Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re growing quickly, and we’re looking for an ambitious, tech-savvy, and detail-oriented Outbound Sales Development Representative to join our team and make a big impact.

As an Outbound SDR at Muck Rack, you will work closely with our sales team to generate opportunities through outbound outreach. You should be excited about working in a fast-paced sales environment where you’ll be the first “face” of Muck Rack to prospective customers, representing our team, culture, and brand.

What you’ll do:

• Build pipeline through outbound outreach — prospect leads via email, LinkedIn, and phone to consistently meet and exceed quota
• Personalize your interactions — leverage Muck Rack’s tools and prospect insights to make outreach timely, relevant, and informed from the first touch
• Prospect strategically— develop efficient, creative outreach systems tailored to target accounts, using our systems to identify patterns and prioritize who to contact and when
• Plan your day with purpose — lean on AI-assisted workflows to structure your time, stay on top of follow-ups, and keep your pipeline moving without things falling through the cracks
• Stay plugged into PR — monitor industry news to surface timely, relevant outreach opportunities
• Maintain clean CRM hygiene — keep lead records, activities, and reporting accurate and up to date in Salesforce
• Collaborate cross-functionally — partner closely with Account Executives and Marketing to align outreach efforts and drive pipeline growth
• Maintain consistent activity standards— execute against outreach expectations across segments while balancing quality personalization with high-volume prospecting

How success will be measured in this role:

• Meetings booked, held, and converted to pipeline (S2 opportunities)
• SDR-sourced revenue

If the details below describe you, you could be a great fit for this role:

• 1+ year of experience in a SaaS SDR role or 1+ year working in PR preferred— you understand either the sales motion or the buyer’s world
• Highly accountable and self-motivated, with a growth mindset that welcomes feedback and coaching
• A natural relationship builder with genuine curiosity and a sales-oriented mindset
• Exceptional written communication skills — you write emails that actually get read and responses that move things forward
• Strong phone presence — you can build rapport quickly and keep a conversation going
• Ability to juggle multiple priorities in a fast-paced, startup environment without dropping the ball
• A quick study with new tools (including AI tools) — we work in Google Workspace, Salesforce, Outreach, Slack, Nooks, SalesNav, etc
• Based or willing to work East Coast or Central hours
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Skills Assessment
• 15-minute Recruiter Screen with SDR Manager
• 45-minute Zoom interview with the hiring manager, including a mock cold call
• Panel interview with several members of our team
• 30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is $53,000, with $68,000+ in OTE. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24⁄7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.

Spanish (Spain) AI Product Evaluator

🎯 The Project

Productive Playhouse is building a talent pool of Spanish (Spain) speakers for an upcoming project testing and evaluating leading AI chatbots. The objective is to enhance response quality through direct user interaction with the various AI models.

Open to freelancers based outside the U.S.

This is more than one job. Apply once, and we’ll keep you in mind for this project — and future ones that need your language skills.

The Details

We’re looking for independent contractor engagement (task-based - project-based).

• Pay Rate: $15.00 USD per hour
• Remote position
• You choose which tasks to take, set your own hours, and are free to work with other clients any time. You can stay flexible as the project evolves.
• This is an iterative project, work arrives in batches (there may be pauses between them).

What You’ll Do

As an AI Evaluator, you’ll play a critical role in shaping and improving the next generation of Generative AI. You’ll participate in structured, hands-on evaluations by interacting directly with various AI models to assess their capabilities, safety, and helpfulness. Your insights and data will directly inform model development and optimization.

Exact tasks vary by project and will be spelled out in that project’s Statement of Work (SOW) before you start. Depending on the role, your work may include:

• Testing and evaluating AI chatbots or language models through structured conversations, using assigned goals and prompts.
• Voice-based interactions with AI models — for projects that involve this, sessions are recorded, and audio may be shared with the client as part of the evaluation deliverable.
• Submitting deliverables (write-ups, ratings, screenshots, or recordings) in the format each task specifies.

✅ What We’re Looking For

• Native or expert-level fluency in Spanish, as spoken in Spain
• Strong English reading, writing, and communication skills - assessment maybe required
• 18 years of age or older
• Hands-on experience using AI models or large language models
• Comfortable with both written and voice-based conversation — and good at asking sharp follow-ups
• Your own smartphone, computer, reliable internet, and comfort with web-based tools
• Able to pass a language proficiency and technical literacy assessment
• Responsive communicator — quick replies move you through onboarding faster
• Able to start within 48 hours

Why PPH? 🌍

🌍 Your language skills are the whole point — and this project pays for them

⚡ Apply once, get contacted directly when a spot opens — no chasing

🏠 Work from anywhere, on your own schedule, alongside any other work you do

🤝 Clear task specs, no ongoing oversight, no micromanagement

💼 Real project experience with a global data and language services company

✨ Work that actually improves how AI understands your language

About Productive Playhouse

We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive.

Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry.

All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact [email protected].

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.

• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.

• Generous health insurance for US employees and their families.

• Equity for all full-time roles.

• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You’ll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you’ll be a central player in making that happen. No two customers look the same, and that’s the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
•  Help customers adopt Dash, our browser and Slack-native AI coworker, alongside their Process Street workflows — and keep experimenting with new tools and AI to help them (and yourself) work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.
• You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.
• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows, and put AI agents to work.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!

Our Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Social time – Regular coffee chats, games, story-telling, house tours (only if you’re comfortable), and more to build connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.
• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re growing quickly, and we’re looking for an ambitious, tech-savvy, and detail-oriented Outbound Sales Development Representative to join our team and make a big impact.

As an Outbound SDR at Muck Rack, you will work closely with our sales team to generate opportunities through outbound outreach. You should be excited about working in a fast-paced sales environment where you’ll be the first “face” of Muck Rack to prospective customers, representing our team, culture, and brand.

What you’ll do:

• Build pipeline through outbound outreach — prospect leads via email, LinkedIn, and phone to consistently meet and exceed quota
• Personalize your interactions — leverage Muck Rack’s tools and prospect insights to make outreach timely, relevant, and informed from the first touch
• Prospect strategically— develop efficient, creative outreach systems tailored to target accounts, using our systems to identify patterns and prioritize who to contact and when
• Plan your day with purpose — lean on AI-assisted workflows to structure your time, stay on top of follow-ups, and keep your pipeline moving without things falling through the cracks
• Stay plugged into PR — monitor industry news to surface timely, relevant outreach opportunities
• Maintain clean CRM hygiene — keep lead records, activities, and reporting accurate and up to date in Salesforce
• Collaborate cross-functionally — partner closely with Account Executives and Marketing to align outreach efforts and drive pipeline growth
• Maintain consistent activity standards— execute against outreach expectations across segments while balancing quality personalization with high-volume prospecting

How success will be measured in this role:

• Meetings booked, held, and converted to pipeline (S2 opportunities)
• SDR-sourced revenue

If the details below describe you, you could be a great fit for this role:

• 1+ year of experience in a SaaS SDR role or 1+ year working in PR preferred— you understand either the sales motion or the buyer’s world
• Highly accountable and self-motivated, with a growth mindset that welcomes feedback and coaching
• A natural relationship builder with genuine curiosity and a sales-oriented mindset
• Exceptional written communication skills — you write emails that actually get read and responses that move things forward
• Strong phone presence — you can build rapport quickly and keep a conversation going
• Ability to juggle multiple priorities in a fast-paced, startup environment without dropping the ball
• A quick study with new tools (including AI tools) — we work in Google Workspace, Salesforce, Outreach, Slack, Nooks, SalesNav, etc
• Based or willing to work East Coast or Central hours
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Skills Assessment
• 15-minute Recruiter Screen with SDR Manager
• 45-minute Zoom interview with the hiring manager, including a mock cold call
• Panel interview with several members of our team
• 30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is $53,000, with $68,000+ in OTE. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24⁄7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

Data Analyst – Business Intelligence

Location: Remote

Position Summary:

OpenX Technologies, Inc. is looking for a Data Analyst to join our dynamic and high-performing Business Intelligence team within the Finance organization. Our organization’s mission is to steer the financial growth of OpenX through the delivery of world-class financial intelligence, guidance and services.  In this mission we value reliability, integrity and fearless stewardship of OpenX’s business. We strive to operate with objectivity, rigor and strategic insight.

The ideal candidate will be a highly engaged and intellectually curious data analyst with one to three years of experience in an analytic role. You will be responsible for developing in-depth business analyses, providing ad hoc analytic support to the entire business, and driving the scaling and automation of reporting processes.  You will have the opportunity to design and execute quantitative analyses using large and complex data sets, and learn about the dynamic ad tech industry from within one of its leading companies.

Responsibilities:

Build performance and revenue reporting tools for internal customers

Help build and automate data and reporting processes for the Finance organization

Ad-hoc analysis and reporting, serving teams across the company

Execute deep dive quantitative analyses that translates data into actionable insights

Provide analytical and decision-making support for key company initiatives

Present analysis and share findings with both technical and non-technical stakeholders

Key Qualifications:

1-3 years of analytical work experience, preferably within a business intelligence, corporate finance or strategic planning role.  Experience working with large data sets is preferred.

Bachelor’s degree in a quantitative field (such as Mathematics, Statistics, Finance, Economics, Physics), Master’s degree in a quantitative field is preferred.

Strong analytical abilities and the ability to form key, succinct insights and recommendations from analyses involving large amounts of complex data.

Curiosity to identify and ability to solve difficult problems.

Prior experience with relational database systems; strong SQL skills are required.  Previous experience with Google BigQuery is a definite plus.

Strong quantitative skills and proficiency with MS Office and Google suite of applications, and prior experience with scripting languages (such as Python) preferred.

Outstanding written and verbal communication skills.

Ability to interface with and effectively present to multiple levels of management.

Extremely proactive with a strong bias for action; naturally inquisitive; desire to continuously improve current business practices/processes.

Organized, detail-oriented, and ability to multi-task.

$93,500 - $110,000 a year

Pursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

OpenX is committed to fair and equitable compensation practices. For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just “doing our jobs”; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX TRAITS

Our three traits capture what makes a great team member at OpenX.

HUMBLE

Ideal team players are humble and demonstrate integrity. They put the team’s success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.

DRIVEN

Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

SMART

Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.

Effective Date: November 21, 2024

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re growing quickly, and we’re looking for an ambitious, tech-savvy, and detail-oriented Outbound Sales Development Representative to join our team and make a big impact.

As an Outbound SDR at Muck Rack, you will work closely with our sales team to generate opportunities through outbound outreach. You should be excited about working in a fast-paced sales environment where you’ll be the first “face” of Muck Rack to prospective customers, representing our team, culture, and brand.

What you’ll do:

• Build pipeline through outbound outreach — prospect leads via email, LinkedIn, and phone to consistently meet and exceed quota
• Personalize your interactions — leverage Muck Rack’s tools and prospect insights to make outreach timely, relevant, and informed from the first touch
• Prospect strategically— develop efficient, creative outreach systems tailored to target accounts, using our systems to identify patterns and prioritize who to contact and when
• Plan your day with purpose — lean on AI-assisted workflows to structure your time, stay on top of follow-ups, and keep your pipeline moving without things falling through the cracks
• Stay plugged into PR — monitor industry news to surface timely, relevant outreach opportunities
• Maintain clean CRM hygiene — keep lead records, activities, and reporting accurate and up to date in Salesforce
• Collaborate cross-functionally — partner closely with Account Executives and Marketing to align outreach efforts and drive pipeline growth
• Maintain consistent activity standards— execute against outreach expectations across segments while balancing quality personalization with high-volume prospecting

How success will be measured in this role:

• Meetings booked, held, and converted to pipeline (S2 opportunities)
• SDR-sourced revenue

If the details below describe you, you could be a great fit for this role:

• 1+ year of experience in a SaaS SDR role or 1+ year working in PR preferred— you understand either the sales motion or the buyer’s world
• Highly accountable and self-motivated, with a growth mindset that welcomes feedback and coaching
• A natural relationship builder with genuine curiosity and a sales-oriented mindset
• Exceptional written communication skills — you write emails that actually get read and responses that move things forward
• Strong phone presence — you can build rapport quickly and keep a conversation going
• Ability to juggle multiple priorities in a fast-paced, startup environment without dropping the ball
• A quick study with new tools (including AI tools) — we work in Google Workspace, Salesforce, Outreach, Slack, Nooks, SalesNav, etc
• Based or willing to work East Coast or Central hours
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• Skills Assessment
• 15-minute Recruiter Screen with SDR Manager
• 45-minute Zoom interview with the hiring manager, including a mock cold call
• Panel interview with several members of our team
• 30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is $53,000, with $68,000+ in OTE. Note that we typically build 1-3 quarters of ramp time with lower goals and thus lower earnings from commissions. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24⁄7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.

Location Details: Remote – Bulgaria At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work...

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.

What to expect of your role:We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.

Headquarters: 1 Sansome Street, STE 1400 San Francisco, CA 94104 USA
URL: http://www.argosmultilingual.com

We are looking for experienced audio data annotator with US English for our new project! 

• Profile we are looking for: 

  • Detail-obsessed, highly analytical, and possess excellent English comprehension. 
  • Comfortable reading audio waveforms and navigating visual software interfaces. 
  • Equipped with a reliable computer, high-quality headphones, and a stable internet connection. 
  • Ready to learn—no advanced technical background required! 
  • Flexible remote work

   

  Qualifications

  Education, skills, and experience
  • Native-level or near-native English proficiency with exceptional listening comprehension and demonstrated ability to accurately distinguish spoken English at the word and phonetic level. 
  • Experience with audio, transcription, speech data, annotation, or QA. 
  • Strong attention to detail and ability to follow detailed guidelines. 
  • Comfortable working with audio waveforms and annotation tools. 
  • Reliable computer, quality headphones, and stable internet. 

To apply: https://weworkremotely.com/remote-jobs/argos-multilingual-inc-ai-data-annotator-remote

Description

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a dedicated and detail-oriented Logistics Coordinator, whoefficiently builds loads in client’s transportation management systems, schedules pickups and deliveries through the designated appointment platforms, and continuously applies and improves the standard operating procedures (SOPs) provided for each account. The role is metrics-driven, with a daily production target and a clear mandate to identify and pursue automation opportunities that increase throughput while maintaining accuracy.

Responsibilities:

• Build 40–50 truckload (TL) loads per day, entering shipment information accurately into Echo’s systems.

• Build loads using Optimizer and Accelerator, and build through Vooma where applicable per the account SOP.

• Schedule and reschedule pickup and delivery appointments through BiggerPicture.

• Follow the account-specific SOPs provided for each assigned account, ensuring loads are built and scheduled to customer requirements.

• Progressively identify and pursue automation opportunities within the SOPs to increase production and reduce manual effort.

• Validate shipment details (locations, dates, references, commodity, and special instructions) before releasing loads.

• Add notes and documentation to the relevant systems to provide full visibility of the load’s build and scheduling history.

• Communicate with shippers, receivers, and internal teams to confirm or correct appointment details when required.

• Answer and action emails related to building and scheduling in a timely manner.

• Partner with sales pods and operations to remove building and scheduling tasks from their workflows entirely.

• Escalate exceptions, blockers, and recurring issues to the appropriate Echo managers and team leads.

• Meet personal and team qualitative and quantitative targets.

Requirements

• Working knowledge of Optimizer and Accelerator for load building.

• Ability to schedule appointments through BiggerPicture and build through Vooma where applicable.

• Comfortable working with current technology and competent in Microsoft Office products (Word, Excel, Outlook) and Google Sheets, with strong internet navigation skills and a minimum 20 words-per-minute typing average.

• Aptitude for identifying process-automation opportunities and applying SOP improvements.

• Team-player attitude, both within the department and partnering with employees across the organization.

• Strong multitasking and organizational skills.

• Fluent in English, with strong verbal and written communication skills.

• Attention to detail is paramount.

• Time management, problem-solving, motivation, flexibility, adaptability, and proactiveness.

Working conditions:

• Working schedule: Monday - Friday 07:30-16:30 CST

Start date - Oct 19th

• Competitive Salary in USD

• Remote or office mode of work

• 10+ business days of paid time off

• English courses

• Equipment provided

We are eager to fill this position, if you are detail-oriented and thrive in a team setting, we encourage you to apply and become a part of our dynamic logistics team.

Overview

Do you have a passion for customer satisfaction and the skillsto troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.

What will you be doing?

The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.

Your responsibilities will include:

• Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
• Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
• Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
• Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
• Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
• Contributing to public-facing articles based on found issues in our software
• Learning about our technology – including release updates and new products – through on-the-job training and education

OK, I’m interested… i s this the job for me ?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a Technical Support Analyst, you’re the main point of contact for support for our customers, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities that you’ll need to be a fit for this role include:

• BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
• 1 to 5 years of technical software support or help desk experience (preferred)
• Excellent written and verbal communication skills
• Ability to work independently and within a highly collaborative team environment
• Commitment to continuous education and drive to stay up-to-date with the latest technologies
• Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
• Work Schedule: Shifting - Dayshift, Mid shift & Night shift
• Hybrid Setup - 2 days WFH, 3 days Onsite

What’s in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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