HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About the role

Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 1, you’ll investigate real technical problems across our platform, APIs, integrations, data, and customer workflows. You’ll learn to trace issues to root cause, communicate clearly with customers and internal teams, and build the judgment to own increasingly complex work independently.

This is not a traditional support role built around scripts and handoffs. You’ll work in one shared CXE queue, use AI as part of your everyday engineering toolkit, and contribute to the knowledge, automation, and product improvements that prevent repeat problems. CXE 1 is designed as a transition into CXE 2 as your depth, independence, and customer readiness become consistently visible.

What you will do

• Own standard and moderately complex customer issues from first investigation through resolution and closure.
• Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns.
• Communicate clearly and empathetically across tickets, calls, incidents, and internal channels; ask precise questions, set expectations, and close every loop.
• Work with CXE 2 engineers on complex, high-risk, or enterprise cases, taking on greater ownership as your readiness grows.
• Create structured escalation reports for confirmed product issues and stay accountable for progress and customer closure when Engineering is involved.
• Use AI tools safely to accelerate investigation, validate hypotheses, improve responses, correct support-agent outputs, and strengthen team knowledge.
• Turn learning from customer issues into better documentation, runbooks, product feedback, and small automation or tooling improvements.
• Protect shared queue health by prioritising accurately, meeting service levels, documenting work cleanly, and helping rebalance work across shifts.
• Participate in rotational shifts and on-call coverage, including occasional evenings or weekends, to support global customer needs.

Who you are

• A recent graduate or early-career engineer with up to 3 years of relevant experience. Strong freshers are encouraged to apply.
• Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language.
• Familiarity with REST APIs, HTTP, web applications, and how software systems communicate.
• Working knowledge of SQL and an interest in using data to investigate and validate behaviour.
• Curious and systematic: you want to understand why something failed, not just make the error disappear.
• Clear written and verbal communicator who can explain technical ideas in plain language to customers and engineers.
• Comfortable asking for review when risk or uncertainty is high, then applying the feedback quickly.
• Open to rotational shifts and occasional on-call coverage across a global customer base.

Even better if you have

• Built a project, script, bot, or automation that solved a real problem.
• Worked with logs, observability tools, cloud platforms, SSO/SAML/OAuth, or third-party integrations.
• Used AI coding tools such as Claude, Cursor, Copilot, or similar and can explain how you validated their output.
• Contributed to an open-source project, hackathon, internship, or production codebase.

You will thrive here if

• You enjoy ambiguous technical problems and are persistent enough to find the real cause.
• You care equally about technical correctness and how the customer experiences the resolution.
• You learn fast, seek feedback, and turn new knowledge into repeatable practice.
• You solve rather than route and take pride in leaving no loose ends.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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Notice to prospective HackerRank job applicants:

• Our Recruiters use @hackerrank.com email addresses.
• We never ask for payment or credit check information to apply, interview, or work here.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
•  Help customers adopt Dash, our browser and Slack-native AI coworker, alongside their Process Street workflows — and keep experimenting with new tools and AI to help them (and yourself) work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.
• You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.
• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows, and put AI agents to work.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.
• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at...

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations...

Location Details: Remote – Bulgaria At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work...

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.

What to expect of your role:We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Role Overview

We’re hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization — solving everyday technical problems, building relationships, and delivering excellent service.

Core Responsibilities

End-User Support & Customer Service

• Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.

• Provide friendly, patient, and professional customer service to end-users at all levels of the organization.

• Log, track, and resolve incoming help desk tickets in a timely and thorough manner.

Troubleshooting & Issue Resolution

• Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.

• Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.

• Follow established procedures and knowledge base articles to resolve common support requests.

Equipment & Setup

• Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.

• Support basic account provisioning and access requests under the guidance of senior IT staff.

Documentation & Knowledge

• Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.

• Follow and help maintain IT procedures and standard operating documentation.

Other

• Assist the IT team with day-to-day operational tasks and project support as needed.

• Execute other duties typical of an entry-level IT support role as assigned.

Skills & Qualifications

Required

• 0–1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).

• Basic understanding of Windows and/or Apple operating systems.

• Strong interpersonal and communication skills — able to explain technical concepts clearly to non-technical users.

• Eagerness to learn, troubleshoot, and adapt to new technologies.

• Ability to stay calm and professional under pressure.

• Associate’s degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.

Preferred

• Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite

• Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.

• CompTIA A+ certification or currently pursuing.

• Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.

Ideal Candidate

A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don’t need to have all the answers — you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You’re comfortable asking questions, learning on the fly, and growing with a team that will invest in your development.

Application Note

This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply — if you are passionate about technology and helping people, we want to hear from you.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Who we are

Our mission is to bring clarity and control to the world’s most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code hasn’t kept pace. Sourcegraph gives engineering organizations full visibility across their systems, precise context for their agents, and the ability to execute coordinated code changes at scale. As agentic development becomes the dominant engineering paradigm, we provide the context layer teams need to take control of their codebase.

With Code Search, Deep Search, MCP, and Agentic Batch Changes, we deliver on that mission today - giving engineering teams and their AI tools the cross-repo context to navigate massive codebases with confidence, and the ability to make changes across hundreds of repositories at once.

Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love.

If you want to build the infrastructure that lets every engineering team - and every agent they deploy - operate on their codebase with confidence, join us.

Hours & location

🌎 While we hire almost anywhere in the world, we have a preference for someone in the United States for this role.

Preferred locations:

• United States

Why this job is exciting

You’ll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you’ll manage a book of 20 enterprise and commercial accounts, helping developers get real, measurable value out of our products. You’ll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.

This isn’t a passive relationship management role. You’ll be in the product, digging into health scores and telemetry, running 1:1 trainings, leading business reviews, and working alongside Named AEs and Field Engineers to move customers forward. Sourcegraph is also at an exciting inflection point as we shift from a seats-based model to consumption, which makes the CSM’s impact more tangible than ever.

📅 Within one month, you will…

• Build relationships with your team, Named AEs, and Field Engineering counterparts
• Learn our product, value proposition, customers, and internal processes
• Shadow customer calls to understand how our enterprise and commercial customers use Sourcegraph
• Begin taking over your first accounts and establishing yourself as a trusted point of contact

📅 Within three months, you will…

• Own regular cadences with your customers, understanding their use cases, building value maps, and tracking adoption health scores
• Identify which customers need more support, which are trending toward risk, and prioritize accordingly
• Start leading product trainings and basic demos independently, without relying on Field Engineering for standard engagements
• Partner with Named AEs on accounts nearing renewal or showing expansion signals

📅 Within six months, you will…

• Drive adoption across your book, getting customers to actively use Deep Search, MCP, and consumption-based features
• Proactively surface risk and opportunity: which customers haven’t signed the AI addendum, who needs to move to cloud, where MAU is low relative to licensed seats
• Run internal business reviews and customer-facing QBRs with documented KPIs
• Serve as the voice of your customers internally, sharing feedback with EPD, PMM, and Support to influence product direction

About you

You’re tech-curious, customer-oriented, and comfortable operating with a lot of autonomy. You don’t need someone to build your week for you. You can look at a book of 20-30 accounts, assess the data, identify what needs your attention, and go.

You are genuinely interested in developer tooling and the problems developers face. You don’t need to write code, but you need to care about what developers care about, get into Sourcegraph, and guide customers confidently on best practices. Leading a group training without backup from a Field Engineer should feel comfortable, not intimidating.

You are analytical and communicate well across audiences. You can pull up product telemetry, read health scores, spot patterns in usage data, and build a story around what it all means for a customer’s renewal. Then you can present that story to a room of developers or an exec and hold the room either way.

You are proactive and self-directed. There’s real gray space in how you structure your time here. You can look at a book of 20-30 accounts, decide what needs your attention, and build your own week without being told. You’ve also built something with AI, not just used it passively. Some sort of workflow, a real problem solved. You have opinions on the tools out there and stay curious about where things are heading.

You are coachable. If you haven’t done a lot of demos before, that’s okay as long as you can take feedback, incorporate it quickly, and command a room when it counts.

Required:

• Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience)
• Prior experience in a technical SaaS environment
• Demonstrated comfort presenting to customers or technical audiences

Nice to have:

• Background in developer tooling, observability, infrastructure, or adjacent technical products
• Experience working with a large, varied book of business
• CS, engineering, or technical undergraduate background

Level

📊 This job is an IC2.  You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

Your salary is determined by your pay band for the IC2 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.

💰 The compensation for this role is $96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!

We expect the interview process to take 4 hours in total.

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30m] Recruiter Screen
• [45m] Hiring Manager Screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…

• [60m] Cross-functional team collaboration / Peer with CSM + AE
• [60m] Working Session with Hiring Manager + CSM + Named AE

🎉 Final Interview Stage- we move you to our final round, where you gain a better understanding of our business and values holistically…

• [30m] Values
• [15m] Leadership with CRO
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Learn more about us

You can learn more about what it is like to work at Sourcegraph by reading our handbook.

We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.

Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.

Sourcegraph participates in E-Verify for U.S. Employees.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Overview

Do you have a passion for customer satisfaction and the skillsto troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.

What will you be doing?

The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.

Your responsibilities will include:

• Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
• Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
• Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
• Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
• Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
• Contributing to public-facing articles based on found issues in our software
• Learning about our technology – including release updates and new products – through on-the-job training and education

OK, I’m interested… i s this the job for me ?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a Technical Support Analyst, you’re the main point of contact for support for our customers, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities that you’ll need to be a fit for this role include:

• BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
• 1 to 5 years of technical software support or help desk experience (preferred)
• Excellent written and verbal communication skills
• Ability to work independently and within a highly collaborative team environment
• Commitment to continuous education and drive to stay up-to-date with the latest technologies
• Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
• Work Schedule: Shifting - Dayshift, Mid shift & Night shift
• Hybrid Setup - 2 days WFH, 3 days Onsite

What’s in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Hilti Fieldwire, Inc.’s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.

Who we’re looking for

Fieldwire is a group company of the Hilti Group. The candidate selected for this position will be a Hilti team member. We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.

What you’ll be doing

The primary responsibilities of our next Customer Success Manager will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences:

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from tradesmen to senior-level managers
• A basic understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.

Where is the job located?

This role is Remote / Hybrid, and based out of the Prauge Hilti Office, where the Czech E5 HQ is based.

–

Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

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