About Forma.ai:

Forma.ai is a Series B startup that’s revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.

Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.

We’re welcoming equally driven individuals who are excited about creating something big!

Forma.ai is hiring a Principal Consultant, Sales Effectiveness to transform how enterprises design, roll out, and manage territories and quotas using our Territory and Quota Management (TQM) suite of products. We’re looking for someone who brings real-world perspective on designing, implementing, and rolling out robust enterprise sales planning solutions, across territories, quotas and incentives.

Reporting to the Chief of Staff & Head of Sales Planning Products, you’ll help shape our sales planning solutions and take them to market. You’ll work closely with customers to implement the solution, optimize their processes, and drive adoption, leading engagements from high-level objective setting and modeling through to rollout. You’ll work closely with Customers, Senior Leadership at Forma, and Product Engineering teams to shape requirements, share what you’re seeing in the field, and influence what we build.

This role is for someone with practical, hands-on experience in sales planning. You should be comfortable leading sales planning solution design from objective setting through rollout and adoption. A background in management or technology consulting is heavily preferred. We are looking for someone that is willing to take extreme ownership, can operate at a senior level with customers and leadership, and are willing to get into the details to help build a market leading product.

The role’s key responsibilities are listed below:

• Lead the implementation of enterprise level sales planning solutions (territory and quota) for new and existing Forma.ai customers. From requirement gathering, to system and process redesign, to roll-out and change management.
• Act as a strategic partner to customers to optimize their sales planning processes and get the most out of the Forma.ai platform
• Contribute to product requirements and feature prioritization for territory design, quota setting, territory management, and related capabilities. Translate input from customers, leadership, and your own experience into product needs
• Support sales and marketing efforts for our sales planning solution, scoping solutions, supporting proof-of-concepts, and helping prospective customers understand what’s possible
• Operate with high ownership, driving clarity, making decisions, and moving forward in ambiguity

What we’re looking for:

• Experience in sales effectiveness, territory & quota planning, or sales incentives, whether as a consultant, solutions architect, RevOps professional, or in an SPM-related role
• 6+ years of progressive experience. A background in management or technology consulting is heavily preferred. You’ve owned executive client relationships, run discovery and design workshops, and delivered recommendations that executives acted on
• You’re hands-on with the details - comfortable building out analytics and models yourself, not just reviewing someone else’s work
• You can communicate at multiple altitudes - presenting to a CRO one hour, working through model logic with an analyst the next
• You want to turn what you’ve learned in the field into product: spotting patterns across customers and shaping better tooling

Additional Job Info:

• This position is for an existing vacancy
• Salary range: $150K - $200K CAD

What you can expect from us

Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success.

Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.

Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.

Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader.

Our Values:

• Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.
• Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.
• Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­

Use of AI for Recruitment

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Our commitment to you:

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment.Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You’re encouraged to apply even if your experience doesn’t precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest however only qualified applicants will be shortlisted.

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.

Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. This role supports our consumer sales organization, helping ensure prospective learners receive a consistent, high quality sales experience while our frontline teams have the coaching, tools, processes, and support they need to perform at their best.

Come Build What’s Next

We’re looking for a Sales Manager, B2C to lead, coach, and support a nationally distributed team of frontline consumer sales professionals across our real estate education brands.

First and foremost, this is a coaching and people leadership role. You will work with an experienced and highly tenured sales team, helping strong performers continue to grow while identifying opportunities to improve conversion, customer conversations, productivity, and overall sales performance.

You will also play an important role in the day-to-day operation of the business. Our teams work across multiple time zones, nine brands, several systems, and four different point-of-sale platforms. The right person will be comfortable learning quickly, removing roadblocks, using data to understand what is happening within the business, and helping the team navigate a complex environment.

We are not looking for someone to come in and change everything that already works. We are looking for a thoughtful, hands-on leader who can build trust, strengthen performance, and help an established team reach the next level without micromanaging them.

What You’ll Do

• Lead, coach, and develop a nationally distributed B2C sales team of approximately 12 to 20 professionals through regular one-on-ones, call coaching, performance conversations, and individualized development

• Track daily, weekly, monthly, and quarterly performance across revenue, conversion, inbound and outbound activity, productivity, and other key sales measures, using those insights to guide coaching and action

• Listen to customer conversations, identify patterns and opportunities, and provide practical feedback that helps experienced sales professionals improve their performance

• Support the day-to-day execution of teams working across multiple time zones, helping remove operational or system roadblocks and ensuring the team has the support and coverage needed to serve customers effectively

• Reinforce strong CRM and sales process discipline while learning and navigating HubSpot, multiple point-of-sale systems, reporting tools, and processes across several brands

• Partner closely with Sales Leadership, Marketing, Finance, HR, Talent Acquisition, Operations, Systems, and Site Leadership on hiring, onboarding, workforce planning, reporting, process improvements, and broader business priorities

What You’ll Bring

• 4+ years of experience in B2C sales, inside sales, contact center sales, enrollment sales, or another consumer sales environment, including direct experience leading frontline sales professionals

• A strong coaching mindset with demonstrated success developing sales talent, improving performance, and creating accountability without relying on a micromanagement approach

• Direct experience owning measurable team outcomes such as revenue, conversion, sales activity, productivity, or other performance goals

• Strong comfort with sales technology and CRM platforms such as HubSpot, Salesforce, or comparable systems, along with the ability to learn new tools and processes quickly

• Experience using sales reports, performance data, call insights, and customer behavior to identify trends, communicate recommendations, and improve team execution

• Comfort leading a nationally distributed team across multiple time zones and the flexibility to support a consumer sales environment that may occasionally require availability outside traditional business hours

Tools, Platforms, and Methodologies You May Use

Experience with every tool or platform below is not required. We are most interested in your ability to learn quickly, use technology confidently, and turn sales data and customer conversations into meaningful coaching and better performance.

• HubSpot, Salesforce, or comparable CRM platforms

• Sales reporting, dashboarding, conversion analysis, and performance measurement tools

• Call recording, conversation intelligence, and quality assurance platforms

• Multiple point-of-sale systems and sales technology environments

• AI, automation, workforce planning, and productivity tools that support sales coaching, reporting, and operational efficiency

Why You’ll Love Working Here

• Take meaningful ownership of a nationally distributed frontline sales team and have a direct impact on how the team performs and develops

• Coach an experienced group of sales professionals and help strong, tenured team members continue growing without disrupting what already works

• Work across sales performance, conversion, customer experience, coaching, technology, and operational improvement

• Build broad exposure across multiple education brands, systems, customer groups, and business partners

• Partner closely with leaders across Sales, Marketing, Finance, HR, Operations, and Systems while bringing your own judgment and leadership to highly visible work

We Encourage You to Apply

You may not check every preferred box, and that is okay!

Candidates may come from B2C or inside sales leadership, enrollment or admissions sales, contact center sales, consumer services, professional education, or other consumer-facing sales environments where they have been accountable for developing people and delivering measurable results.

HubSpot experience is preferred, but experience with Salesforce or another comparable CRM can translate well.

This role does require recent experience directly leading or coaching frontline sales professionals. If your background has primarily focused on sales operations, CRM administration, analytics, reporting, or enablement without hands-on responsibility for developing a sales team and influencing its performance, this may not be the right opportunity.

Because our sales teams operate nationally across multiple time zones, this role also requires flexibility. Consumer sales activity does not always fit neatly within traditional business hours, and there may be times when the team needs leadership support during evenings, weekends, or other high-demand periods.

If you enjoy developing people, digging into the numbers to understand what is happening, helping experienced sellers get even better, and jumping in when your team needs you, we would love to hear from you.

What You Can Expect From Our Hiring Process

We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, leadership style, and what you’re looking for next.

While the exact process may vary slightly, you can generally expect:

• Recruiter Conversation

An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.

• Hiring Manager Conversation

A deeper conversation focused on your career experience, sales leadership, coaching approach, performance ownership, and how you have supported teams through growth, challenges, and change.

• Team and/or Leadership Interviews

You may meet with additional leaders or cross-functional partners to explore the skills and experiences most relevant to the position and learn more about how the team works together.

• Final Conversation and Decision

Depending on the interview team, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.

Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process. We’re evaluating the opportunity together.

Our Commitment to Inclusion

Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, we are more responsive to our clients, wherever and whenever they do business.

Summary: In this role, the Account Director will oversee all internal and external aspects of an account management team. Responsibilities include directly managing and mentoring account team staff, brainstorming and starting up new programs, troubleshooting, facilitating interdepartmental communication, providing staffing/resourcing reports, and contributing to new business development efforts if requested. External responsibilities include establishing and maintaining strong relationships with clients and key faculty, liaising with relevant medical associations and institutions, and presenting innovative ideas and exploring new business opportunities with current clients.

Responsibilities:

• Handle daily management for assigned book of business
• Establish and maintain strong relationships with client(s) and stakeholders
• Ensure client expectations are met or exceeded on all levels by maintaining ongoing communication (written and verbal) with client and account team members and troubleshooting problems/issues as necessary
• Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives
• Oversee budgeting, financial monitoring, and reconciliation of individual projects
• Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and participating in regular onsite client meetings
• Hire and train account management staff; establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations for direct reports
• Update senior management on account team activity, new business opportunities, and financial analyses and projections
• Assign and manage account team workload
• Work with department managers to identify and manage internal and external resources
• Facilitate conflict resolution within and between departments or between account team members
• Participate and/or lead team meetings

Direct Reports: May include Senior Project Managers, Project Managers, Associate Project Managers, Project Coordinators

Education: A bachelor’s degree is required. An advanced degree in science or business is preferred.

Professional Skills & Experience:

• Seven plus years of relevant job experience, including management responsibilities, interdisciplinary team involvement, marketing and/or communications within a scientific setting is required.
• Management experience in one or more of the following settings: pharmaceutical manufacturer, biotech, managed care hospital, medical communications company, or healthcare advertising agency is preferred.
• The ability to quickly grasp and retain scientific and technical concepts is required.
• Word, Excel, PowerPoint, Internet and strong presentation skills are required.
• Business development skills are also required.

About Forma.ai:

Forma.ai is a Series B startup that’s revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.

Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.

We’re welcoming equally driven individuals who are excited about creating something big!

Forma.ai is hiring a Principal Consultant, Sales Effectiveness to transform how enterprises design, roll out, and manage territories and quotas using our Territory and Quota Management (TQM) suite of products. We’re looking for someone who brings real-world perspective on designing, implementing, and rolling out robust enterprise sales planning solutions, across territories, quotas and incentives.

Reporting to the Chief of Staff & Head of Sales Planning Products, you’ll help shape our sales planning solutions and take them to market. You’ll work closely with customers to implement the solution, optimize their processes, and drive adoption, leading engagements from high-level objective setting and modeling through to rollout. You’ll work closely with Customers, Senior Leadership at Forma, and Product Engineering teams to shape requirements, share what you’re seeing in the field, and influence what we build.

This role is for someone with practical, hands-on experience in sales planning. You should be comfortable leading sales planning solution design from objective setting through rollout and adoption. A background in management or technology consulting is heavily preferred. We are looking for someone that is willing to take extreme ownership, can operate at a senior level with customers and leadership, and are willing to get into the details to help build a market leading product.

The role’s key responsibilities are listed below:

• Lead the implementation of enterprise level sales planning solutions (territory and quota) for new and existing Forma.ai customers. From requirement gathering, to system and process redesign, to roll-out and change management.
• Act as a strategic partner to customers to optimize their sales planning processes and get the most out of the Forma.ai platform
• Contribute to product requirements and feature prioritization for territory design, quota setting, territory management, and related capabilities. Translate input from customers, leadership, and your own experience into product needs
• Support sales and marketing efforts for our sales planning solution, scoping solutions, supporting proof-of-concepts, and helping prospective customers understand what’s possible
• Operate with high ownership, driving clarity, making decisions, and moving forward in ambiguity

What we’re looking for:

• Experience in sales effectiveness, territory & quota planning, or sales incentives, whether as a consultant, solutions architect, RevOps professional, or in an SPM-related role
• 6+ years of progressive experience. A background in management or technology consulting is heavily preferred. You’ve owned executive client relationships, run discovery and design workshops, and delivered recommendations that executives acted on
• You’re hands-on with the details - comfortable building out analytics and models yourself, not just reviewing someone else’s work
• You can communicate at multiple altitudes - presenting to a CRO one hour, working through model logic with an analyst the next
• You want to turn what you’ve learned in the field into product: spotting patterns across customers and shaping better tooling

Additional Job Info:

• This position is for an existing vacancy
• Salary range: $150K - $200K CAD

What you can expect from us

Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success.

Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program.

Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.

Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader.

Our Values:

• Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.
• Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.
• Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­

Use of AI for Recruitment

Currently, Forma.ai does not use artificial intelligence as part of our recruitment process, specifically but not limited to the screening, filtering and shortlisting of applicants.

Our commitment to you:

Forma is a proud equal opportunity employer that is committed to creating a diverse and inclusive work environment.Every effort to accommodate candidates for accessibility will be made upon request. Information received related to accommodations will be addressed confidentially. We know that applying to a new role takes a lot of effort. You’re encouraged to apply even if your experience doesn’t precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

We thank all candidates for their interest however only qualified applicants will be shortlisted.

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve.

Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. This role supports our consumer sales organization, helping ensure prospective learners receive a consistent, high quality sales experience while our frontline teams have the coaching, tools, processes, and support they need to perform at their best.

Come Build What’s Next

We’re looking for a Sales Manager, B2C to lead, coach, and support a nationally distributed team of frontline consumer sales professionals across our real estate education brands.

First and foremost, this is a coaching and people leadership role. You will work with an experienced and highly tenured sales team, helping strong performers continue to grow while identifying opportunities to improve conversion, customer conversations, productivity, and overall sales performance.

You will also play an important role in the day-to-day operation of the business. Our teams work across multiple time zones, nine brands, several systems, and four different point-of-sale platforms. The right person will be comfortable learning quickly, removing roadblocks, using data to understand what is happening within the business, and helping the team navigate a complex environment.

We are not looking for someone to come in and change everything that already works. We are looking for a thoughtful, hands-on leader who can build trust, strengthen performance, and help an established team reach the next level without micromanaging them.

What You’ll Do

• Lead, coach, and develop a nationally distributed B2C sales team of approximately 12 to 20 professionals through regular one-on-ones, call coaching, performance conversations, and individualized development

• Track daily, weekly, monthly, and quarterly performance across revenue, conversion, inbound and outbound activity, productivity, and other key sales measures, using those insights to guide coaching and action

• Listen to customer conversations, identify patterns and opportunities, and provide practical feedback that helps experienced sales professionals improve their performance

• Support the day-to-day execution of teams working across multiple time zones, helping remove operational or system roadblocks and ensuring the team has the support and coverage needed to serve customers effectively

• Reinforce strong CRM and sales process discipline while learning and navigating HubSpot, multiple point-of-sale systems, reporting tools, and processes across several brands

• Partner closely with Sales Leadership, Marketing, Finance, HR, Talent Acquisition, Operations, Systems, and Site Leadership on hiring, onboarding, workforce planning, reporting, process improvements, and broader business priorities

What You’ll Bring

• 4+ years of experience in B2C sales, inside sales, contact center sales, enrollment sales, or another consumer sales environment, including direct experience leading frontline sales professionals

• A strong coaching mindset with demonstrated success developing sales talent, improving performance, and creating accountability without relying on a micromanagement approach

• Direct experience owning measurable team outcomes such as revenue, conversion, sales activity, productivity, or other performance goals

• Strong comfort with sales technology and CRM platforms such as HubSpot, Salesforce, or comparable systems, along with the ability to learn new tools and processes quickly

• Experience using sales reports, performance data, call insights, and customer behavior to identify trends, communicate recommendations, and improve team execution

• Comfort leading a nationally distributed team across multiple time zones and the flexibility to support a consumer sales environment that may occasionally require availability outside traditional business hours

Tools, Platforms, and Methodologies You May Use

Experience with every tool or platform below is not required. We are most interested in your ability to learn quickly, use technology confidently, and turn sales data and customer conversations into meaningful coaching and better performance.

• HubSpot, Salesforce, or comparable CRM platforms

• Sales reporting, dashboarding, conversion analysis, and performance measurement tools

• Call recording, conversation intelligence, and quality assurance platforms

• Multiple point-of-sale systems and sales technology environments

• AI, automation, workforce planning, and productivity tools that support sales coaching, reporting, and operational efficiency

Why You’ll Love Working Here

• Take meaningful ownership of a nationally distributed frontline sales team and have a direct impact on how the team performs and develops

• Coach an experienced group of sales professionals and help strong, tenured team members continue growing without disrupting what already works

• Work across sales performance, conversion, customer experience, coaching, technology, and operational improvement

• Build broad exposure across multiple education brands, systems, customer groups, and business partners

• Partner closely with leaders across Sales, Marketing, Finance, HR, Operations, and Systems while bringing your own judgment and leadership to highly visible work

We Encourage You to Apply

You may not check every preferred box, and that is okay!

Candidates may come from B2C or inside sales leadership, enrollment or admissions sales, contact center sales, consumer services, professional education, or other consumer-facing sales environments where they have been accountable for developing people and delivering measurable results.

HubSpot experience is preferred, but experience with Salesforce or another comparable CRM can translate well.

This role does require recent experience directly leading or coaching frontline sales professionals. If your background has primarily focused on sales operations, CRM administration, analytics, reporting, or enablement without hands-on responsibility for developing a sales team and influencing its performance, this may not be the right opportunity.

Because our sales teams operate nationally across multiple time zones, this role also requires flexibility. Consumer sales activity does not always fit neatly within traditional business hours, and there may be times when the team needs leadership support during evenings, weekends, or other high-demand periods.

If you enjoy developing people, digging into the numbers to understand what is happening, helping experienced sellers get even better, and jumping in when your team needs you, we would love to hear from you.

What You Can Expect From Our Hiring Process

We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, leadership style, and what you’re looking for next.

While the exact process may vary slightly, you can generally expect:

• Recruiter Conversation

An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.

• Hiring Manager Conversation

A deeper conversation focused on your career experience, sales leadership, coaching approach, performance ownership, and how you have supported teams through growth, challenges, and change.

• Team and/or Leadership Interviews

You may meet with additional leaders or cross-functional partners to explore the skills and experiences most relevant to the position and learn more about how the team works together.

• Final Conversation and Decision

Depending on the interview team, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.

Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process. We’re evaluating the opportunity together.

Our Commitment to Inclusion

Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Director, Strategic Partner Sales

Pharos  |  Remote (United States)  |  Compensation: $190,000–$200,000 OTE (base + matching variable). If your background clearly goes beyond what this role typically requires, we structure some offers above this band for the right experience.

You’re the person a partner’s sales rep pulls into a call the moment their customer’s IT team starts asking hard technical questions, and you’re also the person who spent the two months before that call quietly turning a cold relationship into a warm one. If that sounds like two different jobs, this role is not for you. If it sounds like one job you’ve already been doing, keep reading.

About Pharos

Pharos Systems International is the leader in PrintOps, the integrated, user-centric, and cloud-native approach to managing printing and the infrastructure and operations behind it. Pharos’ modern print management software empowers enterprises to reduce costs, strengthen security, and support today’s hybrid workforce with simple, reliable, and scalable printing solutions. Trusted by thousands of organizations, including many of the world’s largest Fortune 500 companies, Pharos has helped eliminate print servers, cut millions in print-related spend, and accelerate the transition to cloud-based infrastructure. Headquartered in Rochester, NY, Pharos has been delivering innovative print management solutions and measurable ROI since 1992. For more information, visit pharos.com.

What This Role Is

We are looking for someone to build and own our relationships with a strategic hardware partner’s enterprise sales force directly. This is a hybrid role: part solutions engineer, part relationship builder, part quiet marketer for our product inside someone else’s sales conversations. Most of the work is earning trust with people who owe us nothing, one relationship at a time, until reaching for us becomes their default.

This is not a role with a team under you, and it is not a role where you own or control the deal. You will operate inside someone else’s sales process, with real access to and a real say in how this partnership gets built, but the win is measured by what the partner’s sellers do, not by what you personally close.

You don’t have to be the deepest technical expert in the building. Pharos already has that depth on staff, and it’s a resource you can pull into the room for the rare question that goes past your depth. What you need is enough technical credibility to carry the conversation yourself most of the time, and the judgment and honesty to know the moment to bring in backup instead of guessing.

The right person will recognize themselves in these characteristics:

• You can hold your own in a technical conversation with a skeptical, sophisticated buyer, then hand the win back to the partner’s rep without a second thought.
• You know the difference between holding your own and pretending to know something you don’t, and you’ve said “let me get you the right person” in front of a customer without it costing you any credibility.
• You have grown a relationship you already had into something bigger, not just landed a brand new one, and that kind of win satisfies you as much as a fresh close would.
• You think like a marketer as much as a seller: you know how to frame a product’s value in someone else’s words, not just your own.
• You have supported someone else’s sale before, technically or strategically, and you were genuinely fine being the reason it worked without being the name on the deal.
• You have walked away from a deal that was not right, and you can talk honestly about what that cost you.

What You Will Own

• Direct, ongoing relationships with the specific enterprise sellers at a strategic hardware partner who decide whether our software gets attached to their deals
• A tiered, visible map of that seller network: who is already warm, who is attaching a competitor, who has gone quiet, and a real plan for each
• Trust with the partner’s sales organization broad enough that sellers recommend us to each other, not just work with us themselves
• Deals that range from modest attach revenue to seven-figure enterprise wins, all sourced or carried through the same relationships
• The proof point for whether this model is worth building a team around

What a Strong Background Looks Like

We are not looking for a checklist. We are describing a type of person, and the background that tends to produce that person.

• Has sold or supported software through a partner or channel relationship, not only direct to the end buyer
• Has carried a book of relationships that ranged from small, quick wins to large, complex, seven-figure deals, not only one or the other
• Has built at least one significant relationship completely from scratch, with no inherited book of business and no warm introduction
• Comfortable being the one who answers the hard technical question in front of a sophisticated buyer, and equally comfortable with the unglamorous relationship-nurturing work in between those moments
• Has a marketing instinct: knows how to position a product’s value in the language of the person selling it, not just the language of the person who built it

Not a good fit if: you need to own and close the deal yourself, or need public credit, for the work to feel like it’s yours.

Strong fit if: you would rather be the reason a deal closes cleanly than the one running it, and you’re fine if the partner takes the bow.

What We Offer

• $190,000–$200,000 OTE (base + matching variable). If your background clearly goes beyond what this role typically requires, we structure some offers above this band for the right experience.
• Fully remote (United States)
• Direct access to the VP of Sales and real influence over how this partnership is built
• An established, growing partnership with one of the largest names in enterprise technology
• Recognized as a Great Benefits employer by Mployer
• Named a Top Place to Work by USA Today

Equal Opportunity Employer: Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws. www.pharos.com

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they...

Who we areWe’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they...

After years of building an innovative POS platform for restaurateurs, Toast is expanding into new food and beverage concepts: convenience stores, grocery stores, and bottle shops. The Toast Retail platform is already winning with independent operators. Now we are moving

upmarket.This role is the person who helps build the commercial motion as we shift towards increasingly complex upmarket accounts.

Role Overview

As Manager of Mid-Market Sales for Toast Retail, you will lead a small team of Mid-Market Account Executives pursuing multi-location retail with a focus on grocery, liquor, and convenience operators. These are complex accounts with real buying committees, layered compliance requirements, deep inventory and SKU demands, and incumbent systems that took years to entrench. Winning them requires a sales motion that does not exist at Toast Retail yet. You will build it.

This is not a role for someone looking to inherit a playbook and run it well. There is no Mid-Market Toast Retail playbook. A growing set of proof points from our SMB business, a leadership team that is investing, and a set of open questions that someone has to go answer. What does discovery look like when the buyer is a VP of Operations and not an owner? Which of our SMB motions translate upmarket and which have to be rebuilt? What do we need from Product to be credible in a 40 store grocery chain? You will form the hypotheses, run them in the field, and turn what works into something repeatable that the next ten AEs can execute.

Expect to spend real time outside your own team. Getting this motion off the ground means sitting with Product on inventory and scan data gaps, with Marketing on messaging that lands with a category buyer, with Enablement on training that does not exist yet, with Deal Desk and Finance on structures we have not offered before, and with Onboarding on implementations that are meaningfully harder than a single site install. Your ability to move those partners without formal authority over any of them will matter as much as your ability to coach a deal.

This is a player coach role in year one. You will carry a number yourself while you hire and build the team, which means you will be closing Mid-Market Retail deals before you are coaching them. That is deliberate. The person who writes this playbook should draw from their own first-hand experiences from running the motion, not just observations of other people running it. As the team scales, your quota shifts to theirs.

You will report to the VP of Sales, Toast Retail. This is a remote opportunity with travel expectations up to 40 percent of the time.

A day in the life

• Carry and deliver an individual quota in year one (player-coach) while you hire, onboard, and ramp your team, transitioning to a full team number as your team scales.
• Hire, develop, motivate, and manage a quota achieving Mid-Market sales team from the ground up, setting the bar for talent in a brand new function
• Build and codify the Mid-Market Retail sales process: discovery frameworks, demo flows, business case models, mutual action plans, and executive proposals tailored to grocery, liquor, and convenience buyers
• Run a disciplined sales process and coach your team on qualification rigor, multithreading, and champion development inside complex retail organizations
• Own live Mid-Market deals end to end yourself, then convert what you learn into discovery frameworks, demo flows, business cases, and proposals the team can run
• Get in the field. Join discovery calls, sit in on site visits, and walk stores with your reps so the playbook you write is grounded in what actually happens in front of a customer
• Own all stages of the sales lifecycle with your team: pipeline generation, executive meetings, value proposition development, deal structuring, negotiation, and close
• Partner across Product, Marketing, Enablement, Deal Desk, Finance, and Onboarding to close the gaps that stand between us and a repeatable Mid-Market motion, and escalate the ones you cannot close yourself
• Bring the voice of the Mid-Market retailer back into the product roadmap with specificity and evidence, not anecdotes
• Forecast accurately in a business with little historical data, and be honest about what you know versus what you are still learning
• Assess and engage in competitive RFPs
• Leverage GTM tech stack to run an efficient, AI-anchored motion: establish the conversion benchmarks that do not exist yet, and report on them credibly.
• Distinguish repeatable process from one off hero deals, and build only the former into the playbook
• Stay close to the competitive landscape across grocery, liquor, and convenience technology, and position Toast Retail sharply against incumbents

What you’ll need to thrive

• 5+ years of sales experience in a sourcing and closing role, with a track record in Mid-Market or complex, multi stakeholder deals
• 3+ years of sales leadership experience with a proven record of building and developing quota achieving teams and excellence in outbound pipeline generation
• Demonstrated expertise in complex deal development, financial structuring, negotiation, and closing with new and existing customers
• Proficiency with MEDDPICC or a comparable qualification methodology, plus disciplined pipeline management and forecasting
• A closer who is also a builder. You are recently and personally credible in front of a Mid-Market buyer, and you are not looking for a role where you stop selling
• A genuine founder’s mindset. You are energized rather than frustrated by ambiguity, and your instinct when a process is missing is to write it rather than ask for it
• Exceptional cross functional influence. You have a history of getting Product, Marketing, and Operations partners to move on your priorities without owning them
• Strong written and verbal communication, including the ability to hold the room with executive stakeholders and negotiate complex pricing arrangements
• Comfortable educating customers and team members on the fundamentals of US credit card processing

What will help you stand out

• Experience standing up a new segment, vertical, or motion inside an existing company, especially taking an SMB product upmarket
• Experience selling into or operating within grocery, convenience, liquor, or specialty retail
• Fluency in the operational realities of retail: inventory depth and SKU management, scan data, shrink, category management, age verification and compliance, fuel and foodservice
• Experience in a fast paced, high growth technology environment
• A proven track record of creating a winning culture that performs at a high level

Is this your kind of build?

The best version of this hire is someone who reads a role with this much white space and gets excited rather than nervous, and who wants to close the first ten deals themselves before handing the playbook to a team. If you want to point at a Mid-Market business two years from now and say you built it, we would like to talk.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$111,000—$178,000 USD

Zone B

$96,000—$154,000 USD

Zone C

$87,000—$139,000 USD

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$211,000—$338,000 USD

Zone B

$183,000—$293,000 USD

Zone C

$165,000—$264,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

---—

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

After years of building an innovative POS platform for restaurateurs, Toast is expanding into new food and beverage concepts: convenience stores, grocery stores, and bottle shops. The Toast Retail platform is already winning with independent operators. Now we are moving

upmarket.This role is the person who helps build the commercial motion as we shift towards increasingly complex upmarket accounts.

Role Overview

As Manager of Mid-Market Sales for Toast Retail, you will lead a small team of Mid-Market Account Executives pursuing multi-location retail with a focus on grocery, liquor, and convenience operators. These are complex accounts with real buying committees, layered compliance requirements, deep inventory and SKU demands, and incumbent systems that took years to entrench. Winning them requires a sales motion that does not exist at Toast Retail yet. You will build it.

This is not a role for someone looking to inherit a playbook and run it well. There is no Mid-Market Toast Retail playbook. A growing set of proof points from our SMB business, a leadership team that is investing, and a set of open questions that someone has to go answer. What does discovery look like when the buyer is a VP of Operations and not an owner? Which of our SMB motions translate upmarket and which have to be rebuilt? What do we need from Product to be credible in a 40 store grocery chain? You will form the hypotheses, run them in the field, and turn what works into something repeatable that the next ten AEs can execute.

Expect to spend real time outside your own team. Getting this motion off the ground means sitting with Product on inventory and scan data gaps, with Marketing on messaging that lands with a category buyer, with Enablement on training that does not exist yet, with Deal Desk and Finance on structures we have not offered before, and with Onboarding on implementations that are meaningfully harder than a single site install. Your ability to move those partners without formal authority over any of them will matter as much as your ability to coach a deal.

This is a player coach role in year one. You will carry a number yourself while you hire and build the team, which means you will be closing Mid-Market Retail deals before you are coaching them. That is deliberate. The person who writes this playbook should draw from their own first-hand experiences from running the motion, not just observations of other people running it. As the team scales, your quota shifts to theirs.

You will report to the VP of Sales, Toast Retail. This is a remote opportunity with travel expectations up to 40 percent of the time.

A day in the life

• Carry and deliver an individual quota in year one (player-coach) while you hire, onboard, and ramp your team, transitioning to a full team number as your team scales.
• Hire, develop, motivate, and manage a quota achieving Mid-Market sales team from the ground up, setting the bar for talent in a brand new function
• Build and codify the Mid-Market Retail sales process: discovery frameworks, demo flows, business case models, mutual action plans, and executive proposals tailored to grocery, liquor, and convenience buyers
• Run a disciplined sales process and coach your team on qualification rigor, multithreading, and champion development inside complex retail organizations
• Own live Mid-Market deals end to end yourself, then convert what you learn into discovery frameworks, demo flows, business cases, and proposals the team can run
• Get in the field. Join discovery calls, sit in on site visits, and walk stores with your reps so the playbook you write is grounded in what actually happens in front of a customer
• Own all stages of the sales lifecycle with your team: pipeline generation, executive meetings, value proposition development, deal structuring, negotiation, and close
• Partner across Product, Marketing, Enablement, Deal Desk, Finance, and Onboarding to close the gaps that stand between us and a repeatable Mid-Market motion, and escalate the ones you cannot close yourself
• Bring the voice of the Mid-Market retailer back into the product roadmap with specificity and evidence, not anecdotes
• Forecast accurately in a business with little historical data, and be honest about what you know versus what you are still learning
• Assess and engage in competitive RFPs
• Leverage GTM tech stack to run an efficient, AI-anchored motion: establish the conversion benchmarks that do not exist yet, and report on them credibly.
• Distinguish repeatable process from one off hero deals, and build only the former into the playbook
• Stay close to the competitive landscape across grocery, liquor, and convenience technology, and position Toast Retail sharply against incumbents

What you’ll need to thrive

• 5+ years of sales experience in a sourcing and closing role, with a track record in Mid-Market or complex, multi stakeholder deals
• 3+ years of sales leadership experience with a proven record of building and developing quota achieving teams and excellence in outbound pipeline generation
• Demonstrated expertise in complex deal development, financial structuring, negotiation, and closing with new and existing customers
• Proficiency with MEDDPICC or a comparable qualification methodology, plus disciplined pipeline management and forecasting
• A closer who is also a builder. You are recently and personally credible in front of a Mid-Market buyer, and you are not looking for a role where you stop selling
• A genuine founder’s mindset. You are energized rather than frustrated by ambiguity, and your instinct when a process is missing is to write it rather than ask for it
• Exceptional cross functional influence. You have a history of getting Product, Marketing, and Operations partners to move on your priorities without owning them
• Strong written and verbal communication, including the ability to hold the room with executive stakeholders and negotiate complex pricing arrangements
• Comfortable educating customers and team members on the fundamentals of US credit card processing

What will help you stand out

• Experience standing up a new segment, vertical, or motion inside an existing company, especially taking an SMB product upmarket
• Experience selling into or operating within grocery, convenience, liquor, or specialty retail
• Fluency in the operational realities of retail: inventory depth and SKU management, scan data, shrink, category management, age verification and compliance, fuel and foodservice
• Experience in a fast paced, high growth technology environment
• A proven track record of creating a winning culture that performs at a high level

Is this your kind of build?

The best version of this hire is someone who reads a role with this much white space and gets excited rather than nervous, and who wants to close the first ten deals themselves before handing the playbook to a team. If you want to point at a Mid-Market business two years from now and say you built it, we would like to talk.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$111,000—$178,000 USD

Zone B

$96,000—$154,000 USD

Zone C

$87,000—$139,000 USD

The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$211,000—$338,000 USD

Zone B

$183,000—$293,000 USD

Zone C

$165,000—$264,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

---—

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

THE COMPANY:

Juul Labs’s mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

Juul is the market leader in the e-Cigarette category with a tremendous amount of growth potential within our US Commercial organization. The Division Manager will report directly to the Region Field Sales Director in your market and lead a team of Territory Managers to maximize sales opportunities. This is an exciting opportunity to elevate sales execution within retail chain doors, independent convenience stores & specialty retailers, as well as develop your people to achieve maximum results against our mission.

In this role, the Division Manager will execute the sales strategy of driving distribution, decreasing out of stocks, improving space and locations of products, along with other sales KPIs through a team of Territory Managers with the ultimate goal of increasing revenue.

KEY RESPONSIBILITIES:

• Lead & develop a team of high-performing Territory Managers (TMs) to achieve desired business objectives
• Plan, organize, and execute sales strategies and Territory plans across the Division and assess both successes and failures with actionable plans for continuous improvement
• Coach and mentor TMs to develop selling & professional skills (through goal-setting, personalized feedback, joint sales calls, individual coaching sessions, performance reviews, etc.)
• Synthesize and communicate Division-level insights and business intelligence with the TM team, other Division Managers, Regional Sales Leadership, and supporting functions
• Achieve KPIs set for the company, regional, and individual levels
• Work cross-functionally with company HQ, regional HQ, and other teams (e.g. Trade Marketing, Distribution Management, Key Accounts, etc.)
• Maintain working knowledge of pertinent local and state regulations and taxes in the Division and guide TMs on how to optimize outcomes in their local markets

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Minimum 4 years of previous field sales experience, preferably managing teams of territory sales representatives
• Proven sales management skills, demonstrated via exceptional knowledge of the CPG retail environment
• Strong people motivation and management skills, with an aptitude for hands-on coaching and personal development
• Proficient in using sales technologies and software, for example, SalesForce, and Tableau, to analyze and act upon key data
• Able to communicate proficiently using PowerPoint, Excel, Zoom, etc.
• Capability to prioritize various tasks in a high-paced environment and take initiative to be solutions-oriented
• Industry experience in Tobacco or other regulated industries
• Previous sales leadership experience

EDUCATION:

• Bachelor’s degree or relevant experience

Preferred Degree in Business or related field

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.

SALARY RANGES:

Salary varies by role, level and location, and is dependent on the cost of labor in a given

geographic region among other factors. These ranges may be modified at any time.

SALARY RANGE:

$94,000—$111,000 USD

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our...

About Forma.ai: Forma.ai is a Series B startup that’s revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum,...

Spacelift is the infrastructure orchestration platform built for the modern software era, managing the full lifecycle for both traditional IaC and AI-accelerated infrastructure.

Company DescriptionWorkleap is a Montreal-based tech company, founded in 2006.

DIRECTOR OF BUSINESS DEVELOPMENT Work with a Purpose: At Hello Alice we are about equal access fueled by technology and powered by everyone who believes that diverse small business participation...

DIRECTOR OF BUSINESS DEVELOPMENT Work with a Purpose: At Hello Alice we are about equal access fueled by technology and powered by everyone who believes that diverse small business participation...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of...

About the Role

Abnormal AI is looking for a Director of Renewals to own the strategy, performance, and operating model for our global renewals function. Reporting to the VP of Customer Success, you will lead the renewals organization and own revenue retention across Abnormal’s multi-product behavioral security platform. You will build the renewals engine that makes retention and cross-product expansion predictable at scale, set the standard for how Abnormal renews and expands its customers, and turn customer obsession into measurable retention outcomes.

What you will do

• Own Abnormal’s renewals strategy and operating model end to end: define the renewal motion, the segmentation approach, the playbooks, and the systems that enable the function to scale ahead with company growth.
• Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.
• Manage and improve the full renewal lifecycle: engage early, negotiate terms, secure commitments, and collaborate with cross-functional teams (Customer Success, Sales, Ops, Finance) to ensure contract execution.
• Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics (retention rates, forecast variance, etc.).
• Partner with Customer Success and Sales to identify expansion opportunities during renewal engagements and align on a joint renewal-and-expand motion.
• Develop and mature forecasting models for renewal bookings, churn, and NARR, presenting updates to senior leadership and driving improvements in predictability.
• Manage escalations and high-visibility renewal situations; support Renewal Managers/Specialists in complex negotiations or large-scale renewals.
• Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security / cybersecurity industry to ensure competitiveness and contract health.

Must Haves

• 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment; preferably with 4+ years managing direct reports.
• Proven track of owning gross retention as a top-line commitment at scale, with demonstrable improvement in retention and forecast accuracy across a full function
• Experience building or substantially maturing a renewals function: motion design, segmentation, playbooks, tooling, and the operating cadence behind them.
• Executive presence and influence: able to shape strategy with C-level internal peers and lead the highest-stakes customer negotiations.
• Strong quantitative and operational judgment: fluent in the forecasting models, retention economics, and systems (Salesforce, Gainsight) that run a modern renewals org.
• Strong communication and leadership skills with the ability to develop, motivate and retain a team.
• Strategic thinker who can improve and scale processes in a dynamic, high-growth environment.
• Experience building and operationalizing AI tools to improve renewals and post sales processes.

Nice to Have

• Experience in email security, cybersecurity, or other highly regulated SaaS industries.
• Experience working in a high-volume renewal environment or managing large renewal books.
• Exposure to international renewal / multi-regional contract management.

#LI-LM3

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.

In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$210,800—$248,000 USD

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI’s policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.