Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for ElevenLabs' enterprise and startup customers.

Manages data feed onboarding for financial clients by handling authorizations, provisioning accounts, communicating workflows, and coordinating with internal teams and data providers.

Guides clients through data feed onboarding, manages account authorization and provisioning, and resolves connectivity issues with financial data sources.

Drive customer adoption and expansion of an AI automation platform, acting as a trusted advisor from onboarding through renewals while gathering product feedback.

Customer Success Manager II drives adoption and expansion of Tines' automation platform, guiding customers through onboarding, support, and renewal while serving as a trusted advisor and product feedback bridge.

Provide technical support to transit agencies and partners by troubleshooting platform and hardware issues, managing incidents, and coordinating resolutions across 1st and 2nd line support.

Provides first-line technical support to internal users, troubleshoots ERP system issues, and manages support tickets in a fast-paced environment.

Manage relationships with military and government agencies in South Korea and ANZ, ensuring customer success and satisfaction with Planet's satellite imagery and geospatial solutions.

Manage customer relationships with military and government agencies across South Korea and ANZ, ensuring they maximize value from Planet's satellite imagery and geospatial solutions.

Technical support analyst providing Level 1 client support, maintaining real-time monitoring systems, and assisting backend teams with incident diagnosis for a global payments platform.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Process pharmacy prior authorization requests, screen documentation, and communicate outcomes to ensure member and provider support at a health insurance company.

Senior leader manages customer success team strategy, retention, and growth for commercial and government accounts, overseeing CSMs and driving customer satisfaction metrics.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Senior Director leads customer success strategy, manages CSM teams, and drives retention and growth for commercial and government customers.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and own renewal success while elevating their research maturity.

Partner with mid-market customers to drive Maze platform adoption, provide research guidance, and ensure successful outcomes while managing renewals.