better future

The ideal candidate is someone who has been a transformational teacher, is familiar with Teaching as Collective Leadership, and is an excellent project and people coordinator, relationship builder, design-thinker, and communicator/writer.  The role requires a vision-oriented, flexible, collective leader who is willing to take on a wide range of responsibilities ranging from administrative to strategic.

LIKELY RESPONSIBILITIES

Team Coordination & Operations

The person in this role will create the conditions for a highly effective and joyful team by:

• Designing and improving team operating rhythms, meeting structures, and communication practices
• Manage calendars, workstreams, and shared priorities across the working group
• Preparing agendas, briefing materials, and follow-up actions for circle/working group meetings
• Establish systems for project tracking, documentation, and knowledge management
• Improve operational processes to increase efficiency reducing administrative burden
• Track priorities and ensuring follow-through across working group commitments
• Draft communications, reports, presentations, and proposals
• Anticipate working group needs and proactively resolve operational challenges
• Help cultivate a collaborative, reflective, and learning-oriented team culture by:
• Facilitating team check ins and reflection sessions
• Creating opportunities for shared learning and continuous improvement
• Celebrating milestones, recognizing contributions, and strengthening team engagement
• Modeling collaborative leadership and fostering trust across diverse perspectives

Force-Multiplying Working Group Members and Their Projects

The ideal candidate in this role will provide wide-ranging support to other members of the team through:

• Writing, designing and editing high-quality communications for internal and external audiences
• Interviewing, researching, note-taking and synthesizing
• Project planning and tracking across multiple workstreams and projects
• Translating complex educational concepts into clear, engaging, and actionable messaging

Cross-Network Collaboration & Relationship Management

The person in this role will strengthen collaboration across a diverse global org/network by:

• Developing and maintaining strong working relationships with key partners across our organization and network
• Coordinating communication across multiple teams, geographies, and time zones
• Facilitating cross-functional working sessions and collaborative problem-solving
• Supporting culturally responsive collaboration and inclusive decision-making
• Identifying opportunities to connect people, projects, and ideas across the global org and broader network

Project Leadership & Execution

The person in this role will lead or co-lead a small number of critical cross-functional initiatives related to working group’s priorities listed above, for which responsibilities could include

• Developing project plans and implementation strategies
• Managing budgets, timelines, deliverables, and resource allocation
• Coordinating contributors across regions and functions
• Tracking deliverables and ensuring accountability
• Managing project documentation and reporting
• Facilitating effective project governance and decision-making

OUTCOMES

Because of this person’s efforts, members of this working group will work seamlessly together, maximizing their individual and connective impact.   With this person’s help, this working group will more quickly, effectively and joyfully accelerate a global shift across and beyond the Teach For All network toward teaching and learning that develops students holistically so they can shape a better future.

KEY SKILLS REQUIRED FOR THIS ROLE

The role will require:

• Excellent operational management:

  • Strong organizational skills and exceptional attention to detail
  • Experience designing and improving operational systems
  • Ability to establish accountability without direct authority

• Exceptional team- and project-management skills to help ensure we are making progress toward our deadlines and goals on all of these ambitious priorities:

  • Exceptional ability to manage multiple complex initiatives simultaneously
  • Strong planning, prioritization, and execution skills
  • Experience coordinating large, cross-functional projects
  • Ability to manage ambiguity while maintaining momentum

• Capacity for complex strategic thinking and planning:

  • Ability to connect day-to-day execution with long-term organizational goals
  • Strong systems thinking and problem-solving skills
  • Comfort balancing strategic and operational responsibilities

• Strong communication skills with the ability to clearly and simply distill and convey complex ideas into actionable guidance for a diverse audience

  • Outstanding written communication and editing skills
  • Ability to distill complex ideas into clear, actionable messages
  • Excellent presentation and facilitation skills
  • Strong executive communication capabilities

• Proven ability to work in partnership with a diverse range of stakeholders across multiple dynamics of cultural difference

• Comfort with a wide range of projects (from administrative to innovative, from small to large, from individual to collective, from internal to external)

• Curiosity and commitment to continuous learning

• Thrives in fast-paced,  highly iterative and evolving environments

• Able to manage changing priorities with resilience and flexibility

• Flexibility

Verbal and written fluency in Spanish, French, Arabic or Mandarin (in addition to English) is not necessary but would be valuable in this role.

What Teach For All Offers

• Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization’s progress
• Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
• Comprehensive benefits package designed for your well-being and work-life needs
• Generous time off and flexible work arrangements
• And much more!

Application Instructions

If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!

The application deadline is 1 September 2026. Interested candidates are therefore encouraged to submit their applications as early as possible.

Work Authorization

This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.

Compensation

Salary for this position is competitive and dependent on country of hire and prior work experience and includes a comprehensive benefits package.

Travel and Hours

Travel expected, up to 10%. Travel will be primarily within the region for Team Retreats. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.

About Teach For All

Teach For All is a global network of over 60 independents, locally led organizations and a global organization united by a commitment to developing collective leadership to ensure all children can fulfill their potential. Each network partner recruits and develops promising leaders to teach in their nations’ under-resourced schools and communities and, with this foundation, to work with others, inside and outside of education, towards a world where all children have the education, support, and opportunity to shape a better future. Teach For All’s global organization works to increase the network’s impact by supporting the development of new organizations; fostering network connectivity and learning; providing coaching and consulting; and enabling access to global resources for the benefit of the network.

About the Team OpenAI builds powerful AI systems like ChatGPT, the OpenAI API, and enterprise products that serve millions of users across the globe. As we scale, securing our infrastructure,...

About Invisible

Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most.

Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere.

Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets.

Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology.

About The Role

The Senior Enterprise Solutions Manager is a key operational leader driving our most complex and high-stakes enterprise delivery. Moving beyond standard process management, this role operates at the intersection of strategic problem-solving, technical project management, and high-velocity operations. We are looking for an exceptional, high-rigor operator who can take deeply ambiguous enterprise challenges, structure them, and lead cross-functional execution to deliver scalable AI solutions.

You will own the end-to-end operational delivery of our most strategic, multi-faceted enterprise engagements, serving as the critical link between our commercial team, executive clients, and internal engineering teams. Operating with the analytical rigor and structuring capability of a top-tier Engagement Manager or Tech BizOps Leader, you will partner directly with technical leadership to build 0-to-1 operational processes and ensure world-class delivery. Furthermore, you will serve as a multiplier for the team, mentoring other Enterprise Solutions Managers and advising senior client leadership.

What You’ll Do

• Executive Commercial & Engineering Alignment: Act as the critical bridge between go-to-market and delivery on marquee accounts. Partner with the commercial team to deeply understand complex client requirements and business objectives, working in lockstep with engineering to deliver the execution.
• “Two-in-a-Box” Strategic Partnership: Partner directly with the account’s Technical Lead to drive outcomes on our most complex, highest-value engagements. While they own the technical architecture and solution design, you act as their operational counterpart to ensure flawless execution, resource alignment, and risk mitigation.
• Lead Complex Enterprise Delivery & Technical Ceremonies: Own the end-to-end operational execution of massive enterprise AI deployments across multiple concurrent workstreams. Oversee and optimize agile technical delivery ceremonies (e.g., cross-functional stand-ups, sprint planning, complex Jira backlog grooming) to ensure engineering execution maps precisely to commercial objectives.
• Strategic Client Advisory: Participate, support and if required, lead requirement scoping and key strategic meetings alongside account and tech leadership. Act as a trusted advisor to senior client stakeholders (VP and C-Suite), moving beyond standard status updates to provide actionable, data-driven insights on engagement progress and operational ROI.
• Act as the Operational Backbone: Take highly ambiguous client problems and structure them into clear, actionable delivery frameworks. Design, implement, and scale 0-to-1 operational processes for new, bespoke use cases.
• Quantitative Problem Solving & Strategic Business Cases: Build highly rigorous, assumption-driven, and fact-based business cases to drive executive-level decision-making. Establish real-time analytics, define KPIs, and lead continuous performance analysis to ensure exceptional quality and workflow optimization at scale.
• Mentorship & Team Leadership: Serve as a coach and mentor to other Enterprise Solutions Managers. Guide and upskill operational staff and internal delivery teams, fostering a culture of rigorous problem-solving, extreme ownership, and operational excellence.

What We Need

• The Profile (5–8+ Years Experience): High-rigor analytical and operational leadership experience from top-tier management consulting (e.g., MBB Engagement Manager, Big 4 Manager/Senior Manager) or a high-growth tech environment (e.g., Senior BizOps, Strategy & Operations, or Strategic Delivery).
• Executive Client-Facing Excellence: Strong executive presence and a proven ability to lead complex, multi-stakeholder enterprise accounts, directly advising and influencing C-level and VP-level leadership.
• Mentorship & Capacity Building: Demonstrated experience mentoring junior team members, upskilling operational talent, and building high-performing delivery teams.
• Zero-to-One Operations at Scale: Proven track record of building complex operations, delivery frameworks, and scalable processes from scratch for multi-million dollar enterprise programs.
• Cross-Functional Execution: Demonstrated experience gathering requirements from commercial or go-to-market teams and working tightly alongside technical leadership and engineers to execute on software, automation, or AI solutions.
• Deep Project Management: Exceptional ability to break down massive, highly ambiguous projects into actionable workstreams and execute them with relentless precision.
• Mindset: Strong bias toward action, absolute ownership mentality, and the ability to thrive in a fast-paced, highly ambiguous environment.

Salary Range

$176,000—$207,000 USD

*Offers will also include bonus + equity

You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living.

Bonuses and equity are included in all offers. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It’s Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.

_AI Interviewing Guidelines:_

Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we’ve outlined expectations for using it ethically throughout your interview journey._ _Click here to learn more about how we use AI and our guidelines for candidates.

Accessibility Statement:We are committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to participate in the application or interview process, please submit your request using our accommodation request form. A member of our team will follow up to support your request.__Here is the link the google form: https://docs.google.com/forms/d/e/1FAIpQLScqsu0PCQ0m0lwt-VFeXovNbZxWk0jogv8QI_ciGqZsIbSBjQ/viewform?usp=sharing&ouid=102356854798492362557

Equal Opportunity Statement: We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.

At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

We’re seeking a Commercial Partnerships & Operations Director to shape and drive key commercial initiatives and strategic partnerships. Reporting to the VP of Commercial Innovations & Partnerships, you’ll partner closely with CPH leadership, owning a portfolio of high-impact initiatives and external partnerships.

This role is a senior individual contributor who is a highly organized, analytical, and execution-focused operator who can move fluidly between the details of execution and the strategic context, bringing forward recommendations and insights that shape leadership decisions. You’ll lead cross-functional programs, keep priorities on track, align stakeholders, manage external relationships, and deliver the insights and materials needed to support strategic decisions and accelerate Counterpart Health’s growth and execution capabilities.

As a Commercial Partnerships & Operations Director, you will:

• Lead high-priority commercial initiatives: Own the execution of high priority cross-functional programs by defining project plans, tracking milestones, mitigating risks, resolving dependencies, and ensuring timely delivery of strategic outcomes.
• Drive cross-functional execution: Lead efforts across Commercial, Product, Engineering, Clinical, Operations, Legal, and external partners to align stakeholders, maintain momentum, and deliver on commitments.
• Manage strategic partnerships: Own key external partnerships by establishing governance, aligning strategic objectives, driving executive engagement, resolving risks, and ensuring successful execution throughout the partnership lifecycle.
• Deliver business insights: Develop and lead analytical models, dashboards, and performance trackers to monitor results, generate insights, and inform commercial decision-making.
• Prepare executive communications: Develop executive-level presentations, reports, and recommendations that frame strategic options, clarify tradeoffs, and guide decisions by leadership and external partners.
• Strengthen program execution: Translate enterprise commercial priorities into actionable plans with defined owners, timelines, deliverables, and accountability while proactively identifying and resolving execution risks.
• Enhance operational effectiveness: Design and implement scalable processes, tools, templates, and reporting mechanisms that improve coordination, visibility, and execution across the Commercial Innovations & Partnerships team.
• Serve as a trusted operator: Serve as a trusted commercial advisor by anticipating enterprise risks, challenging assumptions, recommending solutions, and maintaining alignment across multiple high-stakes initiatives.

Success in this Role Looks Like:

• In the first 90 days: Build a strong understanding of CPH’s commercial strategy, products, partnerships, and operating model. Establish relationships across internal teams and external partners. Take ownership of key initiatives and establish greater strategic clarity, accountability, visibility, and execution discipline.
• In the first 6 months: Independently own a portfolio of commercial initiatives and strategic partnership workstreams. Implement effective project management processes and reporting frameworks.Deliver high-quality analyses and recommendations that influence executive decision-making and drive progress.
• At the end of your first year: Become a trusted execution partner to the VP of Commercial Innovations & Partnerships and the CPH leadership team. Successfully lead multiple complex initiatives from planning through execution.Strengthen partnership performance, enhance cross-functional execution, and scale the Commercial Innovations & Partnerships function.

You should get in touch if:

• 6–10 years of experience in healthcare consulting, a healthcare technology company, or a similar execution-focused role in a high-growth healthcare organization.
• Strong preference for candidates with experience in Medicare, Medicare Advantage, value-based care, payer-provider dynamics, healthcare operations, and roles such as business operations, program management, partnerships, or cross-functional execution.
• Proven ability to manage complex, cross-functional initiatives involving multiple stakeholders and competing priorities; experience in a Project Management Office (PMO) or dedicated program management role is a plus.
• Exceptional organizational and project management skills, with a track record of bringing structure, accountability, and execution to complex initiatives.
• Experience managing external partner or customer relationships, including coordinating meetings, driving follow-ups, and ensuring successful execution.
• Strong analytical skills with advanced proficiency in AI tools, Excel, and Google Sheets, including experience building financial models, dashboards, trackers, and other reporting tools.
• Excellent written and visual communication skills, with the ability to create executive-ready presentations and synthesize complex information into clear, actionable insights.
• Strong knowledge of Medicare and Medicare Advantage, value-based care, healthcare operations, and payer-provider dynamics.
• Ability to thrive in fast-paced environments, manage multiple priorities, and adapt to changing business needs while maintaining a high standard of quality.
• Demonstrated ability to influence and drive results through strong organization, collaboration, communication, and execution rather than formal authority.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians’ workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

A reasonable estimate of the base salary range for this role is:

$150,000—$195,000 USD

About Invisible

Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most.

Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere.

Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets.

Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology.

About The Role

The Senior Enterprise Solutions Manager is a key operational leader driving our most complex and high-stakes enterprise delivery. Moving beyond standard process management, this role operates at the intersection of strategic problem-solving, technical project management, and high-velocity operations. We are looking for an exceptional, high-rigor operator who can take deeply ambiguous enterprise challenges, structure them, and lead cross-functional execution to deliver scalable AI solutions.

You will own the end-to-end operational delivery of our most strategic, multi-faceted enterprise engagements, serving as the critical link between our commercial team, executive clients, and internal engineering teams. Operating with the analytical rigor and structuring capability of a top-tier Engagement Manager or Tech BizOps Leader, you will partner directly with technical leadership to build 0-to-1 operational processes and ensure world-class delivery. Furthermore, you will serve as a multiplier for the team, mentoring other Enterprise Solutions Managers and advising senior client leadership.

What You’ll Do

• Executive Commercial & Engineering Alignment: Act as the critical bridge between go-to-market and delivery on marquee accounts. Partner with the commercial team to deeply understand complex client requirements and business objectives, working in lockstep with engineering to deliver the execution.
• “Two-in-a-Box” Strategic Partnership: Partner directly with the account’s Technical Lead to drive outcomes on our most complex, highest-value engagements. While they own the technical architecture and solution design, you act as their operational counterpart to ensure flawless execution, resource alignment, and risk mitigation.
• Lead Complex Enterprise Delivery & Technical Ceremonies: Own the end-to-end operational execution of massive enterprise AI deployments across multiple concurrent workstreams. Oversee and optimize agile technical delivery ceremonies (e.g., cross-functional stand-ups, sprint planning, complex Jira backlog grooming) to ensure engineering execution maps precisely to commercial objectives.
• Strategic Client Advisory: Participate, support and if required, lead requirement scoping and key strategic meetings alongside account and tech leadership. Act as a trusted advisor to senior client stakeholders (VP and C-Suite), moving beyond standard status updates to provide actionable, data-driven insights on engagement progress and operational ROI.
• Act as the Operational Backbone: Take highly ambiguous client problems and structure them into clear, actionable delivery frameworks. Design, implement, and scale 0-to-1 operational processes for new, bespoke use cases.
• Quantitative Problem Solving & Strategic Business Cases: Build highly rigorous, assumption-driven, and fact-based business cases to drive executive-level decision-making. Establish real-time analytics, define KPIs, and lead continuous performance analysis to ensure exceptional quality and workflow optimization at scale.
• Mentorship & Team Leadership: Serve as a coach and mentor to other Enterprise Solutions Managers. Guide and upskill operational staff and internal delivery teams, fostering a culture of rigorous problem-solving, extreme ownership, and operational excellence.

What We Need

• The Profile (5–8+ Years Experience): High-rigor analytical and operational leadership experience from top-tier management consulting (e.g., MBB Engagement Manager, Big 4 Manager/Senior Manager) or a high-growth tech environment (e.g., Senior BizOps, Strategy & Operations, or Strategic Delivery).
• Executive Client-Facing Excellence: Strong executive presence and a proven ability to lead complex, multi-stakeholder enterprise accounts, directly advising and influencing C-level and VP-level leadership.
• Mentorship & Capacity Building: Demonstrated experience mentoring junior team members, upskilling operational talent, and building high-performing delivery teams.
• Zero-to-One Operations at Scale: Proven track record of building complex operations, delivery frameworks, and scalable processes from scratch for multi-million dollar enterprise programs.
• Cross-Functional Execution: Demonstrated experience gathering requirements from commercial or go-to-market teams and working tightly alongside technical leadership and engineers to execute on software, automation, or AI solutions.
• Deep Project Management: Exceptional ability to break down massive, highly ambiguous projects into actionable workstreams and execute them with relentless precision.
• Mindset: Strong bias toward action, absolute ownership mentality, and the ability to thrive in a fast-paced, highly ambiguous environment.

Salary Range

$176,000—$207,000 USD

*Offers will also include bonus + equity

You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living.

Bonuses and equity are included in all offers. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It’s Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.

_AI Interviewing Guidelines:_

Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we’ve outlined expectations for using it ethically throughout your interview journey._ _Click here to learn more about how we use AI and our guidelines for candidates.

Accessibility Statement:We are committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to participate in the application or interview process, please submit your request using our accommodation request form. A member of our team will follow up to support your request.__Here is the link the google form: https://docs.google.com/forms/d/e/1FAIpQLScqsu0PCQ0m0lwt-VFeXovNbZxWk0jogv8QI_ciGqZsIbSBjQ/viewform?usp=sharing&ouid=102356854798492362557

Equal Opportunity Statement: We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.

This role is contingent upon a contract award. ICF is seeking an experienced Program Manager / Task Order Lead to lead delivery of a complex federal technology and data services program.

Job Title: Hybrid Collateral Project Manager

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Job Description

Job Title: Hybrid Collateral Project Manager

Location: India

Job Description: Hybrid Collateral Project Manager & Business Analyst

Exp - 12 -25 yrs

Role Overview

We are seeking an experienced Project Manager and Business Analyst with a strong background in Treasury, Liquidity Risk management, and product expertise in Collateral Loans and Securities. The ideal candidate will have demonstrable experience in IT integration projects, be adept at planning and tracking delivery, and possess a solid understanding of Agile methodologies.

This role requires running working groups, ensuring effective communication across stakeholders, and presenting complex information to senior management. The role also requires strong Business Analysis capability: eliciting and documenting requirements, mapping end-to-end processes, defining target operating models, and translating business needs into clear deliverables for technology and change teams. Experience with Non-Financial Risk (NFR) and controls is essential.

Key Responsibilities

Project Management (PM)

● Lead and manage end-to-end project delivery for Treasury and Collateral product initiatives, ensuring alignment with business objectives and regulatory requirements.

● Develop detailed project plans, track progress, manage risks, and ensure timely delivery of milestones.

● Facilitate working groups, driving collaboration between business, technology, and control functions.

● Apply Agile principles to project execution, fostering iterative development and continuous improvement.

● Integrate IT solutions with existing Treasury and Collateral systems, ensuring seamless transition and minimal disruption.

● Monitor and report on project status, escalating issues and proposing solutions as necessary.

Business Analysis (BA)

● Partner with business and technology stakeholders to elicit, analyse, validate, and document requirements (business, functional, non-functional).

● Produce high-quality BA artefacts, e.g. BRDs/FRDs, user stories, epics, acceptance criteria, process maps, data mappings, business rules, and interface requirements.

● Conduct as-is/to-be process analysis, identify gaps, and propose pragmatic solutions aligned to strategic direction.

● Support design workshops and working sessions to drive clarity on scope, assumptions, dependencies, and outcomes.

● Translate complex Treasury/Collateral product needs into deliverables that engineers, testers, and operations teams can execute against.

● Support UAT planning and execution: define test scenarios, coordinate defect triage, and ensure business sign-off aligns to documented acceptance criteria.

● Contribute to implementation readiness (operating model impacts, cutover approach, training/support needs, and post-go-live controls).

Governance, Controls & Stakeholder Management

● Prepare high-quality papers and presentations for senior management, distilling complex topics into actionable insights.

● Communicate effectively with technical and non-technical stakeholders, adapting style and content as required.

● Ensure robust NFR and control frameworks are embedded throughout the project lifecycle, including traceability from requirements through to testing and implementation.

● Support risk and issue management, ensuring impacts are understood and mitigations are agreed with relevant stakeholders.

Required Skills & Experience

● Proven experience in Treasury, Liquidity Risk, and Collateral Loans/Securities products.

● Strong track record of IT integration within financial services.

● Advanced project management skills, including planning, tracking, RAID management, and delivery governance.

● Demonstrated Business Analysis experience, including: Requirements elicitation and documentation (functional and non-functional) Process mapping (BPMN or equivalent), gap analysis, and solution options Agile delivery artefacts (epics, user stories, acceptance criteria) and backlog management UAT support, defect triage, and business sign-off Stakeholder management across Front Office, Risk, Operations, Technology, and Control functions

● Deep understanding of Agile methodologies and practical application in delivery environments.

● Excellent written and verbal communication skills; able to write papers and deliver presentations to senior audiences.

● Experience running cross-functional working groups.

● Knowledge of NFR and controls, with ability to implement and monitor risk frameworks.

● Highly effective communicator, able to influence and engage at all levels.

We are looking for an Engineering Manager to lead the engineering execution of a product pod. This role is the technical counterpart to the pod owner (product owner), responsible for ensuring features are delivered with high quality, sound technical decisions, and predictable timelines.

You will bridge product and engineering by reviewing requirements, guiding technical decisions, driving engineering best practices, and ensuring the team delivers scalable, maintainable software. This role replaces the traditional Project Manager within the pod.

A pod is a small, cross-functional team with end-to-end ownership of a specific business domain or product area. It is accountable for delivering outcomes, making decisions, and continuously improving its domain. Consider, the pod owner to be the CEO of the pod and you, the engineering manage will be the CTO of the pod.

Key Responsibilities

• Own engineering delivery, planning, estimation, and execution for the product pod.
• Partner with the pod owner to review PRDs, identify gaps, edge cases, and technical risks before development begins.
• Lead technical discussions, challenge assumptions, and validate implementation approaches.
• Drive predictable delivery while balancing speed, quality, and technical debt.
• Enforce engineering best practices, including code reviews, testing, documentation, observability, security, and coding standards.
• Ensure production quality by driving root cause analysis and preventing recurring issues.
• Mentor engineers, improve engineering discipline, and foster a culture of ownership and accountability.
• Collaborate with QA, Design, DevOps, and other teams to remove blockers and ensure successful releases.
• Perform Technical research for the pod on behalf of the pod owner.

Primary Requirements

• 8+ years of professional software engineering experience.
• 2+ years leading engineering teams or technical delivery.
• Strong experience building modern Enterprise SaaS products.
• Solid understanding of software architecture and system design.
• Knowledge of cloud-native applications (AWS preferred).
• Experience with modern development practices, CI/CD, and automated testing.
• Strong understanding of Agile product development.
• Ability to review code and technical designs.
• Excellent planning, estimation, and delivery management skills.
• Strong communication and stakeholder management abilities.
• Ability to balance business priorities with engineering quality.

Preferred Requirements

• Experience leading cross-functional product teams.
• Experience in high-growth product startups.
• Knowledge of secure software development practices.
• Experience with observability, production monitoring, and incident management.
• Experience mentoring senior engineers and technical leads.
• Expertise with AI-assisted software development tools and workflows.

Soft Skills & Mindset

• Clear communication and the confidence to challenge and be challenged.
• Curious, proactive, and generous with knowledge.
• Ability to work in a fast-paced, collaborative product environment.
• Strong desire to build real products that solve real problems.

Success in the Role

A successful Engineering Manager will:

• Deliver features on time with high engineering quality.
• Improve PRD readiness by identifying gaps early.
• Challenge weak technical decisions and promote sound engineering practices.
• Reduce production defects and engineering rework.
• Improve estimation accuracy and delivery predictability.
• Build a culture of technical excellence, accountability, and continuous improvement.

At Stadium, your input matters, and we believe in creating a culture where innovation is encouraged. Join us in crafting the future of group gifting and recognition. Your adventure starts here!

• Competitive salary based on skill set.
• Fully remote role - work with talented teammates across the globe.
• Flexible working hours and autonomy over your schedule.
• 5-day work week for better work-life balance.
• Team retreats and offsites to connect and recharge.
• Meal vouchers and employee benefits (health insurance) support.
• Internal learning tracks to grow into other areas of development.
• Plenty of company swag and additional perks.

Description

Role Type: Fixed Term Contract

Location: Canary Wharf, London

Start: September 2026

We are seeking an experienced Senior Programme Manager to lead a strategic Data Quality & Transformation Programme for a Tier 1 Investment Bank based in Canary Wharf, London.

This is a high-profile role responsible for establishing, shaping and governing a complex data remediation initiative focused on improving the quality, integrity and usability of client reference data across Front Office business areas. The successful candidate will bring structure to a fragmented landscape of data issues, align senior stakeholders across business and technology functions, and deliver a clear roadmap for remediation and sustainable improvement.

The role requires a strong blend of programme leadership, stakeholder management, data expertise and transformation experience within an investment banking environment.

Requirements

Key Responsibilities

• Assess and document the current state of client reference data quality issues.

• Drive adoption of data management best practices across Front Office business areas.

• Establish programme governance, including RAID management, reporting, steering committees and stakeholder forums.

• Define programme scope, structure and delivery approach.

• Engage and influence senior stakeholders across Front Office, Operations and Technology functions.

• Drive prioritisation and sequencing of remediation workstreams.

• Identify opportunities for business process improvement and lead associated change initiatives.

• Coordinate and manage analyst resources across the programme.

• Support wider data readiness activities, including AI-related initiatives.

• Provide regular programme updates and reporting to senior leadership.

Required Experience

• Extensive programme or project management experience within investment banking or financial services.

• Strong Front Office experience, ideally across Fixed Income, Credit, Rates or FX.

• Proven track record delivering data quality, data governance, reference data or data transformation programmes.

• Experience establishing programme governance and managing delivery across multiple stakeholders and workstreams.

• Demonstrated success driving business process change within complex organisations.

• Ability to influence and engage senior stakeholders at Director and Managing Director level.

• Strong understanding of the relationship between business processes, data and technology.

• Experience working with data platforms or supporting AI/data readiness initiatives would be advantageous.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a Fixed Term Contract located in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients’ offices or our own offices depending on the client) aligns to what our clients’ policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting & Solutions

• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.

About Wonderschool

Wonderschool is the operating system for child care in America. State governments and large enterprises partner with us to run child care licensing, subsidy programs, and provider and family search on our platform. We are growing fast, and every new state or enterprise win becomes a complex, high-stakes delivery engagement.

The Role

We need a Program Manager to run our state and enterprise engagements. You will own the delivery plan, the client relationship, and the coordination between our clients and our product and engineering teams, across every active project. This is a hands-on role. You will spend your time in project plans, client meetings, spreadsheets of acceptance criteria, and hard conversations about dates.

You are the person who makes sure what we promise to government and enterprise clients is what gets delivered, on time, on contract, with the paper trail to prove it.

Responsibilities

• Own the delivery plan for each engagement across all workstreams. Track milestones, UAT cycles, and acceptance against each contracted statement of work.
• Run the client cadence on every project: weekly status, steering meetings, escalations, and working sessions with agency program staff, legal, and state IT.
• Keep dependency registers current. Clients owe us integration specs, test environments, credentials, data feeds, and business decisions on a schedule. Hold both sides to their dates and keep the paper trail that supports excusable-delay and change-order claims.
• Manage scope: capability traceability, acceptance criteria negotiation, change requests, and intake of new work.
• Produce deliverables for client review and keep Wonderschool leadership ahead of risks across the whole portfolio instead of behind them.
• Work with engineering leads on integration timelines with state systems (ERP platforms, state data hubs, SSO). You will not own technical design, but you need to follow the conversation and know when a date is slipping.
• Build the repeatable program playbook as we add states and enterprise clients.

Qualifications

• 5+ years of program or project management on complex software delivery. Government or regulated-industry clients strongly preferred.
• You have managed contractual milestones, UAT-based acceptance, and formal change control, and you have the scars to show for it.
• You write well. Status reports, meeting summaries, and acceptance criteria language will carry your name.
• You can run a plan that depends on teams you do not manage, on both sides of the table.
• Strongly preferred: experience with child care programs in state government (licensing, subsidy/CCAP, eligibility, or provider systems).
• A plus: state human services or eligibility systems experience, or familiarity with state procurement.

Location and Compensation

• Location: Remote. San Francisco preferred for in-person collaboration with the product and engineering team; open to remote candidates anywhere in the US.
• Compensation: Market-rate base salary plus meaningful equity.
• Benefits: Full package (health, dental, vision, 401k, flexible PTO).