Senior manager oversees merchant support operations for payment platform products across Latin America and Caribbean, leading level 1-2 support teams and ensuring client experience excellence.

Manages post-sale client relationships and drives product adoption and performance optimization for a portfolio of Visa clients.

Resolve customer support requests in Japanese for language learning app users via chat and email, diagnose issues, and escalate technical problems to engineering.

Resolves customer support requests in Japanese via chat and email, handles billing/account issues, and shares user feedback with product teams.

Handle customer support requests in Japanese via chat and email, resolve subscription/billing/app issues, and escalate bugs to engineering.

Provides first-line IT helpdesk support for employee access, devices, and collaboration tools via tickets and chat.

Provides first-line IT helpdesk support, handling tickets and service requests for employee access, device management, and SaaS tool administration.

Resolves customer order issues and ticket escalations in a fulfillment operation, serving as first point of escalation for the support team.

Customer support specialist provides proactive assistance to practitioners and patients across multiple channels while maintaining high CSAT and QA scores.

Customer success specialist handles 25+ customer contacts daily across channels, resolves practitioner and patient inquiries, and maintains 90%+ satisfaction metrics for a health tech platform.

Triage and resolve technical support tickets, conduct customer discovery calls, and prepare handoffs for senior engineers at a fintech identity risk platform.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Senior associate guides new eCommerce advertising clients through onboarding, setting up platform features, managing campaigns temporarily, and training them to operate independently.

Onboard new eCommerce advertising clients by setting up platform features, temporarily managing campaigns, and training them on Pacvue's software suite.

Onboarding Specialist guides customers through product implementation and troubleshooting, serving as the first point of contact for technical enablement and customer success.

Onboarding Specialist supports customer implementation and enablement of AI-powered communications products, serving as first point of contact for technical troubleshooting and product expertise.

Enterprise CSM drives platform adoption and consumption growth across large enterprise accounts through executive relationships and strategic business reviews.

Provide technical support to Formlabs customers, distributors, and resellers across EMEA via phone, email, and chat, while educating them on 3D printer troubleshooting and technical knowledge.

Manages medical device complaint intake, gathers information from customers and stakeholders, and ensures timely reporting compliance for regulatory requirements.