HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About the role

Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 1, you’ll investigate real technical problems across our platform, APIs, integrations, data, and customer workflows. You’ll learn to trace issues to root cause, communicate clearly with customers and internal teams, and build the judgment to own increasingly complex work independently.

This is not a traditional support role built around scripts and handoffs. You’ll work in one shared CXE queue, use AI as part of your everyday engineering toolkit, and contribute to the knowledge, automation, and product improvements that prevent repeat problems. CXE 1 is designed as a transition into CXE 2 as your depth, independence, and customer readiness become consistently visible.

What you will do

• Own standard and moderately complex customer issues from first investigation through resolution and closure.
• Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns.
• Communicate clearly and empathetically across tickets, calls, incidents, and internal channels; ask precise questions, set expectations, and close every loop.
• Work with CXE 2 engineers on complex, high-risk, or enterprise cases, taking on greater ownership as your readiness grows.
• Create structured escalation reports for confirmed product issues and stay accountable for progress and customer closure when Engineering is involved.
• Use AI tools safely to accelerate investigation, validate hypotheses, improve responses, correct support-agent outputs, and strengthen team knowledge.
• Turn learning from customer issues into better documentation, runbooks, product feedback, and small automation or tooling improvements.
• Protect shared queue health by prioritising accurately, meeting service levels, documenting work cleanly, and helping rebalance work across shifts.
• Participate in rotational shifts and on-call coverage, including occasional evenings or weekends, to support global customer needs.

Who you are

• A recent graduate or early-career engineer with up to 3 years of relevant experience. Strong freshers are encouraged to apply.
• Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language.
• Familiarity with REST APIs, HTTP, web applications, and how software systems communicate.
• Working knowledge of SQL and an interest in using data to investigate and validate behaviour.
• Curious and systematic: you want to understand why something failed, not just make the error disappear.
• Clear written and verbal communicator who can explain technical ideas in plain language to customers and engineers.
• Comfortable asking for review when risk or uncertainty is high, then applying the feedback quickly.
• Open to rotational shifts and occasional on-call coverage across a global customer base.

Even better if you have

• Built a project, script, bot, or automation that solved a real problem.
• Worked with logs, observability tools, cloud platforms, SSO/SAML/OAuth, or third-party integrations.
• Used AI coding tools such as Claude, Cursor, Copilot, or similar and can explain how you validated their output.
• Contributed to an open-source project, hackathon, internship, or production codebase.

You will thrive here if

• You enjoy ambiguous technical problems and are persistent enough to find the real cause.
• You care equally about technical correctness and how the customer experiences the resolution.
• You learn fast, seek feedback, and turn new knowledge into repeatable practice.
• You solve rather than route and take pride in leaving no loose ends.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Linkedin | X | Blog | Instagram | Life@HackerRank

Notice to prospective HackerRank job applicants:

• Our Recruiters use @hackerrank.com email addresses.
• We never ask for payment or credit check information to apply, interview, or work here.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
•  Help customers adopt Dash, our browser and Slack-native AI coworker, alongside their Process Street workflows — and keep experimenting with new tools and AI to help them (and yourself) work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.
• You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.
• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows, and put AI agents to work.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.
• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Location Details: Remote – Bulgaria At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work...

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.

What to expect of your role:We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Role Overview

We’re hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization — solving everyday technical problems, building relationships, and delivering excellent service.

Core Responsibilities

End-User Support & Customer Service

• Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.

• Provide friendly, patient, and professional customer service to end-users at all levels of the organization.

• Log, track, and resolve incoming help desk tickets in a timely and thorough manner.

Troubleshooting & Issue Resolution

• Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.

• Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.

• Follow established procedures and knowledge base articles to resolve common support requests.

Equipment & Setup

• Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.

• Support basic account provisioning and access requests under the guidance of senior IT staff.

Documentation & Knowledge

• Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.

• Follow and help maintain IT procedures and standard operating documentation.

Other

• Assist the IT team with day-to-day operational tasks and project support as needed.

• Execute other duties typical of an entry-level IT support role as assigned.

Skills & Qualifications

Required

• 0–1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).

• Basic understanding of Windows and/or Apple operating systems.

• Strong interpersonal and communication skills — able to explain technical concepts clearly to non-technical users.

• Eagerness to learn, troubleshoot, and adapt to new technologies.

• Ability to stay calm and professional under pressure.

• Associate’s degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.

Preferred

• Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite

• Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.

• CompTIA A+ certification or currently pursuing.

• Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.

Ideal Candidate

A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don’t need to have all the answers — you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You’re comfortable asking questions, learning on the fly, and growing with a team that will invest in your development.

Application Note

This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply — if you are passionate about technology and helping people, we want to hear from you.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Overview

Do you have a passion for customer satisfaction and the skillsto troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.

What will you be doing?

The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.

Your responsibilities will include:

• Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
• Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
• Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
• Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
• Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
• Contributing to public-facing articles based on found issues in our software
• Learning about our technology – including release updates and new products – through on-the-job training and education

OK, I’m interested… i s this the job for me ?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a Technical Support Analyst, you’re the main point of contact for support for our customers, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities that you’ll need to be a fit for this role include:

• BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
• 1 to 5 years of technical software support or help desk experience (preferred)
• Excellent written and verbal communication skills
• Ability to work independently and within a highly collaborative team environment
• Commitment to continuous education and drive to stay up-to-date with the latest technologies
• Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
• Work Schedule: Shifting - Dayshift, Mid shift & Night shift
• Hybrid Setup - 2 days WFH, 3 days Onsite

What’s in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Hello! I’m Joseph, a Support Manager at Ashby. I’m excited to share that we’re hiring a Product Support Specialist in the APAC region, specifically in Australia 🎉. Over the past...

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people...

Company Overview LevelUp is a specialized agency offering premier outsourcing solutions to agencies, software vendors, and website owners. Over the past seven years, we have successfully partnered with diverse companies...

Hello! We’re Jason and Charlie, Support Managers at Ashby. We’re excited to share that we’re hiring Product Support Specialists in North America. Over the past few years, we’ve built a...

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,...

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.

Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.

You will have the opportunity to:

• Learn all about the Shopmonkey product suite and automotive industry
• Use a relationship-based approach, deliver best-in-class service to our Customers
• Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
• Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns .
• Effectively manage workload, maintain assigned schedule, and attendance standards.
• Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
• Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
• Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:

• Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
• Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:

• Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through

We are looking for people who:

• Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and experiencing new and different challenges everyday
• Are self-directed learners and highly motivated
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
• Adapt quickly to changing priorities and evolving customer needs

Bonus Points:

• Enthusiasm to work evening or weekend shifts
• Experience in hospitality, automotive industry, call center, or fast-paced startup
• Able to take direction from peers and managers
• The ability to speak Spanish is a plus
• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

✈️ Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

🥰 Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline.

Key Responsibilities:

Customer Support

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

• 40 hours per week
  • Mon-Fri: 10 AM - 7 PM
  • Sat-Sun: 8:30 AM - 5:30 PM
• Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

• Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.